Understanding Mobile Search Task Relevance and User Behaviour in Context

Improvements in mobile technologies have led to a dramatic change in how and when people access and use information, and is having a profound impact on how users address their daily information needs. Smart phones are rapidly becoming our main method of accessing information and are frequently used to perform `on-the-go' search tasks. As research into information retrieval continues to evolve, evaluating search behaviour in context is relatively new. Previous research has studied the effects of context through either self-reported diary studies or quantitative log analysis; however, neither approach is able to accurately capture context of use at the time of searching. In this study, we aim to gain a better understanding of task relevance and search behaviour via a task-based user study (n=31) employing a bespoke Android app. The app allowed us to accurately capture the user's context when completing tasks at different times of the day over the period of a week. Through analysis of the collected data, we gain a better understanding of how using smart phones on the go impacts search behaviour, search performance and task relevance and whether or not the actual context is an important factor.Comment: To appear in CHIIR 2019 in Glasgow, U

Modeling user information needs on mobile devices: from recommendation to conversation

Recent advances in the development of mobile devices, equipped with multiple sensors, together with the availability of millions of applications have made these devices more pervasive in our lives than ever. The availability of the diverse set of sensors, as well as high computational power, enable information retrieval (IR) systems to sense a user’s context and personalize their results accordingly. Relevant studies show that people use their mobile devices to access information in a wide range of topics in various contextual situations, highlighting the fact that modeling user information need on mobile devices involves studying several means of information access. In this thesis, we study three major aspects of information access on mobile devices. First, we focus on proactive approaches to modeling users for venue suggestion. We investigate three methods of user modeling, namely, content-based, collaborative, and hybrid, focusing on personalization and context-awareness. We propose a two-phase collaborative ranking algorithm for leveraging users’ implicit feedback while incorporating temporal and geographical information into the model. We then extend our collaborative model to include multiple cross-venue similarity scores and combine it with our content-based approach to produce a hybrid recommendation. Second, we introduce and investigate a new task on mobile search, that is, unified mobile search. We take the first step in defining, studying, and modeling this task by collecting two datasets and conducting experiments on one of the main components of unified mobile search frameworks, that is target apps selection. To this end, we propose two neural approaches. Finally, we address the conversational aspect of mobile search where we propose an offline evaluation protocol and build a dataset for asking clarifying questions for conversational search. Also, we propose a retrieval framework consisting of three main components: question retrieval, question selection, and document retrieval. The experiments and analyses indicate that asking clarifying questions should be an essential part of a conversational system, resulting in high performance gain