Development of an Automated Physician Review Classification System: A hybrid Machine Learning Approach

Patients are increasingly turning to physician rating websites to help them make important healthcare decisions, such as selecting primary care doctors, specialists, and supplementary medical care providers. Previous research has identified a variety of topics and themes that emerge on these review platforms. However, there is little or no work that has been done to create an automated classifier that automatically categorizes these reviews into distinct topics after they have been explored in this context. Building such an automated classifier could assist IS developers and other stakeholders in automatically classifying patient reviews and understanding patient needs. Furthermore, using design science research we strategize how such machine learning systems can be built using design guidelines in turn having the potential to be generalized to other specific contextual problem spaces. Our work focuses on laying the foundation to design guidelines that need to be followed while building automated systems in specific contexts

CoachAI: A Conversational Agent Assisted Health Coaching Platform

Poor lifestyle represents a health risk factor and is the leading cause of morbidity and chronic conditions. The impact of poor lifestyle can be significantly altered by individual behavior change. Although the current shift in healthcare towards a long lasting modifiable behavior, however, with increasing caregiver workload and individuals' continuous needs of care, there is a need to ease caregiver's work while ensuring continuous interaction with users. This paper describes the design and validation of CoachAI, a conversational agent assisted health coaching system to support health intervention delivery to individuals and groups. CoachAI instantiates a text based healthcare chatbot system that bridges the remote human coach and the users. This research provides three main contributions to the preventive healthcare and healthy lifestyle promotion: (1) it presents the conversational agent to aid the caregiver; (2) it aims to decrease caregiver's workload and enhance care given to users, by handling (automating) repetitive caregiver tasks; and (3) it presents a domain independent mobile health conversational agent for health intervention delivery. We will discuss our approach and analyze the results of a one month validation study on physical activity, healthy diet and stress management

Affective Medicine: a review of Affective Computing efforts in Medical Informatics

Background: Affective computing (AC) is concerned with emotional interactions performed with and through computers. It is defined as “computing that relates to, arises from, or deliberately influences emotions”. AC enables investigation and understanding of the relation between human emotions and health as well as application of assistive and useful technologies in the medical domain. Objectives: 1) To review the general state of the art in AC and its applications in medicine, and 2) to establish synergies between the research communities of AC and medical informatics. Methods: Aspects related to the human affective state as a determinant of the human health are discussed, coupled with an illustration of significant AC research and related literature output. Moreover, affective communication channels are described and their range of application fields is explored through illustrative examples. Results: The presented conferences, European research projects and research publications illustrate the recent increase of interest in the AC area by the medical community. Tele-home healthcare, AmI, ubiquitous monitoring, e-learning and virtual communities with emotionally expressive characters for elderly or impaired people are few areas where the potential of AC has been realized and applications have emerged. Conclusions: A number of gaps can potentially be overcome through the synergy of AC and medical informatics. The application of AC technologies parallels the advancement of the existing state of the art and the introduction of new methods. The amount of work and projects reviewed in this paper witness an ambitious and optimistic synergetic future of the affective medicine field

Development of an automated physician review classification system: A novel semi-supervised learning approach

Building automated text classifiers have assumed significant importance since the development of large online information platforms. Several compelling use cases have emerged in the field of artificial intelligence and analytics in recent years. However, building and training text classifiers become problematic in the healthcare context, which deals with a sensitive and limited volume of data. In this paper, we explore the development of a classifier and apply it to a specific case of classifying physician reviews into either clinical and non-clinical reviews. The primary purpose of this paper is to demonstrate the methodology using which the classifier has been developed, including a novel technique in curating datasets. We leverage unsupervised guided Latent Dirichlet Allocation (LDA) method and supervised methods such as deep neural networks, Long-Short Term Memory (LSTM) networks, and Bi-directional LSTMs. Further, we compare the various models and choose the one with the best classification performance by validating the output results with the ground truth. Our methodology provides insights into making the best use of semi-supervised and supervised algorithms along with grounded data for developing classifiers that can be generalized for other novel contexts where dataset availability is limited

Information System Articulation Development - Managing Veracity Attributes and Quantifying Relationship with Readability of Textual Data

Often the textual data are either disorganized or misinterpreted because of unstructured Big Data in multiple dimensions. Managing readable textual alphanumeric data and its analytics is challenging. In spatial dimensions, the facts can be ambiguous and inconsistent, posing interpretation and new knowledge discovery challenges. The information can be wordy, erratic, and noisy. The research aims to assimilate the data characteristics through Information System (IS) artefacts that are appropriate to data analytics, especially in application domains that involve big data sources. Data heterogeneity and multidimensionality can make and preclude IS-guided veracity models in the data integration process, including customer analytics services. The veracity of big data thus can impact visualization and value, including knowledge enhancement in the vast amount of textual data qualitatively. The manner the veracity features construed in each schematic, semantic and syntactic attribute dimension in several IS artefacts and relevant documents can enhance the readability of textual data robustly