Fostering Business Model Extensions for ICT-Enabled Human-Centered Service Systems

When improving human-centered service systems (HCSSs) with information and communications technology (ICT), financial aspects are important but challenging for companies with established business models (BMs). The use of ICT and changes in value creation reflect business needs, but commercial success requires modifications and extensions of the BMs. However, prevailing approaches do not take account of these requirements. In this paper, we present a BM design process that fosters the extension of BMs for ICT-enabled HCSSs to support service innovations. Using an action research project in the field of volunteering, we iterated and revised the BM design process in a project collaboration with three end-user companies having similar objectives. The process guides those responsible for service innovation in structuring, analyzing, and the decision-making of alternative BM extensions. Thus, the presented approach contributes to ICT-related service innovation projects by describing systematic and repeatable activities that are the first step for commercial success

TOWARDS AN INTEGRATED EVALUATION OF HUMANCENTERED SERVICE SYSTEMS AND CORRESPONDING BUSINESS MODELS: A SYSTEMS THEORY PERSPECTIVE

The design of services and their corresponding business models (BMs) aims at a value creation for customers and service providers. Thus, the outcome is interrelated. However, both – the design service systems and BMs – are evaluated separately because they do not have a common theoretical foundation. Therefore, this design science research aims at the development of an evaluation scheme for the design of services and BMs. Building on a general systems theory, we conceptualize human-centered service systems (HCSSs) and their corresponding BMs as a coherent system. This conceptualization gives the possibility to provide concrete analytical levels that allow an integrated evaluation of this system. We apply this evaluation scheme in a care service context and show that the integrated evaluation allows a more concrete assessment of the combined design of HCSS and the corresponding BMs. With this evaluation scheme, we offer an operationalization of a summative evaluation for the design of HCSSs and BMs as an artifact. Also, this provides a new perspective on theory-rooted knowledge for designing and evaluating service systems. For practitioners, the evaluation results allow the coordination of the value proposition in the service systems and BMs

"Digital Transitions: The POLIS Theory and The NIEs"

In the fast developing digital technological revolution even the newly industrialized economies (the NIEs) have found it hard to catch up and maintain the pace required for not falling behind. The developing economies are clearly at a great disadvantage in such a fast paced technological race. Thus there is a digital divide that is growing and through a cumulative causation the gap will widen further unless coordinated action is taken. This paper discusses some of the most important economic issues conceptually and offers some modest policy advice. The basic problem of adoption of a new technology system such as the ICT( information and communications technologies) is explored via the theory of a positive feedback loop innovation system (POLIS) in a nonlinear, path-dependent world where institutional structure and its evolution matter crucially. By investing strategically in physical, intellectual and other forms of human and organizational capital as well as building new institutions of cooperation the NIEs may be able to forge a path not only in the ICT sectors, but also create innovation systems of their own that can be extended to region-wide systems. Under the emerging globally competitive market environment this will be the best way to compete dynamically. However, creating comparative advantage in this way requires capabilities that many NIES in Asia will need to promote. Creative policy interventions with a mix of market promotion, good governance, relative openness, and promotion of sustainable development in an equitable manner are necessary if the NIEs are not to be left far behind. The theoretical approach developed here also allows to evaluate the state of the economy and society ethically by extending and incorporating Amartya Sen's capabilities approach within the POLIS.

ICT-Enabled Service Innovation in Human-Centered Service Systems: A Systematic Literature Review

In numerous studies, information and communications technology (ICT) has been shown to be an enabler of service innovations in human-centered service systems (HCSSs). The resulting findings, however, have not been presented in a systematic way. Therefore, we present an integrated and representative overview of the literature on ICT-enabled service innovation in HCSSs. To show the existing findings, we reviewed papers from top journals in the fields of management science, information systems, service research, and innovation management. By using a systematic literature review, we identified 37 relevant papers. We systematically assessed the papers based on an analytical framework that consists of a four-phase management process and the components of service systems. We showed that the research background and the research methods used in the papers are very diverse, representing a large research field with a varying degree of knowledge. Based on our findings, we derived a specific agenda for future research

How to Empower Users for Co-Creation - Conceptualizing an Engagement Platform for Benefits Realization

Organizations invest huge portions of their budget in IT with the goal to realize benefits as improving work practice and establishing new processes. To achieve this goal, users are engaged throughout projects by various methods and approaches. Nevertheless, after the completion of a project, users lack power and opportunities to further realize benefits and thus assuring the overall success of a project. To close this gap, we present the concept of an engagement platform that empowers users collectively to induce change initiatives that enhances the realization of benefits in the post-project phase. By doing so, benefits management practices undergo a paradigm shift from recent top-down management towards bottom-up realization of benefits. This change in perspective also incorporates a service systems perspective as it focusses on the dynamic configuration of actors and resources to enable value creation in a complex context

Awakening The Potential of Positive Computing: A Transversal, Heliotropic Design Paradigm for Human Flourishing

Positive Computing literature does not consider the complex implications stemming from the evidence of computing technologies’ harmful effects. Moreover, present approaches to integrating well-being science into the design of interactive systems are built on deficit-oriented models. In response, a transversal, social constructionist paradigm of Positive Computing sensitive to the social complex and views technology as a part ofcivilization as a living, human construction is explored as a means of advancing the Positive Computing domain. The work argues the well-being of civilization needs to be routinely re-secured through the development of a metacognitive, affirmative competency that recognizessocial systems as capable of creating their own realities. To effectuate the change, adoption of an integral awareness of the socio-technical complex and a new, positively oriented model of design for interactive computing technologies are proposed

