GAMETH A Process Modeling Approach to Identify and Locate Crucial Knowledge.

In a knowledge management initiative, one of the main issues is to identify and locate which knowledge to capitalize on. To deal with this issue, a General Analysis Methodology so called GAMETH® has been developed. In this article, we describe the postulates, the guiding principles, and the main phases, which constitute the basis of GAMETH® Framework. Notably, we emphasize the process modeling approach that is inherent to the second phase of the methodology. This process modeling approach supports the effective capability to locate and identify “crucial knowledge”. Furthermore, we present lessons learned from two case studies.Process modeling; Knowledge Management (KM); GAMETH; Identifying and Locating Company’s Crucial Knowledge; Crucial knowledge;

A formal model of trust lifecycle management

The rapid development of collaborative environments over the internet has highlighted new concerns over security and trust in such global computing systems. The global computing infrastructure poses an issue of uncertainty about the potential collaborators. Reaching a trusting decision in such environments encompasses both risk and trust assessments. While much work has been done in terms of modelling trust, the investigation of the management of trust lifecycle issues with consideration of both trust and risk is less examined. Our previous work addressed the dynamic aspects of trust lifecycle with a consideration of trust formation, exploitation, and evolution. In this paper we provide an approach for formalizing these aspects. As part of the formalization of the trust lifecycle,we introduce a notion of attraction to model the effect of new pieces of evidence on our opinion. The formalization described in this paper constitutes the basis of ongoing work to investigate the properties of the model

Applying tropos to socio-technical system design and runtime configuration

Recent trends in Software Engineering have introduced the importance of reconsidering the traditional idea of software design as a socio-tecnical problem, where human agents are integral part of the system along with hardware and software components. Design and runtime support for Socio-Technical Systems (STSs) requires appropriate modeling techniques and non-traditional infrastructures. Agent-oriented software methodologies are natural solutions to the development of STSs, both humans and technical components are conceptualized and analyzed as part of the same system. In this paper, we illustrate a number of Tropos features that we believe fundamental to support the development and runtime reconfiguration of STSs. Particularly, we focus on two critical design issues: risk analysis and location variability. We show how they are integrated and used into a planning-based approach to support the designer in evaluating and choosing the best design alternative. Finally, we present a generic framework to develop self-reconfigurable STSs

Critical review of multi-criteria decision aid methods in conceptual design phases: application to the development of a solar collector structure

At each stage of the product development process, the designers are facing an important task which consists of decision making. Two cases are observed: the problem of concept selection in conceptual design phases and, the problem of pre-dimensioning once concept choices are made. Making decisions in conceptual design phases on a sound basis is one of the most difficult challenges in engineering design, especially when innovative concepts are introduced. On the one hand, designers deal with imprecise data about design alternatives. On the other hand, design objectives and requirements are usually not clear in these phases. The greatest opportunities to reduce product life cycle costs usually occur during the first conceptual design phases. The need for reliable multi-criteria decision aid (MCDA) methods is thus greatest at early conceptual design phases. Various MCDA methods are proposed in the literature. The main criticism of these methods is that they usually yield different results for the same problem [22,23,25]. In this work, an analysis of six MCDA methods (weighed sum, weighted product, Kim & Lin, compromise programming, TOPSIS, and ELECTRE I) was conducted. Our analysis was performed via an industrial case of solar collector structure development. The objective is to define the most appropriate MCDA methods in term of three criteria: (i) the consistency of the results, (ii) the ease of understanding and, (iii) the adaptation of the decision type. The results show that TOPSIS is the most consistent MCDA method in our case

Agile, Web Engineering and Capability Maturity ModelI ntegration : A systematic literature review

Context Agile approaches are an alternative for organizations developing software, particularly for those who develop Web applications. Besides, CMMI (Capability Maturity Model Integration) models are well-established approaches focused on assessing the maturity of an organization that develops software. Web Engineering is the field of Software Engineering responsible for analyzing and studying the specific characteristics of the Web. The suitability of an Agile approach to help organizations reach a certain CMMI maturity level in Web environments will be very interesting, as they will be able to keep the ability to quickly react and adapt to changes as long as their development processes get mature. Objective This paper responds to whether it is feasible or not, for an organization developing Web systems, to achieve a certain maturity level of the CMMI-DEV model using Agile methods. Method The proposal is analyzed by means of a systematic literature review of the relevant approaches in the field, defining a characterization schema in order to compare them to introduce the current state-of-the-art. Results The results achieved after the systematic literature review are presented, analyzed and compared against the defined schema, extracting relevant conclusions for the different dimensions of the problem: compatibility, compliance, experience, maturity and Web. Conclusion It is concluded that although the definition of an Agile approach to meet the different CMMI maturity levels goals could be possible for an organization developing Web systems, there is still a lack of detailed studies and analysis on the field

Creating Common Ground: Formalizing and Designing Employee-driven Innovation Processes with Decision Points

Striving for innovation and advancement, a phenomenon can be observed wherein organizations are progressively incorporating their \u27ordinary\u27 employees into the innovation process, capitalizing on their creativity, expertise, and knowledge to foster novel ideas. Such integration mandates formalized yet flexible processes to offer a common ground for both employees as idea contributors and managers as decision-makers, enabling control and governance. Despite this, a conspicuous knowledge gap exists within the realm of employee-driven innovation (EDI) concerning the design of EDI processes. In this paper, we present the outcomes of an action design research project conducted with a medium-sized organization, focusing on formalizing and designing an EDI process with decision points through three iterative cycles. This research contributes fourteen meta-requirements and eleven design principles for EDI process design, thereby expanding the theoretical (prescriptive) knowledge base. Additionally, the results offer practical implications, enabling organizations to adopt the EDI process accordingly

A Maturity Model of IT Service Delivery

This paper presents a maturity model of IT service delivery that consists of maturity statements grouped on five maturity levels. The model is founded on maturity model properties and IT Capability Maturity Model (IT Service CMM). It was motivated by the interest and limitation of Nicaraguan Internet Service Providers in formalizing and assessing specific IT service elements. The model was applied to traceable information of the current status of IT service delivery in a Nicaraguan Internet Service Provider