Knowledge Management Systems Success: An Assessment Model for Project Based Knowledge Repositories

Knowledge has been broadly recognized as the key element for gaining competitive advantage. Companies are investing more on knowledge management systems. However, no models are customized to evaluate the success of knowledge management systems. To address this issue, this study seeks to develop and test two models for the assessment of the success of a particular type of KMS: project repositories. These two models are based on DeLone and McLean’s model of Information Systems Success and Seddon’s respecified model. Their models are updated for project repositories through the addition of three relationships

An Analysis of Key Factors for the Success of the Communal Management of Knowledge.

This paper explores the links between Knowledge Management and new community-based models of the organization from both a theoretical and an empirical perspective. From a theoretical standpoint, we look at Communities of Practice (CoPs) and Knowledge Management (KM) and explore the links between the two as they relate to the use of information systems to manage knowledge. We begin by reviewing technologically supported approaches to KM and introduce the idea of Systèmes d'Aide à la Gestion des Connaissances SAGC (Systems to aid the Management of Knowledge). Following this we examine the contribution that communal structures such as CoPs can make to intraorganizational KM and highlight some of 'success factors' for this approach to KM that are found in the literature. From an empirical standpoint, we present the results of a survey involving the Chief Knowledge Officers (CKOs) of twelve large French businesses; the objective of this study was to identify the factors that might influence the success of such approaches. The survey was analysed using thematic content analysis and the results are presented here with some short illustrative quotes from the CKOs. Finally, the paper concludes with some brief reflections on what can be learnt from looking at this problem from these two perspectives.Knowledge Management; Community-based; Communities of Practice; Gestion des Connaissances; Chief Knowledge Officers; Success Factors; KM

Cross-cultural Knowledge Management

The success of international companies in providing high quality products and outstanding services is subject, on the one hand, to the increasing dynamic of the economic environment and on the other hand to the adoption of worldwide quality standards and procedures. As market place is becoming more and more global, products and services offered worldwide by international companies must face the multi-cultural environment challenges. These challenges manifest themselves not only at customer relationship level but also deep inside companies, at employee level. Important support in facing all these challenges has been provided at cognitive level by management system models and at technological level by information cutting edge technologies Business Intelligence & Knowledge Management Business Intelligence is already delivering its promised outcomes at internal business environment and, with the explosive deployment of public data bases, expand its analytical power at national, regional and international level. Quantitative measures of economic environment, wherever available, may be captured and integrated in companies’ routine analysis. As for qualitative data, some effort is still to be done in order to integrate measures of social, political, legal, natural and technological environment in companies’ strategic analysis. An increased difficulty is found in treating cultural differences, common knowledge making the most hidden part of any foreign environment. Managing cultural knowledge is crucial to success in cultivating and maintaining long-term business relationships in multicultural environments. Knowledge Management provides the long needed technological support for cross-cultural management in the tedious task of improving knowledge sharing in multi-national companies and using knowledge effectively in international joint ventures. The paper is approaching the conceptual frameworks of knowledge management and proposes an unified model of knowledge oriented enterprise and a structural model of a global knowledge management system.Global Business, Intercultural Competencies, Business Intelligence, Multicultural Knowledge Management, Business Knowledge Frameworks, Knowledge Capital

Models for measuring of knowledge management and e-business systems success

The resulting model of the measurement of knowledge management system success is used to classify the abundant variables described in a large number of empirical studies and comprises six components. On the basis of some resources and on the basis of this literature review, the DeLone/McLean model for information system (IS) success measurement is selected and discussed. We also give a figure to show that the six categories are interrelated and describe a process view of knowledge management success, a series of constructs which include temporal and casual influences in determining success. The clear structuring of the measures and especially the interrelationships hypothesized in DeLone/McLean model have been subject to repeated criticism. Finally some critics are reviewed and developed of extensions to this model. We have extended the original DeLone/McLean model, respecified parts of the interrelationships, and even presented alternative models that follow an entirely different logic. The new model allows for a much more comprehensive analysis of independent factors influencing knowledge management system success and takes into account most of critique directed at the original DeLone/McLean model

Business orientation in knowledge security risk management – a literature review

This paper examines the information systems literature field from the viewpoint of knowledge security risk management. The review this paper reports was able to identify 7 papers presenting a knowledge security risk management model. The models represent different takes and perspectives on knowledge security risk management. The main finding is that business orientation in the risk management models, and a comprehensive approach that would emphasize also continuous monitoring of the implementation and success of the risk mitigation solutions are not common in the literature. We suggest further theoretical and empirical studies that would address these issues

The Importance of Management Philosophy to the Success of Pay-for-Knowledge Systems: An Empirical Test

