Tourism Jobs and Quality of Work-Life. A Perception from the Hotel Industry Workers

Tourism in general and the hotel industry, in particular, are both shown as great employment generators in Mexico and the world. However, different studies have spotlighted that the labor conditions that prevail in the tourism industry do not achieve the required life quality for the workers. Therefore, this study aims to analyze the influence of Tourism Jobs (TJ) on the Quality of Work-Life (QWL) of the hotel industry staff in the city of Querétaro in Mexico. Querétaro is an industrial and tourist destination that has become an icon of employment and with the highest life quality for its residents. We used a quantitative methodology for this research, applying a self-administered questionnaire to workers at all levels: managerial, administrative, and operational. The results revealed that the staff’s perception about the quality of work-life in tourism jobs is positive but at a lower level. Managers and workers with better training are those who best appreciate both variables. Thus, we observed a strong and positive relationship in all dimensions and the influence of tourism jobs on the quality of work-life, where job stability is one of the determining factors. The study had limitations regarding the sample size; however, it is relevant for the tourism field, helping to improve the working sector conditions.CONACy

Análisis del impacto de la responsabilidad social empresarial (RSE) en los resultados empresariales del Ingenio Risaralda

La presente investigación se refiere al tema de la Responsabilidad Social Empresarial (RSE) y los impactos que tiene su aplicación en los resultados organizacionales del Ingenio Risaralda, empresa dedicada a la trasformación y aprovechamiento de la caña de azúcar, en el departamento de Risaralda. La investigación de esta problemática se realizó por el interés de conocer a fondo las implicaciones económicas de la intervención social de las organizaciones en sus grupos de interés, determinando si el impacto que genera la aplicación de la RSE es positivo o negativo; con el fin de analizar y desarrollar planes estratégicos para identificar el nivel competitivo económico organizacional en el mercado nacional e internacional.This research refers to the topic of Corporate Social Responsibility (CSR) and the impacts that its application has on the organizational results of Ingenio Risaralda, a company dedicated to the transformation and use of sugarcane, in the department of Risaralda. The investigation of this problem was carried out in the interest of knowing in depth the economic implications of the social intervention of organizations in their interest groups, determining whether the impact generated by the application of CSR is positive or negative; in order to analyze and develop strategic plans to identify the competitive economic organizational level in the national and international market.Universidad Libre Seccional Pereira - Facultad Ingeniería - Ingeniería Financiera e Ingeniería Comercia