29,623 research outputs found

    A Grounded Theory Study of Leadership Mechanisms for Customer-Orientation Organizational Change

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    Organizational leaders are spearheading change as an engine to reshape corporate cultures for novel purposes, redefining the significance and meaning of generating value through customer-oriented companies, emphasizing what is most important and relevant to customers. Capitalizing on the value of customer-orientation entails attention toward continuously improving it. The purpose of this study is to explore and explain the dynamics of increasing customer-orientation as an organizational change in a business-to-business technology company setting from the perspective of organizational leaders. By engaging change leadership experts through a grounded theory qualitative research approach, the study resulted in a substantive theory with a set of propositions and framework offering a contextual understanding of customer-orientation change for managerial and scholarly use. The results help advance multi-disciplinary marketing, leadership, and organizational change research associated with the customer-orientation definition and the nature of the leadership mechanisms to affect the change. The resulting theoretical propositions suggest that the organizational change to increase customer-orientation encompasses an aspirational organizational culture shift, an amplification of short and long-term customer value, and continuous adaptation through a management system. The analysis revealed that leaders steer the complex change by adopting second-order organizational orientations involving organizational culture and customer value. The culture-oriented changes center around increasing organizational alignment, agility, and engagement to shape a customer-oriented company. The customer value-oriented shifts focus on building trust, applying a user lens, and creating a 360-learning environment to generate higher customer and business value. Using a change theories lens, the results indicated that increasing customer-orientation entails leading the organization through an interplay of diverse change process modes balancing social construction and prescribed regulation

    Ua Ola Loko i Ke Aloha (Love Gives Life Within): Mindful Forgiveness with Aloha

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    Aloha is more than a greeting of “hello” and “good-bye.” Native Hawaiians believe Aloha is a foundational cultural value encompassing love, compassion, and respect. Mindful Forgiveness is a process of releasing negative emotions and thoughts towards a person, or persons, or event (e.g., COVID, cancer) who has caused a grievance, harm, or offense to increase feelings of hope and peace. In this paper, we explore the role of Aloha in enhancing the Mindful Forgiveness process. Via a peer support group with individuals practicing Mindful Forgiveness, we found that incorporating Aloha values and practices into the forgiveness process helped participants let go of resentment and anger towards the grievance and offender and led to increased feelings of peace and well-being in a cultural context. MoÊ»olelo (stories) and our lived experiences and other findings suggest that incorporating the values and practices of Aloha into Mindful Forgiveness may deeply enhance the therapeutic benefits of releasing grievances and facilitating healing. Further research is needed to fully understand the potentiality of Aloha in promoting Mindful Forgiveness with Aloha in healing grievances and kaumaha (heavy grief).   &nbsp

    Revealing the Vicious Circle of Disengaged User Acceptance: A SaaS Provider's Perspective

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    User acceptance tests (UAT) are an integral part of many different software engineering methodologies. In this paper, we examine the influence of UATs on the relationship between users and Software-as-a-Service (SaaS) applications, which are continuously delivered rather than rolled out during a one-off signoff process. Based on an exploratory qualitative field study at a multinational SaaS provider in Denmark, we show that UATs often address the wrong problem in that positive user acceptance may actually indicate a negative user experience. Hence, SaaS providers should be careful not to rest on what we term disengaged user acceptance. Instead, we outline an approach that purposefully queries users for ambivalent emotions that evoke constructive criticism, in order to facilitate a discourse that favors the continuous innovation of a SaaS system. We discuss theoretical and practical implications of our approach for the study of user engagement in testing SaaS applications

    Health Coaches, Health Data, and Their Interaction

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    Cultural specificity versus institutional universalism: a critique of the National Integrity System (NIS) methodology

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    This article provides an assessment and critique of the National Integrity System approach and methodology, informed by the experience of conducting an NIS review in Cambodia. It explores four key issues that potentially undermine the relevance and value of NIS reports for developing democracies: the narrowly conceived institutional approach underpinning the NIS methodology; the insufficient appreciation of cultural distinctiveness; a failure properly to conceptualise and articulate the very notion of ‘integrity’; and an over emphasis on compliance-based approaches to combating corruption at the expense of the positive promotion of integrity. The article seeks to offer some pointers to how the NIS approach could be adapted to broaden its conceptualisation of institutions and integrity, and thereby provide reports that are more theoretically informed as well as being more constructive and actionable

