5 research outputs found
Joint Learning of Answer Selection and Answer Summary Generation in Community Question Answering
Community question answering (CQA) gains increasing popularity in both
academy and industry recently. However, the redundancy and lengthiness issues
of crowdsourced answers limit the performance of answer selection and lead to
reading difficulties and misunderstandings for community users. To solve these
problems, we tackle the tasks of answer selection and answer summary generation
in CQA with a novel joint learning model. Specifically, we design a
question-driven pointer-generator network, which exploits the correlation
information between question-answer pairs to aid in attending the essential
information when generating answer summaries. Meanwhile, we leverage the answer
summaries to alleviate noise in original lengthy answers when ranking the
relevancy degrees of question-answer pairs. In addition, we construct a new
large-scale CQA corpus, WikiHowQA, which contains long answers for answer
selection as well as reference summaries for answer summarization. The
experimental results show that the joint learning method can effectively
address the answer redundancy issue in CQA and achieves state-of-the-art
results on both answer selection and text summarization tasks. Furthermore, the
proposed model is shown to be of great transferring ability and applicability
for resource-poor CQA tasks, which lack of reference answer summaries.Comment: Accepted by AAAI 2020 (oral
Review-guided Helpful Answer Identification in E-commerce
Product-specific community question answering platforms can greatly help
address the concerns of potential customers. However, the user-provided answers
on such platforms often vary a lot in their qualities. Helpfulness votes from
the community can indicate the overall quality of the answer, but they are
often missing. Accurately predicting the helpfulness of an answer to a given
question and thus identifying helpful answers is becoming a demanding need.
Since the helpfulness of an answer depends on multiple perspectives instead of
only topical relevance investigated in typical QA tasks, common answer
selection algorithms are insufficient for tackling this task. In this paper, we
propose the Review-guided Answer Helpfulness Prediction (RAHP) model that not
only considers the interactions between QA pairs but also investigates the
opinion coherence between the answer and crowds' opinions reflected in the
reviews, which is another important factor to identify helpful answers.
Moreover, we tackle the task of determining opinion coherence as a language
inference problem and explore the utilization of pre-training strategy to
transfer the textual inference knowledge obtained from a specifically designed
trained network. Extensive experiments conducted on real-world data across
seven product categories show that our proposed model achieves superior
performance on the prediction task.Comment: Accepted by WWW202
Answer Ranking for Product-Related Questions via Multiple Semantic Relations Modeling
Many E-commerce sites now offer product-specific question answering platforms
for users to communicate with each other by posting and answering questions
during online shopping. However, the multiple answers provided by ordinary
users usually vary diversely in their qualities and thus need to be
appropriately ranked for each question to improve user satisfaction. It can be
observed that product reviews usually provide useful information for a given
question, and thus can assist the ranking process. In this paper, we
investigate the answer ranking problem for product-related questions, with the
relevant reviews treated as auxiliary information that can be exploited for
facilitating the ranking. We propose an answer ranking model named MUSE which
carefully models multiple semantic relations among the question, answers, and
relevant reviews. Specifically, MUSE constructs a multi-semantic relation graph
with the question, each answer, and each review snippet as nodes. Then a
customized graph convolutional neural network is designed for explicitly
modeling the semantic relevance between the question and answers, the content
consistency among answers, and the textual entailment between answers and
reviews. Extensive experiments on real-world E-commerce datasets across three
product categories show that our proposed model achieves superior performance
on the concerned answer ranking task.Comment: Accepted by SIGIR 202
Multi-hop Inference for Question-driven Summarization
Question-driven summarization has been recently studied as an effective
approach to summarizing the source document to produce concise but informative
answers for non-factoid questions. In this work, we propose a novel
question-driven abstractive summarization method, Multi-hop Selective Generator
(MSG), to incorporate multi-hop reasoning into question-driven summarization
and, meanwhile, provide justifications for the generated summaries.
Specifically, we jointly model the relevance to the question and the
interrelation among different sentences via a human-like multi-hop inference
module, which captures important sentences for justifying the summarized
answer. A gated selective pointer generator network with a multi-view coverage
mechanism is designed to integrate diverse information from different
perspectives. Experimental results show that the proposed method consistently
outperforms state-of-the-art methods on two non-factoid QA datasets, namely
WikiHow and PubMedQA.Comment: Accepted by EMNLP 2020 (main conference, long paper