In recent years, pay-for-knowledge compensation systems have received serious attention from practitioners and organizational researchers. Some have hypothesized that the specific mechanics of pay-for-knowledge systems are critical to success while others have suggested that contextual factors determine whether or not these systems will be successful. Empirical research has not been very supportive of these hypotheses, however. Another hypothesis is that management philosophy is important to the success of pay-for-knowledge systems. The purpose of this study is to test this hypothesis by addressing three questions: 1) Are the components that make up management philosophy related to the successes experienced by companies using pay-for-knowledge systems?, 2) When the components are used together, do they predict success reasonably well?, and 3) Can the components of the management philosophy be used together with what we already know about the specific mechanics and contextual factors to improve predictions of success? The pay-for-knowledge literature focusing on determinants of success is reviewed, and related findings are summarized. The management philosophy literature is discussed, and the management philosophy construct is explicated. Using a sample of 35 Personnel Directors of companies with pay-for-knowledge systems, components of the management philosophy construct are operationalized by focusing on its manifestations. Respondents\u27 perceptions of productivity, quality of output, employee attitudes and employee withdrawal behaviors are used as measures of success. The results show that manifestations of the management philosophy are often positively related to the success outcomes and that, when used together, some manifestations are reasonable predictors of the success outcomes. The results also show that models using specific mechanics and contextual factors to predict success can be improved significantly by the addition of selected management philosophy manifestation measures. Overall, the findings in this study suggest that the management philosophy communicated in day-to-day operations may be far more important than the philosophy communicated during the design and development of the pay-for-knowledge system. Implications of these findings for managers and directions for future research are discussed

The role of knowledge protection in knowledge management success models

The world is technologically advancing every day and innovations are coming up frequently. People only feel interested to know about those innovations which create some buzz in the market - the rest of the innovations lost in the bottomless cave of time. One of the primary reasons for such failure is innovators’ too much interest in protecting information related to the creation itself. Undoubtedly, the security of knowledge is vital for any invention, but being extensively protective, can also hamper the innovation process and keep the innovator in the dark about users’ expectations. Therefore, an innovator needs to determine the boundary of knowledge protection to become successful in commercializing any innovation. Although the present structure of knowledge management is very multifaceted, yet, its correlation with technology transfer is inherently evident. Therefore, the proposed solution will try to find out some theoretical background to establish a connection between knowledge protection and the knowledge management (KM) success model. The answer will try to discover the status of knowledge protection as a success factor of the knowledge management success model. A systematic literature review conducts to identify and evaluate the works of researchers, scholars in this field. The review starts with finding the right keywords to discover appropriate journals. Next, relevant articles need to obtain from those journals. Information applicable to the research topic emerges after reading the relevant journals. After the research, it becomes clear that knowledge protection doesn’t get the importance that the author expects while selecting the topic. Knowledge related success factors get less importance during the finding of knowledge management success factors. There are only three articles that appear during the research, where they acknowledge the security of knowledge. The almost same observation detects in the case of knowledge management success models. Most of the time, knowledge protection has not taken into account while developing these models. Only one model considers knowledge protection and another model indirectly acknowledges the importance of protection. Though the models consider user satisfaction widely, but the access to knowledge for the users and the barrier of getting that knowledge due to knowledge protection overlooks significantly

Knowledge sharing in online communities

As organizations increase their offshore software development efforts, they must develop new methods and models for handling the vast amount of knowledge involved in these projects. Successful knowledge management and transfer is considered key to the success of contemporary organizations. When transferring knowledge to other operating units of a multi national company, the overall goal is to successfully implement the knowledge sent to the receiver. Cultural differences however, can interfere with successful knowledge management intentions. This paper investigates storytelling as a tool to transfer knowledge between global corporate units. A case study on how this instrument is used to communicate knowledge between a German and an Indian IT company gives first insights into factors that influence implementation success

Knowledge management: Exploring the relationship between human capital and organisation structure capital

Human capital and its impact on the organisation structure capital are of paramount importance in the modern business organisations. This research in progress, which investigates and analyses the role that human capital plays in the determination of the organisation structure capital. The study is based on wide spectrum of current literature, which presents theoretical and practical research on the subject of study. Knowledge Management (KM) is systematic process based on models and technological integration, which helps in the development of the conceptual framework. It is assumed that KM leads to benefits for the organisation and provides a platform for future research. Also, it addresses KM impacts on human capital and the enhancement of organisational effectiveness. The procedure is established for the measurement of the effectiveness of knowledge management criteria. The study aims at large businesses in Syria. It is confirmed through the results and findings that models and processing of information through systematic structure is essential for the development of the manager’s capabilities which plays an important factor in defining the impact of human capital on the success of the organisation structure of a business