Data mining and predictive analytics application on cellular networks to monitor and optimize quality of service and customer experience

This research study focuses on the application models of Data Mining and Machine Learning covering cellular network traffic, in the objective to arm Mobile Network Operators with full view of performance branches (Services, Device, Subscribers). The purpose is to optimize and minimize the time to detect service and subscriber patterns behaviour. Different data mining techniques and predictive algorithms have been applied on real cellular network datasets to uncover different data usage patterns using specific Key Performance Indicators (KPIs) and Key Quality Indicators (KQI). The following tools will be used to develop the concept: RStudio for Machine Learning and process visualization, Apache Spark, SparkSQL for data and big data processing and clicData for service Visualization. Two use cases have been studied during this research. In the first study, the process of Data and predictive Analytics are fully applied in the field of Telecommunications to efficiently address users’ experience, in the goal of increasing customer loyalty and decreasing churn or customer attrition. Using real cellular network transactions, prediction analytics are used to predict customers who are likely to churn, which can result in revenue loss. Prediction algorithms and models including Classification Tree, Random Forest, Neural Networks and Gradient boosting have been used with an exploratory Data Analysis, determining relationship between predicting variables. The data is segmented in to two, a training set to train the model and a testing set to test the model. The evaluation of the best performing model is based on the prediction accuracy, sensitivity, specificity and the Confusion Matrix on the test set. The second use case analyses Service Quality Management using modern data mining techniques and the advantages of in-memory big data processing with Apache Spark and SparkSQL to save cost on tool investment; thus, a low-cost Service Quality Management model is proposed and analyzed. With increase in Smart phone adoption, access to mobile internet services, applications such as streaming, interactive chats require a certain service level to ensure customer satisfaction. As a result, an SQM framework is developed with Service Quality Index (SQI) and Key Performance Index (KPI). The research concludes with recommendations and future studies around modern technology applications in Telecommunications including Internet of Things (IoT), Cloud and recommender systems.Cellular networks have evolved and are still evolving, from traditional GSM (Global System for Mobile Communication) Circuit switched which only supported voice services and extremely low data rate, to LTE all Packet networks accommodating high speed data used for various service applications such as video streaming, video conferencing, heavy torrent download; and for say in a near future the roll-out of the Fifth generation (5G) cellular networks, intended to support complex technologies such as IoT (Internet of Things), High Definition video streaming and projected to cater massive amount of data. With high demand on network services and easy access to mobile phones, billions of transactions are performed by subscribers. The transactions appear in the form of SMSs, Handovers, voice calls, web browsing activities, video and audio streaming, heavy downloads and uploads. Nevertheless, the stormy growth in data traffic and the high requirements of new services introduce bigger challenges to Mobile Network Operators (NMOs) in analysing the big data traffic flowing in the network. Therefore, Quality of Service (QoS) and Quality of Experience (QoE) turn in to a challenge. Inefficiency in mining, analysing data and applying predictive intelligence on network traffic can produce high rate of unhappy customers or subscribers, loss on revenue and negative services’ perspective. Researchers and Service Providers are investing in Data mining, Machine Learning and AI (Artificial Intelligence) methods to manage services and experience. This research study focuses on the application models of Data Mining and Machine Learning covering network traffic, in the objective to arm Mobile Network Operators with full view of performance branches (Services, Device, Subscribers). The purpose is to optimize and minimize the time to detect service and subscriber patterns behaviour. Different data mining techniques and predictive algorithms will be applied on cellular network datasets to uncover different data usage patterns using specific Key Performance Indicators (KPIs) and Key Quality Indicators (KQI). The following tools will be used to develop the concept: R-Studio for Machine Learning, Apache Spark, SparkSQL for data processing and clicData for Visualization.Electrical and Mining EngineeringM. Tech (Electrical Engineering

Network service orchestration standardization:a technology survey

Network services underpin operator revenues, and value-added services provide income beyond core (voice and data) infrastructure capability. Today, operators face multiple challenges: a need to innovate and offer a wider choice of value-added services, whilst increasing network scale, bandwidth and flexibility. They must also reduce operational costs, and deploy services far faster - in minutes rather than days or weeks. In the recent years, the network community, motivated by the aforementioned challenges, has developed production network architectures and seeded technologies, like Software Defined Networking, Application-based Network Operations and Network Function Virtualization. These technologies enhance the highly desired properties for elasticity, agility and cost-effectiveness in the operator environment. A key requirement to fully exploit the benefits of these new architectures and technologies is a fundamental shift in management and control of resources, and the ability to orchestrate the network infrastructure: coordinate the instantiation of high-level network services across different technological domains and automate service deployment and re-optimization. This paper surveys existing standardization efforts for the orchestration - automation, coordination, and management - of complex set of network and function resources (both physical and virtual), and highlights the various enabling technologies, strengths and weaknesses, adoption challenges for operators, and areas where further research is required

Next generation control of transport networks

It is widely understood by telecom operators and industry analysts that bandwidth demand is increasing dramatically, year on year, with typical growth figures of 50% for Internet-based traffic [5]. This trend means that the consumers will have both a wide variety of devices attaching to their networks and a range of high bandwidth service requirements. The corresponding impact is the effect on the traffic engineered network (often referred to as the “transport network”) to ensure that the current rate of growth of network traffic is supported and meets predicted future demands. As traffic demands increase and newer services continuously arise, novel network elements are needed to provide more flexibility, scalability, resilience, and adaptability to today’s transport network. The transport network provides transparent traffic engineered communication of user, application, and device traffic between attached clients (software and hardware) and establishing and maintaining point-to-point or point-to-multipoint connections. The research documented in this thesis was based on three initial research questions posed while performing research at British Telecom research labs and investigating control of transport networks of future transport networks: 1. How can we meet Internet bandwidth growth yet minimise network costs? 2. Which enabling network technologies might be leveraged to control network layers and functions cooperatively, instead of separated network layer and technology control? 3. Is it possible to utilise both centralised and distributed control mechanisms for automation and traffic optimisation? This thesis aims to provide the classification, motivation, invention, and evolution of a next generation control framework for transport networks, and special consideration of delivering broadcast video traffic to UK subscribers. The document outlines pertinent telecoms technology and current art, how requirements I gathered, and research I conducted, and by which the transport control framework functional components are identified and selected, and by which method the architecture was implemented and applied to key research projects requiring next generation control capabilities, both at British Telecom and the wider research community. Finally, in the closing chapters, the thesis outlines the next steps for ongoing research and development of the transport network framework and key areas for further study