"An organisation gets the intranet it deserves": Institutionalisation as a process of interplay between technology and its organisational context of use.

This study contributes to the IS literature with a distinctive explanation of the process of institutionalisation of technology in organizations. The research analyses the role of micro level processes of interplay in embedding an intranet in the formal functioning of an organisation and in the habits and routines of its employees. Findings identify two types of processes of interplay underpinning this process of institutionalisation. The first operates at the level of constitutive expectations and refers to mutual changes to the governance, policy and control mechanisms which foster the perception that the intranet is part of the expected formal functioning of the organisation. The second operates at the level of background expectations and refers to mutual changes that make the intranet look more familiar, functional and easier to use, fostering its embedding in the routines and habits of the employees. The study unravels processes of mutual transformation to an intranet and its hosting organisation, a bank in the UK, by following their evolution over a period of five years. It uses the single longitudinal case study research strategy and is informed by Markus (1983) to support the longitudinal reconstruction of the intranet in the bank. Institutional-based trust theory (Zucker 1986) is used to inform the interpretation of data. This theory is enhanced by the work of Schutz (1962) in developing the concept of background expectations and Garfinkel (1967) in developing the concept of constitutive expectations. The study aims to motivate more research on institutionalisation as a micro level process of ongoing interplay and gradual development of institutionalised behaviour

A New Institutional Analysis of IFRS Adoption in Egypt: A Case Study of Loosely Coupled Rules and Routines

This paper examines the symbolic use of International Financial Reporting Standards (IFRS) in an Egyptian state-owned company (AQF Co.) that is partially privatised by drawing on new institutional sociology and its extensions. It explains how the ceremonial use of IFRS is shaped by the interplay between institutionalised accounting practices, conflicting institutions, power relations and the use of IT to institutionalizing accounting rules and routines. The research methodology is based on using an intensive case study. Data were collected from multiple sources, including unstructured and semi-structured interviews, direct and participative observations, discussions and documentary analysis. The findings revealed that the company faced conflicting institutional demands from outside. The Central Agency for Accountancy required the company to use the Uniform Accounting System (as a state-owned enterprise) and The Egyptian Capital Market Authority required the company to use IFRS (as a partially private sector company registered in the stock exchange). To meet these conflicting institutional demands, the company adopted loosely coupled accounting rules and routines and IT was used to institutionalizing existing Uniform Accounting System and preserving the status quo

Implementing e-Services in Lagos State, Nigeria: the interplay of Cultural Perceptions and Working Practices during an automation initiative : Nigeria e-government culture and working practices

Accepted for publication in a forthcoming issue of Government Information Quarterly.The public sector’s adoption of Information and Communication Technologies is often seen as a way of increasing efficiency. However, developing public e-Services involves a series of organisational and social complexities. In this paper, we examine the organisational issues of implementing an ERP system, which was designed and developed within the context of Lagos State’s e-Services project. By doing so, we showcase the impact of organisational cultural perceptions and working practices of individuals. Our findings illustrate the strong role of cultural dimensions, particularly those pertaining to religion and multi-ethnicity. Our study provides insights to international organisations and governments alike toward project policy formulation within the context of ICT-based initiatives and reforms that aim to bring forward developmental progress.Peer reviewedFinal Accepted Versio

The missing link: Bringing institutions back into the debate on economic globalisation

