How Can Social Software Enhance Training Measures within Software Implementations in the Financial Sector?

This paper summarizes a doctoral thesis project which argues to adopt End-User Training (EUT) as an acceptance enhancing factor of a software deployment. The main research object of this project is to explore how social software can be used in combination with, or as a substitute to traditional and well-established training methods for EUT within a software implementation. The target group will be within the financial sector. The aim is thus to build a bridge between research on the acceptance of (organizational) software implementation, End-User Training and learning research from the perspective of information science. Even if the target group of this project is limited to the financial sector it should be possible to apply the presented design dimensions to other sectors