The Fuzzy Economic Order Quantity Problem with a Finite Production Rate and Backorders

The track of developing Economic Order Quantity (EOQ) models with uncertainties described as fuzzy numbers has been very lucrative. In this paper, a fuzzy Economic Production Quantity (EPQ) model is developed to address a specific problem in a theoretical setting. Not only is the production time finite, but also backorders are allowed. The uncertainties, in the industrial context, come from the fact that the production availability is uncertain as well as the demand. These uncertainties will be handled with fuzzy numbers and the analytical solution to the optimization problem will be obtained. A theoretical example from the process industry is also given to illustrate the new model

Models for a fuzzy inventory of two replaceable merchandises without backorder based on the signed distance of fuzzy sets

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An Empirical Investigation Of Information Technology Mediated Customer Services In China

Information technology mediated customer service is a reality of the 21st century. More and more companies have moved their customer services from in store and in person to online through computer or mobile devices. Using 208 respondents collected from two Chinese universities, this paper investigates customer preference over two service delivery model (either in store or online) on five type of purchasing (retail, eating-out, banking, travel and entertainment) and their perception difference in customer service quality between those two delivery model. Results show that a majority of Chinese students prefer in store and in person for eating out. For ordering tickets for travel and entertainment, they prefer computer/mobile device. For retail purchasing and banking, less than half of the students prefer in person services. In general, the results show that ordering through computer/mobile devices has become more popular in China and has received higher rating for most of customer service quality except security compared to ordering in store. In addition, it is found that there exist a gender difference in purchasing preference and perception in service delivery quality in China