In der Auseinandersetzung mit der Globalisierung von Wirtschaftsprozessen kann sich die sozialwissenschaftliche Institutionentheorie nicht mehr auf die Untersuchung nationaler Konfigurationen beschränken, sondern sollte der transnationalen Rekombination institutioneller Arrangements mehr Aufmerksamkeit schenken. Für die Untersuchung solcher Prozesse sind veränderte analytische Werkzeuge erforderlich. Die Autorinnen dieses Beitrags schlagen eine Synthese von National Business Systems- und Varieties of Capitalism- Ansätzen mit kulturalistischen und phänomenologischen Varianten der Institutionentheorie vor. Es werden drei Aspekte der institutionellen Analyse vertieft, die zu einem besseren Verständnis des Verhältnisses von Globalisierung und Institutionen beitragen: Institutionalisierung als Prozeß, Rekombination als Mechanismus der Institutionengenese und des Institutionenwandels und eine Mehrebenenanalyse des Zusammenspiels von institutionellen Veränderungen auf nationaler und transnationaler Ebene. Die vorgeschlagene Synthese verschiedener institutionalistischer Ansätze bietet einerseits Ansatzpunkte für die Untersuchung der Rolle nationaler Akteure in der Genese und Entwicklung transnationaler Institutionen. Andererseits trägt sie zu einem besseren Verständnis der Rekombination von Elementen verschiedener institutioneller Arrangements sowie der Herausbildung neuer Institutionen auf transnationaler Ebene bei. Diese Entwicklungen im transnationalen Raum wirken wiederum auf Institutionen in nationalen Sozial- und Wirtschaftsräumen ein. Die Autorinnen des vorliegenden Beitrages argumentieren, daß die Abfolge und Kombination einer Reihe gradueller und zunächst geringfügiger Veränderungen über einen längeren Zeitraum hinweg zu einem signifikanten Wandel von gesellschaftlichen Institutionen führen können. -- Faced with ongoing debates on globalisation, societal institutionalism in its traditional form is showing its limits. In this paper, we suggest that a serious sociologically grounded and institutional contribution to the ongoing debate on global governance calls for a shift in focus away from the preoccupation with national configurations and towards an attempt at understanding transnational recombinations. The investigation of transnational recombination calls for new analytical tools. Here we argue that the solution may come from an hybridisation of NBS and VOC approaches with other variants of the institutionalist argument in particular those we label cultural or phenomenological. We elaborate on three aspects of institutional analysis that we identify as key to getting a better understanding of the relationship between globalisation and institutions. Firstly, we propose an interpretation of institutionalisation as a process and not a state of things. Secondly, we reinterpret institutional genesis and institutional change as revealing recombination. Thirdly, we argue for a more systematic analysis of the interplay of such processes of recombination across different levels of analysis, particularly the national and the transnational. With a conceptual framework so reformulated, it is possible to take in the transnational reality in its full complexity. We show, on the one hand, how the NBS and VOC perspectives are an interesting starting base to look at the structuration and stabilisation of the transnational reality. On the other hand, we gain new insights in the ways in which institution building and recombination at the transnational level become reflected often progressively and somewhat incrementally at the national business system level. Our proposition is that the succession and combination, over a long period of time, of a series of incremental and sometimes minor transformations could lead in the end to consequential and significant change.

Understanding the changing nature of sports organisations in transforming societies

The paper examined the process of changing in three Bulgarian national sport organisations (NSO) in swimming, weightlifting and field hockey, as the country is undergoing fundamental political, economic and social transformations from state socialism (1945-1989) to democratisation (1990-present). Drawing on the contextualist approach to organisational change (Pettigrew, 1985) the study was concerned with understanding long-term processes in their context. Analysed were NSOs’ conceptual orientation, structures, resources, capabilities and outcomes. Changing was unveiled through the interplay between three levels of analysis - wider political and economic, sport sector, and organisation-specific. The history of changing unfolded over a 25 years period and followed three stages of crisis of governability (1980-1989), crisis displacement (1989-1997) and identity search (1998-2004). Changing was determined by tensions generated in the previous socialist sport system, the new forces in the NSOs’ context, and by managers’ interpretation of events, and was a discovery process. The three NSOs followed different change patterns of shrinking, insulation and expansion. Two key reasons were responsible for those differences - the institualisation of the broader political and sport sector contexts, and NSOs’ choice to pursue narrow elitism (specialism) or the broader aims of sports development (generalism). The contextualist approach allowed us to appreciate the historical, contextual and processual nature of changing and to discuss the role of managers and various forces in shaping its course and outcomes

Institutionalisation of Enterprise Systems through Organisational Isomorphism

The analysis of IS implementation and lifecycle management theories concludes that, ERP systems or for that matter any information system is a socio-technical system; and the social, cultural, organisational and competitive context of their implementation cannot be ignored. Various institutional pressures are exerted on ERP initiation, adoption, and routinization by organisations to achieve competitive, economic, technical, environmental and organisational legitimacy and authority. There are theoretical supports available for environmental isomorphic mechanisms; however, comparing to tremendous amount of studies on coercive, normative, and mimetic, there are little studies that actually look at other organisational and internal institutional elements which are influencing technology implementation, assimilation and institutionalisation process. This research aims to fill this gap by introducing perceptive, confirmative, and configurative mechanisms as new forms of institutional isomorphism, i.e., organisational isomorphism

