Integration of decision support systems to improve decision support performance

Decision support system (DSS) is a well-established research and development area. Traditional isolated, stand-alone DSS has been recently facing new challenges. In order to improve the performance of DSS to meet the challenges, research has been actively carried out to develop integrated decision support systems (IDSS). This paper reviews the current research efforts with regard to the development of IDSS. The focus of the paper is on the integration aspect for IDSS through multiple perspectives, and the technologies that support this integration. More than 100 papers and software systems are discussed. Current research efforts and the development status of IDSS are explained, compared and classified. In addition, future trends and challenges in integration are outlined. The paper concludes that by addressing integration, better support will be provided to decision makers, with the expectation of both better decisions and improved decision making processes

How do top- and bottom-performing companies differ in using business analytics?

Purpose Business analytics (BA) has attracted growing attention mainly due to the phenomena of big data. While studies suggest that BA positively affects organizational performance, there is a lack of academic research. The purpose of this paper, therefore, is to examine the extent to which top- and bottom-performing companies differ regarding their use and organizational facilitation of BA. Design/methodology/approach Hypotheses are developed drawing on the information processing view and contingency theory, and tested using multivariate analysis of variance to analyze data collected from 117 UK manufacture companies. Findings Top- and bottom-performing companies differ significantly in their use of BA, data-driven environment, and level of fit between BA and data-drain environment. Practical implications Extensive use of BA and data-driven decisions will lead to superior firm performance. Companies wishing to use BA to improve decision making and performance need to develop relevant analytical strategy to guide BA activities and design its structure and business processes to embed BA activities. Originality/value This study provides useful management insights into the effective use of BA for improving organizational performance

Linking business analytics to decision making effectiveness: a path model analysis

While business analytics is being increasingly used to gain data-driven insights to support decision making, little research exists regarding the mechanism through which business analytics can be used to improve decision-making effectiveness (DME) at the organizational level. Drawing on the information processing view and contingency theory, this paper develops a research model linking business analytics to organizational DME. The research model is tested using structural equation modeling based on 740 responses collected from U.K. businesses. The key findings demonstrate that business analytics, through the mediation of a data-driven environment, positively influences information processing capability, which in turn has a positive effect on DME. The findings also demonstrate that the paths from business analytics to DME have no statistical differences between large and medium companies, but some differences between manufacturing and professional service industries. Our findings contribute to the business analytics literature by providing useful insights into business analytics applications and the facilitation of data-driven decision making. They also contribute to manager's knowledge and understanding by demonstrating how business analytics should be implemented to improve DM

Change Mining in Adaptive Process Management Systems

The wide-spread adoption of process-aware information systems has resulted in a bulk of computerized information about real-world processes. This data can be utilized for process performance analysis as well as for process improvement. In this context process mining offers promising perspectives. So far, existing mining techniques have been applied to operational processes, i.e., knowledge is extracted from execution logs (process discovery), or execution logs are compared with some a-priori process model (conformance checking). However, execution logs only constitute one kind of data gathered during process enactment. In particular, adaptive processes provide additional information about process changes (e.g., ad-hoc changes of single process instances) which can be used to enable organizational learning. In this paper we present an approach for mining change logs in adaptive process management systems. The change process discovered through process mining provides an aggregated overview of all changes that happened so far. This, in turn, can serve as basis for all kinds of process improvement actions, e.g., it may trigger process redesign or better control mechanisms

Sustainable management: a strategic challenge for a global minerals and metals industry

This paper refers to the concept of sustainable management as the management approach which efficiently integrates economic, environmental and social issues into the operations of the minerals and metals industries, with the aim of creating long-term benefits for all stakeholders, and securing the support, cooperation, and trust of the local community. Among many other issues, sustainable management deals with strategy, responsible project feasibility decisions, managing for operational efficiency, improved risk management, enhanced stakeholder relationships, and corporate reputation. Overall, it deals with seeking long-term competitive advantages through responsible management of environmental and social issues. An essential requirement for sustainable management is the corporate commitment to the values of sustainability, but this is not sufficient. Also essential is the development of a business culture where sustainability is a high professional and business value. Furthermore, an organizational structure with specific roles and integration mechanisms and adequate management systems are also required. Regarding business culture, a well-established business code is a necessary but an insufficient condition. Sustainable management relies on individual ethical conduct and trust to foster full participation of stakeholders and to encourage commitment among them. It allows decision making at appropriate levels in the organization and encourages individual risk-taking for continuous improvement. Without trust, social licence is not achievable. In this paper, the concept of sustainable management is introduced as the management approach that integrates a business culture, strong leadership and an organizational structure that strives for long term economics benefits through sustainability. To achieve this goal, sustainability must be vertically integrated at three organizational levels (corporate, divisional and operational) and three functional levels (strategy, planning and implementation)

The Internet-of-Things Meets Business Process Management: Mutual Benefits and Challenges

The Internet of Things (IoT) refers to a network of connected devices collecting and exchanging data over the Internet. These things can be artificial or natural, and interact as autonomous agents forming a complex system. In turn, Business Process Management (BPM) was established to analyze, discover, design, implement, execute, monitor and evolve collaborative business processes within and across organizations. While the IoT and BPM have been regarded as separate topics in research and practice, we strongly believe that the management of IoT applications will strongly benefit from BPM concepts, methods and technologies on the one hand; on the other one, the IoT poses challenges that will require enhancements and extensions of the current state-of-the-art in the BPM field. In this paper, we question to what extent these two paradigms can be combined and we discuss the emerging challenges

MANAGING KNOWLEDGE AND DATA FOR A BETTER DECISION IN PUBLIC ADMINISTRATION

In the current context, the society is dominated by the rapid development of computer networks and the integration of services and facilities offered by the Internet environment at the organizational level. The success of an organization depends largely on the quality and quantity of information it has available to develop quickly decisions able to meet the current needs. The need for a collaborative environment within the central administration leads to the unification of resources and instruments around the Center of Government, to increase both the quality and efficiency of decision - making, especially reducing the time spent with decision - making, and upgrading the decision – making act.administration, strategy, decision, complex systems, management, infrastructure, e-government, information society, government platform.

THE DECISION SUPPORT SYSTEMS FOR THE INFORMATION SOCIETY (i-Society)

The globalization process needs exact information flows that should be collected in due time. The Information Society ensures the communication between people with different expertise from various geographical areas that have similar interests. The increase of the companies’ activities leads implicitly to the increase of the volume and the complexities of databases, as well as the continuous modernization of the integrated information systems in order to collect the information in due time, that is requested by the decision takers and the frequent use of DSS. The paper presents the DSS structure, the main facilities offered by the associated software products, an evolution of the databases technologies, as well as a list of the program products used to process the statistical data and data mining in order to obtain the main sources of information that is necessary to take decisions.Information Society (i-Society); Data Base; Information Systems; Decision Support Systems (DSS); Statistical Package, Portal technology

A list of websites and reading materials on strategy & complexity

The list has been developed based on a broad interpretation of the subject of ‘strategy & complexity’. Resources will therefore more, or less directly relate to ‘being strategic in the face of complexity’. Many of the articles and reports referred to in the attached bibliography can be accessed and downloaded from the internet. Most books can be found at amazon.com where you will often find a number of book reviews and summaries as well. Sometimes, reading the reviews will suffice and will give you the essence of the contents of the book after which you do not need to buy it. If the book looks interesting enough, buying options are easy