Supplementary guidance for schools on inspecting skills, September 2010

This guidance is intended to support the key tasks of inspectors in making judgements regarding: whether all pupils have the communication, numeracy and ICT skills needed to access the whole curriculum; and how well the wider curriculum itself develops pupils’ skills

Interpreting in Palliative Care: A Continuing Education Workshop

Offers a curriculum for a daylong course for interpreters about palliative care, including lesson plans, handouts, presentation slides, and videos

Serving Limited English Proficient Clients

When serving walk-ins, the goal is to provide the same services, information and referrals as we would provide to the English-speaking public. This is true whether the walk-in ultimately turns out to be eligible for our services or not. When in doubt, ask yourself what services, information or referrals you would provide to an English speaking person in the same situation. Then make sure the Limited English Proficient person gets that same service, information or referrals

One Size Does Not Fit All: Meeting the Health Care Needs of Diverse Populations

Proposes a framework for meeting patients' cultural and linguistic needs: policies and procedures that support cultural competence, data collection, population-tailored services, and internal and external collaborations. Includes a self-assessment tool

Providing Language Services in Small Health Care Provider Settings: Examples From the Field

Assesses recent innovations in language service programs and activities at healthcare provider settings with ten or fewer clinicians. Includes an eight-step plan to help providers develop a strategy to meet the needs of their patients