Evaluación y Optimización de la Cadena de Suministro en QWANTEC PERU: Reducción de Tiempos de Atención y Envío

En el presente trabajo se abordarán temas relacionados a la optimización de la atención de pedidos de una empresa perteneciente a la industria de softwares y servicios informáticos. En ese sentido, se dará una explicación de las características de la industria y los factores que influyen en el desempeño de la empresa, teniendo en cuenta información clave que ayudará a identificar y explicar las problemáticas. Para dicho análisis, se consultó bibliografía pertinente, que nos sirven como base para la elaboración de alternativas de solución, que aplicadas a la empresa generan beneficios que están alineados con sus objetivos comerciales y operativos. Asimismo, se establecerán escenarios y alternativas que nos indiquen cómo se debe de proceder con la atención y cuál es la mejor opción. De este análisis se concluye que un modelo de programación lineal es viable y factible ya que permite establecer un orden óptimo de atención de pedidos de clientes, traduciéndose en una mejor calidad de servicio.We will work on topics related to the optimization of order fulfilment for a company belonging to the software and computer services industry. The characteristics of the industry and the factors that influence the performance of the company will be explained, taking into account key information that will help to identify and explain the problems. Relevant bibliography was consulted, which serves as a basis for the development of alternatives and solutions, which, applied to the company generates benefits that are aligned with its commercial and operational objectives. Likewise, scenarios and alternatives will be established that tell us how to proceed with order attentions and what is the best option. From this analysis it is concluded that a linear programming model is viable and feasible since it allows establishing an optimal order of customer order attention, resulting in better quality of service.Trabajo de Suficiencia Profesiona

Inventory optimization model considering consumer shift and inventory transshipment in dual-channel supply chains

In this paper we consider a dual-channel supply chain which consists of an online store and multiple independent retail stores. In this system, customer shift induces inventory competition while transshipment brings inventory cooperation, both of which inuences inventory optimization and control. Therefore we respectively construct inventory optimization models under the two situations: customer shift and inventory transshipment. Specifically, unilateral customer shift and inventory transshipment are considered, and a one-for-one replenishment strategy is applied. We first solve the equilibrium state probability of on-hand inventory through Markov chain theory, then optimize performance measure (i.e., the total costs) to obtain the optimal basic inventory level. Finally, we analyze the impact of customer shift rate and inventory transshipment rate on the inventory strategies through numerical simulation, and further compare the differences in inventory decisions between the above two situations, which prove that inventory cooperation brought by inventory transshipment is not necessarily better than inventory competition brought by customer shift. In addition, we discuss several insights that are evident from the parametric analysis of the model