Pre-training Intent-Aware Encoders for Zero- and Few-Shot Intent Classification

Intent classification (IC) plays an important role in task-oriented dialogue systems as it identifies user intents from given utterances. However, models trained on limited annotations for IC often suffer from a lack of generalization to unseen intent classes. We propose a novel pre-training method for text encoders that uses contrastive learning with intent psuedo-labels to produce embeddings that are well-suited for IC tasks. By applying this pre-training strategy, we also introduce the pre-trained intent-aware encoder (PIE). Specifically, we first train a tagger to identify key phrases within utterances that are crucial for interpreting intents. We then use these extracted phrases to create examples for pre-training a text encoder in a contrastive manner. As a result, our PIE model achieves up to 5.4% and 4.0% higher accuracy than the previous state-of-the-art pre-trained sentence encoder for the N-way zero- and one-shot settings on four IC datasets

Mixture of Soft Prompts for Controllable Data Generation

Large language models (LLMs) effectively generate fluent text when the target output follows natural language patterns. However, structured prediction tasks confine the output format to a limited ontology, causing even very large models to struggle since they were never trained with such restrictions in mind. The difficulty of using LLMs for direct prediction is exacerbated in few-shot learning scenarios, which commonly arise due to domain shift and resource limitations. We flip the problem on its head by leveraging the LLM as a tool for data augmentation rather than direct prediction. Our proposed Mixture of Soft Prompts (MSP) serves as a parameter-efficient procedure for generating data in a controlled manner. Denoising mechanisms are further applied to improve the quality of synthesized data. Automatic metrics show our method is capable of producing diverse and natural text, while preserving label semantics. Moreover, MSP achieves state-of-the-art results on three benchmarks when compared against strong baselines. Our method offers an alternate data-centric approach for applying LLMs to complex prediction tasks.Comment: 19 pages, 13 Tables, 2 Figures. Accepted at EMNLP 202

Transfer-Free Data-Efficient Multilingual Slot Labeling

Slot labeling (SL) is a core component of task-oriented dialogue (ToD) systems, where slots and corresponding values are usually language-, task- and domain-specific. Therefore, extending the system to any new language-domain-task configuration requires (re)running an expensive and resource-intensive data annotation process. To mitigate the inherent data scarcity issue, current research on multilingual ToD assumes that sufficient English-language annotated data are always available for particular tasks and domains, and thus operates in a standard cross-lingual transfer setup. In this work, we depart from this often unrealistic assumption. We examine challenging scenarios where such transfer-enabling English annotated data cannot be guaranteed, and focus on bootstrapping multilingual data-efficient slot labelers in transfer-free scenarios directly in the target languages without any English-ready data. We propose a two-stage slot labeling approach (termed TWOSL) which transforms standard multilingual sentence encoders into effective slot labelers. In Stage 1, relying on SL-adapted contrastive learning with only a handful of SL-annotated examples, we turn sentence encoders into task-specific span encoders. In Stage 2, we recast SL from a token classification into a simpler, less data-intensive span classification task. Our results on two standard multilingual TOD datasets and across diverse languages confirm the effectiveness and robustness of TWOSL. It is especially effective for the most challenging transfer-free few-shot setups, paving the way for quick and data-efficient bootstrapping of multilingual slot labelers for ToD

Boosting Few-Shot Text Classification via Distribution Estimation

Distribution estimation has been demonstrated as one of the most effective approaches in dealing with few-shot image classification, as the low-level patterns and underlying representations can be easily transferred across different tasks in computer vision domain. However, directly applying this approach to few-shot text classification is challenging, since leveraging the statistics of known classes with sufficient samples to calibrate the distributions of novel classes may cause negative effects due to serious category difference in text domain. To alleviate this issue, we propose two simple yet effective strategies to estimate the distributions of the novel classes by utilizing unlabeled query samples, thus avoiding the potential negative transfer issue. Specifically, we first assume a class or sample follows the Gaussian distribution, and use the original support set and the nearest few query samples to estimate the corresponding mean and covariance. Then, we augment the labeled samples by sampling from the estimated distribution, which can provide sufficient supervision for training the classification model. Extensive experiments on eight few-shot text classification datasets show that the proposed method outperforms state-of-the-art baselines significantly.Comment: Accepted to AAAI 202