Fine dining restaurant framework development and survey

The goal of restaurant owners is to maximise their incomes through satisfying the whole needs and experiences of their diners. This is usually done through a modern point of sales (POS) system. However, with the large number of POS on the market with abundant array of features, very few research has been done on the usability and effectiveness of these systems and their features. Our research investigates POS systems reviews each of their features and then aims to find similarities that have the most impact, and are essential to the day to day processes of existing fine dining restaurants using these POS systems. This paper aims to determine which features of POS systems are most crucial for the decision making in specific restaurant situations