Digital-enabled service transformation in public sector: Institutionalization as a product of interplay between actors and structures during organisational change

The derailment of large scale Digitally-Enabled Service Transformation Projects (DEST) in public sector has generated much attention and debate among the research community. However, most of the debates focus on the technology imperatives and/or strategic choices view. The micro-process of institutionalisation involving interplays between actors and structures in forming an institutionalised approach is hardly brought to the surface. Complex structure of government institutions, interaction of actors from various contexts and integration of multiple resources during DEST implementation has made the process of institutionalisation difficult. Combination of Institutional Theory (IT) and Structuration Theory (ST) concepts are used in this paper to examine an exemplar DEST project in the UK - 'Tell Us Once' (TUO). Findings show that actors and structures played significant roles throughout the institutionalisation stages. The actors reinforced or modified existing structures to suit their actions, and in return, the structure governed the actors' actions, to form desired behaviour. This social phenomenon happened recursively over period of time until a common practice emerged and the desired objective is achieved. The findings provide useful insights on good institutionalisation practices concerning the role of actors and structures within the institutionalisation process

Challenging (Strategic) Human Resource management Theory

To fully understand the relationship between human resource management and performance in different contexts, we are in need of a synthesis between resource-based theory and new institutionalism. We argue that differences in institutional settings (between for example countries or branches of industry) affect the shaping of HRM. In this paper we develop a conceptual model (human resource based theory of the firm) that will be illustrated by means of empirical evidence on macro, meso and micro level. The model enables to analyze the interaction between industrial relations and human resource management at different levels (international, national, branch of industry, company-level) and how that affects the shaping of HR policies in a specific company. In this way the paper broadens the present HRM and Performance debate by explicitly taking into account factors that are decisive in shaping HR policies. Factors like the product-market-technology dimension, administrative heritage, the social-cultural-legal dimension and the dominant coalition with its degree of leeway.human resource management;performance;HRM theory;new institutionalism;resource based view

A transition in the Dutch wastewater system? : The struggle between discourses and with lock-ins

Recently, calls have increased for a paradigm shift or transition towards resource recovery and a circular economy in the Dutch wastewater system. However, we have observed diverging interpretations on the nature of the transition. This reflects the political environment of sustainability transitions: political struggle emerges over the definition of problems, futures and strategies to be used. In order to help clarify the emerging debate and identify political choices, we conducted a discourse analysis. We identified three discourses that reveal some of the political choices to be made. One discourse is becoming dominant and focusses on optimising the large-scale infrastructure, market development and legislative changes. The discourse draws on the existing infrastructure and current political-economic institutions, which gives it an advantage in becoming dominant. Our findings also suggest that this discourse shapes a transition pathway that is characterised by lock-in effects and, at most, incremental changes instead of a fundamental shift in the established Dutch wastewater system

Organisational Maturity: Configurative And Other Isomorphic Pressures In Institutionalisation Of ERP Systems

Each organisation is unique, because the way they are internally organised and the way they seek economic legitimacy is unique. Seeking economic legitimacy is the way an organisation competes within the industry. Therefore, in order to address the pressures exerted by competitive forces on the organisation, it has to develop and define certain competencies and maturities internally. At the same time, this competitive environment has a direct influence on economic incentives associated with the management of major technological platforms like ERP systems, since these technologies can influences the profitability and efficiency of the business extremely. As a consequence, organisations are required to create a dynamic internal environment. This dynamism is built around alignment of technology with business needs, achieving higher levels of technology maturity, conformance with the rules, norms and best practices of industry as well as external institutions, and using technology to support business sustainability, progress, and growth. The authors coin the term configurative isomorphic mechanism to address these forces. In fact, organisations desire to conform to their level of organisational information system maturity and internal capabilities to minimize these pressures. The authors believe that configurative pressure is indeed congruous with coercive, normative, and mimetic pressures and together can open up new research streams in institutional thinking of the role of technology in organisations