The Creation Of Tools And Models To Characterize And Quantify User-centered Design Considerations In Product And System Developm

Ease of use differentiates products in a highly competitive market place. It also brings an added value that culminates in a higher degree of customer satisfaction, repeated business, increased sales, and higher revenue. User-centered design is a strategic asset that companies can use to improve their customer relationships by learning more about their customers, and increase their sales. In today\u27s economy, the measurement of intangible assets such as user experience has become a major need for industries because of the relationship between user-centered design and organizational benefits such as customer loyalty. As companies realize that the inclusion of user-centered design concepts in product or system design are a key component of attracting and maintaining customers, as well as increasing revenue, the need for quantitative methods to describe these benefits has become more urgent. The goal of this research is to develop a methodology to characterize user-centered design features, customer benefits and organizational benefits resulting from developing products using user-centered design principles through the use of an integrated framework of critical factors. Therefore, this research focuses on the identification of the most significant variables required to assess and measure the degree of user-centered design (UCD) characteristics included in the various aspects of product development such as physical design features, cognitive design attributes, industrial design aspects and user experience design considerations. Also this research focuses on the development of assessment tools for developers to use when evaluating the incorporation of user-centered design features in the creation of products and systems. In addition, a mathematical model to quantify the inclusion of UCD factors considered in the design of a product and systems is presented in this research. The results obtained using the assessment tools and the mathematical model can be employed to assess the customer benefits and organizational benefits resulting from including user-centered design features in the creation of products and systems. Overall, organizational benefits such as customer loyalty, company image, and profitability are expected to be impacted by the company\u27s capability to meet or exceed stated design claims and performance consistency while maintaining aesthetic appeal, long product life, and product usefulness. The successful completion of this research has produced many beneficial research findings. For example, it has helped characterize and develop descriptors for estimating critical quantitative and qualitative components, sub-components, and factors influencing user-centered design that are related to customer and organizational benefits through the use of fuzzy set modeling. In addition, the development of specific tools, methods, and techniques for evaluating and quantifying UCD components resulted from this study

Knowledge Discovery Models for Product Design, Assembly Planning and Manufacturing System Synthesis

The variety of products has been growing over the last few decades so that the challenges for designers and manufacturers to enhance their design and manufacturing capabilities, responsively and cost-effectively are greater than ever. The main objective of this research is to help designers and manufacturers cope with the increasing variety management challenges by exploiting the data records of existing or old products, along with appropriate Knowledge Discovery (KD) models, in order to extract the embedded knowledge in such data and use it to speed-up the development of new products. Four product development activities have been successfully addressed in this research: product design, product family formation, assembly sequencing and manufacturing system synthesis. The models and methods developed in this dissertation present a package of knowledge-based solutions that can greatly support product designers and manufacturers at various stages of the product development and manufacturing planning stages. For design retrieval; using efficient tree reconciliation algorithms found in Biological Sciences, a novel Bill of Materials (BOM) trees matching method was developed to retrieve the closest old design and discover components and structure shared with new product design. As a further application to BOM matching, an enhanced BOM matching method was also developed and used for product family formation. A new approach was introduced for assembly sequencing, based on the notion of consensus trees used in evolutionary studies, to overcome the critical limitation of individual assembly sequence retrieval methods that are not able to capture the assembly sequence data for a given new combination of components that never existed before in the same product variant. For manufacturing system synthesis; a novel Integer Programming model was developed to extract association rules between the product design domain and manufacturing domain to be used for synthesizing a manufacturing/assembly system for new products. Examples of real products were used to demonstrate and validate the developed models and comparisons with related existing methods were carried out to demonstrate the advantages of the developed models. The outcomes of this research provide efficient, and easy to implement knowledge-based solutions for facilitating cost-effective and rapid product development activities