Tendências do BPM

Dissertação de mestrado integrado em Engenharia e Gestão de Sistemas de InformaçãoAtualmente, as organizações encontram-se inseridas em ambientes de mercado cada vez mais competitivos, deparando-se com várias dificuldades, em que face a estas, necessitam de encontrar soluções. Por essa razão, viram o BPM como uma solução para melhorar o seu negócio. Um dos objetivos do BPM é ter a capacidade de identificar, monitorar e otimizar processos de negócio cujo resultado final é um conjunto de atividades realizadas. Com base nesta monitorização e otimização, as organizações tornam-se capazes de identificar possíveis lacunas nos seus processos e com isto melhorá-los. Com isto, verificou-se a falta de informação existente cientificamente em relação à identificação de novas tendências para o BPM. Neste sentido, com este trabalho propomos realizar uma investigação seguindo a metodologia de pesquisa em Design Science Research, em que iniciamos uma pesquisa de levantamento de tendência seguindo a abordagem proposta por Webster e Watson (2002), com base em duas conferências internacionais em BPM de ranking elevado, em que se identificou os tópicos mais abordados como também problemas e soluções desde 2013 até 2015. Posteriormente, com informação recolhida ao longo de três anos, através da criação de um framework identificamos algumas tendências para o BPM, de forma a melhorá-lo. Para garantir a credibilidade dos resultados, através da criação de um inquérito por questionário realizou-se a avaliação dos resultados obtidos.Nowadays, the market gets more and more competitive, thus companies need to learn how to manage and find the right solutions for their business when facing challenges. For that reason, they saw BPM as a great tool to expand their business. One of the features of BPM is the capacity to identify, monetize and optimize processes within the business which ultimately allow for an aggregation of performed activities. Thanks to these features, the business have been capable of identifying possible gaps in their processes and how to improve them. With this, it was verified the lack of scientific information regarding the identification of new trends for BPM. Therefore, with this work we propose to conduct an investigation that follows the searching methodology in Design Science Research, where we initiate a search of lifting trends as proposed by Webster and Watson (2002). This is based on two international conferences on BPM, in which it identified the most discussed topics and also the problems and solutions since 2013 until 2015. After this investigation, with collected information over 3 years, through the creation of framework we identify some BPM trends. To approve this results, we created a survey that was held an evaluation of the final results

Influence of Psychological Distance on Process Modeling: A Gamification Approach

Nowadays, Business Process Management (BPM) has progressed significantly and established itself as an important management concept for enterprises. For creating efficient and effective business processes enterprises have given process models a high priority. A well-documented business process is intended not only to describe a procedure in detail, but serves as a foundation for further actions such as process automation, improving process performance, and the identification of potential consequences as well as the quickness to respond for changes. To this end, it is important to ensure that process models represent the corresponding real world business processes as accurately as possible. In turn, a not proper described business process may lead to ineffectiveness, costs, and even losses. Hence, a focus is set on the quality, granularity as well as structure of process models. By now, numerous guidelines exist for creating correct and sound process models in respect to their quality, granularity, and resulting structure. However, hardly research addresses cognitive aspects when creating process models. Thereby, cognitive aspects are of particular importance for creating and understanding process models. This thesis contributes insights from a controlled experiment investigating the influence of psychological distance on the process of process modeling. More precisely, the effects of social distance of a process designer to the modeled domain has on the creation of process models are evaluated. In this context, the recent and emerging trend of gamification is applied. Therefore, gamification in a 3D virtual world is used to enhance the effects of social distance and for a better reflection of a real world problem. The final results obtained from the experiment do not agree with the theory. In particular, significant differences between low and high social distance with respect to process model quality, granularity, and structure are observed but are contrary to the stated goal of the experiment. Hence, the findings underline the importance of understanding the effects of cognitive aspects on the process of process modeling. However, the results may provide valuable incitements for enterprises to compose adequate teams for creating or optimizing business process models

Gamification to Support the Run Time Planning Process in Adaptive Case Management

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