    Balancing stability and flexibility in adaptive governance: an analysis of tools available in U.S. environmental law

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    Adaptive governance must work “on the ground,” that is, it must operate through structures and procedures that the people it governs perceive to be legitimate and fair, as well as incorporating processes and substantive goals that are effective in allowing social-ecological systems (SESs) to adapt to climate change and other impacts. To address the continuing and accelerating alterations that climate change is bringing to SESs, adaptive governance generally will require more flexibility than prior governance institutions have often allowed. However, to function as good governance, adaptive governance must pay real attention to the problem of how to balance this increased need for flexibility with continuing governance stability so that it can foster adaptation to change without being perceived or experienced as perpetually destabilizing, disruptive, and unfair. Flexibility and stability serve different purposes in governance, and a variety of tools exist to strike different balances between them while still preserving the governance institution’s legitimacy among the people governed. After reviewing those purposes and the implications of climate change for environmental governance, we examine psychological insights into the structuring of adaptive governance and the variety of legal tools available to incorporate those insights into adaptive governance regimes. Because the substantive goals of governance systems will differ among specific systems, we do not purport to comment on what the normative or substantive goals of law should be. Instead, we conclude that attention to process and procedure (including participation), as well as increased use of substantive standards (instead of rules), may allow an increased level of substantive flexibility to operate with legitimacy and fairness, providing the requisite levels of psychological, social, and economic stability needed for communities to adapt successfully to the Anthropocene

    Balancing stability and flexibility in adaptive governance: an analysis of tools available in U.S. environmental law

    Get PDF
    Adaptive governance must work “on the ground,” that is, it must operate through structures and procedures that the people it governs perceive to be legitimate and fair, as well as incorporating processes and substantive goals that are effective in allowing social-ecological systems (SESs) to adapt to climate change and other impacts. To address the continuing and accelerating alterations that climate change is bringing to SESs, adaptive governance generally will require more flexibility than prior governance institutions have often allowed. However, to function as good governance, adaptive governance must pay real attention to the problem of how to balance this increased need for flexibility with continuing governance stability so that it can foster adaptation to change without being perceived or experienced as perpetually destabilizing, disruptive, and unfair. Flexibility and stability serve different purposes in governance, and a variety of tools exist to strike different balances between them while still preserving the governance institution’s legitimacy among the people governed. After reviewing those purposes and the implications of climate change for environmental governance, we examine psychological insights into the structuring of adaptive governance and the variety of legal tools available to incorporate those insights into adaptive governance regimes. Because the substantive goals of governance systems will differ among specific systems, we do not purport to comment on what the normative or substantive goals of law should be. Instead, we conclude that attention to process and procedure (including participation), as well as increased use of substantive standards (instead of rules), may allow an increased level of substantive flexibility to operate with legitimacy and fairness, providing the requisite levels of psychological, social, and economic stability needed for communities to adapt successfully to the Anthropocene

    Prevention Program Sustainability and Associated Determinants: A Literature Review, Version 1.0

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    The Department of Homeland Security (DHS) has made millions of dollars available through the Targeted Violence and Terrorism Prevention (TVTP) Grant Program to help communities across the United States develop capabilities to combat terrorism and targeted violence. Given this investment, a key objective is ensuring the long-term impact of these programs, which depends on their sustainment beyond the initial grant. Thus, the purpose of this report is to review the relevant literature on program sustainability and discuss implications for the TVTP Grant Program. We began the review by exploring definitions of sustainability as well as similar social programming concepts, such as adaptation, scalability, and impact. Our review found no consensus definition for prevention program sustainability, suggesting the TVTP Grant Program should develop a bespoke definition guided by strategic program priorities and incorporating other social programming concepts as needed. We then examined the determinants, or factors related positively to long-term programmatic success, of sustainability. All determinants relate to capacity building at two levels: 1. Organizational (Internal). Internal organizational capacity is impacted by (a) internal stakeholder buy-in and engagement, (b) adequacy of personnel resources, particularly in terms of expertise, (c) the presence of ongoing evaluation activities to support adaptations, and (d) support from the funding agency. 2. Community (External). External community capacity is impacted by (a) external stakeholder buy-in and continued engagement beyond the initial award, and (b) the fit between the program offerings and community needs
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