Adapting Visual Question Answering Models for Enhancing Multimodal Community Q&A Platforms

Question categorization and expert retrieval methods have been crucial for information organization and accessibility in community question & answering (CQA) platforms. Research in this area, however, has dealt with only the text modality. With the increasing multimodal nature of web content, we focus on extending these methods for CQA questions accompanied by images. Specifically, we leverage the success of representation learning for text and images in the visual question answering (VQA) domain, and adapt the underlying concept and architecture for automated category classification and expert retrieval on image-based questions posted on Yahoo! Chiebukuro, the Japanese counterpart of Yahoo! Answers. To the best of our knowledge, this is the first work to tackle the multimodality challenge in CQA, and to adapt VQA models for tasks on a more ecologically valid source of visual questions. Our analysis of the differences between visual QA and community QA data drives our proposal of novel augmentations of an attention method tailored for CQA, and use of auxiliary tasks for learning better grounding features. Our final model markedly outperforms the text-only and VQA model baselines for both tasks of classification and expert retrieval on real-world multimodal CQA data.Comment: Submitted for review at CIKM 201

Neural Architecture for Question Answering Using a Knowledge Graph and Web Corpus

In Web search, entity-seeking queries often trigger a special Question Answering (QA) system. It may use a parser to interpret the question to a structured query, execute that on a knowledge graph (KG), and return direct entity responses. QA systems based on precise parsing tend to be brittle: minor syntax variations may dramatically change the response. Moreover, KG coverage is patchy. At the other extreme, a large corpus may provide broader coverage, but in an unstructured, unreliable form. We present AQQUCN, a QA system that gracefully combines KG and corpus evidence. AQQUCN accepts a broad spectrum of query syntax, between well-formed questions to short `telegraphic' keyword sequences. In the face of inherent query ambiguities, AQQUCN aggregates signals from KGs and large corpora to directly rank KG entities, rather than commit to one semantic interpretation of the query. AQQUCN models the ideal interpretation as an unobservable or latent variable. Interpretations and candidate entity responses are scored as pairs, by combining signals from multiple convolutional networks that operate collectively on the query, KG and corpus. On four public query workloads, amounting to over 8,000 queries with diverse query syntax, we see 5--16% absolute improvement in mean average precision (MAP), compared to the entity ranking performance of recent systems. Our system is also competitive at entity set retrieval, almost doubling F1 scores for challenging short queries.Comment: Accepted to Information Retrieval Journa

User Intent Prediction in Information-seeking Conversations

Conversational assistants are being progressively adopted by the general population. However, they are not capable of handling complicated information-seeking tasks that involve multiple turns of information exchange. Due to the limited communication bandwidth in conversational search, it is important for conversational assistants to accurately detect and predict user intent in information-seeking conversations. In this paper, we investigate two aspects of user intent prediction in an information-seeking setting. First, we extract features based on the content, structural, and sentiment characteristics of a given utterance, and use classic machine learning methods to perform user intent prediction. We then conduct an in-depth feature importance analysis to identify key features in this prediction task. We find that structural features contribute most to the prediction performance. Given this finding, we construct neural classifiers to incorporate context information and achieve better performance without feature engineering. Our findings can provide insights into the important factors and effective methods of user intent prediction in information-seeking conversations.Comment: Accepted to CHIIR 201