Status, Achievements and Challenges

학위논문 (석사) -- 서울대학교 대학원 : 행정대학원 글로벌행정전공, 2020. 8. 박정훈.This Study has focused on the status, achievements and challenges for e-government transformation in Ugandas Public Sector. The study began by examining the status, achievements and challenges of e-government as a potential driver of government transformation. An expert survey result has been applied to analyze and evaluate the current challenges critical to the initiation, development and implementation of e-government in Ugandas Public Sector. Data was collected from Uganda using a focus group discussion and field observations. In this research I discuss the factors of technology like institutional docility and social e-transformation so as to find out whether they positively or negatively affect e-government transformation in Uganda. The overall purpose of this study is therefore to find out how e-government has transformed Ugandas Public Sector; its status, achievements and challenges.본 연구는 우간다 공공부문의 전자정부 전환과 관련한 진행상황, 성과 및 과제에 초점을 맞추고 있다. 본 연구는 전자정부 전환의 잠재적 동인으로서 전자정부의 상황, 성과, 과제에 대해 검토하면서 시작되었다. 우간다 전자정부의 개시, 개발, 집행에 있어서 중요한 당면과제를 분석하고 평가하기 위해 전문가 설문 결과가 활용되었다. 관심 집단 토론과 현장 관찰을 사용하여 데이터를 수집했다. 본 연구는 우간다의 전자정부 전환에 있어서 기술 요인들이 긍정적 또는 부정적인 영향을 미치는지를 확인하기 위해 제도와 사회적 E-전환과 같은 요인들에 대해 논한다. 따라서 본 연구의 목적은 전자 정부가 우간다의 공공 부문을 어떻게 변화시켰는지 알아내는 것이다.Chapter One: Introduction 1 1.1 Introduction 1 1.2 Background 3 1.3 Problem Statement 6 1.4 Rationale 6 1.5 Research Question 7 1.6 Research Objectives 8 1.7 Scope and nature of research 9 1.8 Situational Analysis 9 Chapter Two: Literature Review 11 2.1 Public Service 11 2.2 E-government 11 2.3 E-government benefits 18 2.4 Past Research on E-government Adoption and Acceptance in Public Service 23 2.5 The Current Status of E-government 26 2.5.1 Research Framework of E-government Adoption and Acceptance 26 Chapter Three: Research Methodology 31 3.1 Introduction 31 3.2 Research Design and Purpose 31 3.3 Methodology 32 3.3.1 Data Collection 33 3.3.1.1 Primary Data 30 3.3.1.1.1 Interviews and Questionnaires 34 3.3.1.1.2 Secondary Analysis 34 3.3.2 Method of Data Analysis 35 3.4 Reliability and Validity of the Study 35 3.4.1 Ethical Considerations 36 3.5 Summary 36 Chapter Four: Findings and Limitations of the study 37 4.1 Findings 37 4.1.1 E-government Implementation by Specific Government Entities 38 4.2 E-government Implementation Hindrances 46 4.2.1The Current E-government Objectives 48 4.3 Ugandas E-government Initiative 49 4.4 E-government Challenges in Ugandas Public Sector 50 4.4.1 Limitations of the study 54 CHAPTER FIVE: Conclusion and Recommendations 57 5.1 Conclusion 57 5.2 Recommendations 61 References 64 APPENDIX 1: Interview Guide 68 Questions 68 APPENDIX 2: Participant Interview Consent Form 69 APPENDIX 3: Questionnaires 71 Abstract in Korean 79Maste

NMC Horizon Report: 2017 Higher Education Edition

The NMC Horizon Report > 2017 Higher Education Edition is a collaborative effort between the NMC and the EDUCAUSE Learning Initiative (ELI). This 14th edition describes annual findings from the NMC Horizon Project, an ongoing research project designed to identify and describe emerging technologies likely to have an impact on learning, teaching, and creative inquiry in education. Six key trends, six significant challenges, and six important developments in educational technology are placed directly in the context of their likely impact on the core missions of universities and colleges. The three key sections of this report constitute a reference and straightforward technology-planning guide for educators, higher education leaders, administrators, policymakers, and technologists. It is our hope that this research will help to inform the choices that institutions are making about technology to improve, support, or extend teaching, learning, and creative inquiry in higher education across the globe. All of the topics were selected by an expert panel that represented a range of backgrounds and perspectives

Implementing intelligent pedagogical agents in virtual worlds: Tutoring natural science experiments in OpenWonderland

Intelligent Pedagogical Agents (IPAs) can be thought of as embodied intelligent agents that are designed for pedagogical purposes to support learning. They can be designed in particular for virtual worlds. Virtual worlds are becoming an interesting medium for engineering education for the properties of visual collaboration abilities providing authentic learning experiences and for the opportunity of providing active learning. However, virtual worlds need more educational support to be more inhabited with increased learning services. Incorporating intelligent pedagogical agents into virtual worlds adds such learning support by adding intelligence, improving believability, and the opportunity to increase communication with an artificial educator. However the implementation of intelligent pedagogical agents and adopting them in a virtual world require several efforts with different aspects of implementation. This paper reports our first prototype implementation of an IPA interacting with a learner and a learning object in natural science experiment in a virtual world while providing supporting multi-modal communication abilities. The IPA has features of text chat based on the Artificial Intelligence Markup Language (AIML), a text-to-speech synthesis function, and non-verbal communication abilities through gesture animation. The implementation is presented through explained scenarios of the IPA tutoring an experiment or monitoring a learner avatar interaction with a learning object in a Virtual World. The IPA & the learning scenarios are implemented in the open source of Open Wonderland