Opinion mining of online customer reviews

Customer Opinions play a very crucial role in daily life. When we have to take a decision, opinions of other individuals are also considered. Now-a-days many of web users post their opinions for many products through blogs, review sites and social networking sites. Business organizations and corporate organizations are always eager to find consumer or individual views regarding their products, support and service. In e-commerce, online shopping and online tourism, its very crucial to analyse the good amount of social data present on the Web automatically therefore, its very important to create methods that automatically classify them. Opinion Mining sometimes called as Sentiment Classification is defined as mining and analysing of reviews, views, emotions and opinions automatically from text, big data and speech by means of various methods. In this thesis we are going to see how Apriori frequent item set mining algorithm can be used for mining reviews from online reviews those are posted by customers. Our main theme is to create a system for analysing opinions which implies judgement of different consumer products

Quantifying discrepancies in opinion spectra from online and offline networks

Online social media such as Twitter are widely used for mining public opinions and sentiments on various issues and topics. The sheer volume of the data generated and the eager adoption by the online-savvy public are helping to raise the profile of online media as a convenient source of news and public opinions on social and political issues as well. Due to the uncontrollable biases in the population who heavily use the media, however, it is often difficult to measure how accurately the online sphere reflects the offline world at large, undermining the usefulness of online media. One way of identifying and overcoming the online-offline discrepancies is to apply a common analytical and modeling framework to comparable data sets from online and offline sources and cross-analyzing the patterns found therein. In this paper we study the political spectra constructed from Twitter and from legislators' voting records as an example to demonstrate the potential limits of online media as the source for accurate public opinion mining.Comment: 10 pages, 4 figure

The Role of Text Pre-processing in Sentiment Analysis

It is challenging to understand the latest trends and summarise the state or general opinions about products due to the big diversity and size of social media data, and this creates the need of automated and real time opinion extraction and mining. Mining online opinion is a form of sentiment analysis that is treated as a difficult text classification task. In this paper, we explore the role of text pre-processing in sentiment analysis, and report on experimental results that demonstrate that with appropriate feature selection and representation, sentiment analysis accuracies using support vector machines (SVM) in this area may be significantly improved. The level of accuracy achieved is shown to be comparable to the ones achieved in topic categorisation although sentiment analysis is considered to be a much harder problem in the literature

Minimizing Polarization and Disagreement in Social Networks

The rise of social media and online social networks has been a disruptive force in society. Opinions are increasingly shaped by interactions on online social media, and social phenomena including disagreement and polarization are now tightly woven into everyday life. In this work we initiate the study of the following question: given $n$ agents, each with its own initial opinion that reflects its core value on a topic, and an opinion dynamics model, what is the structure of a social network that minimizes {\em polarization} and {\em disagreement} simultaneously? This question is central to recommender systems: should a recommender system prefer a link suggestion between two online users with similar mindsets in order to keep disagreement low, or between two users with different opinions in order to expose each to the other's viewpoint of the world, and decrease overall levels of polarization? Our contributions include a mathematical formalization of this question as an optimization problem and an exact, time-efficient algorithm. We also prove that there always exists a network with $O(n/\epsilon^2)$ edges that is a $(1+\epsilon)$ approximation to the optimum. For a fixed graph, we additionally show how to optimize our objective function over the agents' innate opinions in polynomial time. We perform an empirical study of our proposed methods on synthetic and real-world data that verify their value as mining tools to better understand the trade-off between of disagreement and polarization. We find that there is a lot of space to reduce both polarization and disagreement in real-world networks; for instance, on a Reddit network where users exchange comments on politics, our methods achieve a $\sim 60\,000$-fold reduction in polarization and disagreement.Comment: 19 pages (accepted, WWW 2018