Adapting the SHEL model in investigating industrial maintenance

Purpose – The purpose of this paper is to identify and categorize problems in knowledge management of industrial maintenance, and support successful maintenance through adapting the SHEL model. The SHEL model has been used widely in airplane accident investigations and in aviation maintenance, but not in industrial maintenance. Design/methodology/approach – The data was collected by two separate surveys with open-ended questions from maintenance customers and service providers in Finland. The collected data was coded according to SHEL model -derived themes and analysed thematically with NVivo. Findings – The authors found that the adapted SHELO model works well in the industrial maintenance context. The results show that the most important knowledge management problems in the area are caused by interactions between Liveware and Software (information unavailability), Liveware and Liveware (information sharing), Liveware and Organisation (communication), and Software and Software (information integrity). Research limitations/implications – The data was collected only from Finnish companies and from the perspective of knowledge management. In practice there are also other kinds of issues in industrial maintenance. This can be a topic for future research. Practical implications – The paper presents a new systematic method to analyse and sort knowledge management problems in industrial maintenance. Both maintenance service customers and suppliers can improve their maintenance processes by using the dimensions of the SHELO model. Originality/value – The SHEL model has not been used in industrial maintenance before. In addition, the new SHELO model takes also interactions without direct human influence into account. Previous research has listed conditions for successful maintenance extensively, but this kind of prioritization tools are needed to support decision making in practice

Discussing the use of complexity theory in engineering management: Implications for sustainability

What is the state-of-the-art literature regarding the adoption of the complexity theory (CT) in engineering management (EM)? What implications can be derived for future research and practices concerning sustainability issues? In this conceptual article, we critically discuss the current status of complexity research in EM. In this regard, we use IEEE Transactions on Engineering Management, because it is currently considered the leading journal in EM, and is as a reliable, heuristic proxy. From this journal, we analyze 38 representative publications on the topic published since 2000, and extrapolated through a rigorous keyword-based article search. In particular, we show that: (1) the adoption of CT has been associated with a wide range of key themes in EM, such as new product development, supply chain, and project management. (2) The adoption of CT has been witnessed in an increasing amount of publications, with a focus on conceptual modeling based on fuzzy logics, stochastic, or agent-based modeling prevailing. (3) Many key features of CT seem to be quite clearly observable in our dataset, with modeling and optimizing decision making, under uncertainty, as the dominant theme. However, only a limited number of studies appear to formally adhere to CT, to explain the dierent EM issues investigated. Thus, we derive various implications for EM research (concerning the research in and practice on sustainability issues)

Adapting the SHEL model in investigating industrial maintenance

Purpose – The purpose of this paper is to identify and categorise problems in knowledge management of industrial maintenance, and support successful maintenance through adapting the SHEL model. The SHEL model has been used widely in airplane accident investigations and in aviation maintenance, but not in industrial maintenance. Design/methodology/approach – The data were collected by two separate surveys with open-ended questions from maintenance customers and service providers in Finland. The collected data were coded according to SHEL model -derived themes and analysed thematically with NVivo. Findings – The authors found that the adapted SHELO model works well in the industrial maintenance context. The results show that the most important knowledge management problems in the area are caused by interactions between Liveware and Software (information unavailability), Liveware and Liveware (information sharing), Liveware and Organisation (communication) and Software and Software (information integrity). Research limitations/implications – The data were collected only from Finnish companies and from the perspective of knowledge management. In practice there are also other kinds of issues in industrial maintenance. This can be a topic for future research. Practical implications – The paper presents a new systematic method to analyse and sort knowledge management problems in industrial maintenance. Both maintenance service customers and suppliers can improve their maintenance processes by using the dimensions of the SHELO model. Originality/value – The SHEL model has not been used in industrial maintenance before. In addition, the new SHELO model takes also interactions without direct human influence into account. Previous research has listed conditions for successful maintenance extensively, but this kind of prioritisation tools are needed to support decision making in practice. </jats:sec

Understanding complexity of ERP implementations::Exploration of three complexity research approaches,

Implementing enterprise resource planning (ERP) systems (in this thesis referred to as ERP implementation) is considered to be a complex matter. ERP implementation is considered complex because, in most cases, it affects many parts of an organisation. Also, the costs of software, hardware, maintenance and particularly the implementation process itself are high and risky for an organisation. Therefore, research in ERP implementation is focused on providing practice with useful insights and tools for better cost and risk handling. ERP implementations are executed for over 20 years. Unfortunately, neither science nor practice has produced sufficient tools, guidelines and methods for proper management and control of ERP implementations. After 20 years, research and practice still consider ERP implementation a complex matter. Through our research, we intend to approach this complexity of ERP implementation from a new perspective. A perspective which takes the mere construct ‘complexity’ as a starting point. We studied ERP implementation complexity as a construct in the context of complexity research and asked ourselves how the complexity of ERP implementations can best be explored

Driving Sustainability through Engineering Management and Systems Engineering

Despite the ongoing impact of the COVID-19 pandemic, the challenge of realizing sustainability across the triple bottom line of social, environmental, and economic development remains an urgent priority. If anything, it is now imperative that we work towards achieving the United Nations Sustainable Development Goals (SDGs). However, the global challenges are significant. Many of the societal challenges represent complex problems that require multifaceted solutions drawing on multidisciplinary approaches. Engineering management involves the management of people and projects related to technological or engineering systems—this includes project management, engineering economy, and technology management, as well as the management and leadership of teams. Systems engineering involves the design, integration, and management of complex systems over the full life cycle—this includes requirements capture, integrated system design, as well as modelling and simulation. In addition to the theoretical underpinnings of both disciplines, they also provide a range of tools and techniques that can be used to address technological and organisational complexity. The disciplines of engineering management and systems engineering are therefore ideally suited to help tackle both the challenges and opportunities associated with realising a sustainable future for all. This book provides new insights on how engineering management and systems engineering can be utilised as part of the journey towards sustainability. The book includes discussion of a broad range of different approaches to investigate sustainability through utilising quantitative, qualitative and conceptual methodologies. The book will be of interest to researchers and students focused on the field of sustainability as well as practitioners concerned with devising strategies for sustainable development

Driving Sustainability through Engineering Management and Systems Engineering

Despite the ongoing impact of the COVID-19 pandemic, the challenge of realizing sustainability across the triple bottom line of social, environmental, and economic development remains an urgent priority. If anything, it is now imperative that we work towards achieving the United Nations Sustainable Development Goals (SDGs). However, the global challenges are significant. Many of the societal challenges represent complex problems that require multifaceted solutions drawing on multidisciplinary approaches.Engineering management involves the management of people and projects related to technological or engineering systems—this includes project management, engineering economy and technology management, as well as the management and leadership of teams. Systems engineering involves the design, integration and management of complex systems over the full life cycle—this includes requirements capture and integrated system design, as well as modelling and simulation. In addition to the theoretical underpinnings of both disciplines, they also provide a range of tools and techniques that can be used to address technological and organisational complexity. The disciplines of engineering management and systems engineering are therefore ideally suited to help tackle both the challenges and the opportunities associated with realising a sustainable future for all.This book provides new insights on how engineering management and systems engineering can be utilised as part of the journey towards sustainability. The book includes a discussion of a broad range of different approaches to investigate sustainability through utilising quantitative, qualitative and conceptual methodologies. The book will be of interest to researchers and students focused on the field of sustainability as well as practitioners concerned with devising strategies for sustainable development