FINDING AND VALIDATING EXPERTISE

Being able to make timely contact with an expert who is willing and able to answer the problem at hand is important. However finding such an expert using the systems found in many organisations can be difficult because experts are too busy to ensure information is complete and up to date. We have designed, implemented and evaluated a prototype Expert Recommender Systems based on an investigation of the requirements for such a system in two knowledge intensive organizations together with review of the literature and comparison with existing systems. We designed a triangulated approach which combines automated expert profile creation and maintenance, validation by the expert, and feedback on the expert and the system by the searching party. In this paper we present results from a usability study we conducted of the prototype system with a particular focus on the searching algorithm we designed

Remanufacturing: a key strategy for sustainable development

Remanufacturing is a process of bringing used products to "like-new" functional state with warranty to match. It recovers a substantial proportion of the resource incorporated in a used product in its first manufacture, at low additional cost, thus reducing the price of the resulting product. The key remanufacturing problem is the ambiguity in its definition leading to paucity of knowledge and research in the process. Also, few remanufacturing tools and techniques have been developed to improve its efficiency and effectiveness. This paper addresses these issues by describing the findings of in-depth UK case studies, including, a robust remanufacturing definition and an analytic model of the generic remanufacturing business process for improving remanufacturing knowledge and expertise

Expert Finding by Capturing Organisational Knowledge from Legacy Documents

Organisations capitalise on their best knowledge through the improvement of shared expertise which leads to a higher level of productivity and competency. The recognition of the need to foster the sharing of expertise has led to the development of expert finder systems that hold pointers to experts who posses specific knowledge in organisations. This paper discusses an approach to locating an expert through the application of information retrieval and analysis processes to an organization’s existing information resources, with specific reference to the engineering design domain. The approach taken was realised through an expert finder system framework. It enables the relationships of heterogeneous information sources with experts to be factored in modelling individuals’ expertise. These valuable relationships are typically ignored by existing expert finder systems, which only focus on how documents relate to their content. The developed framework also provides an architecture that can be easily adapted to different organisational environments. In addition, it also allows users to access the expertise recognition logic, giving them greater trust in the systems implemented using this framework. The framework were applied to real world application and evaluated within a major engineering company

Evidence-Based Professional Development of Science Teachers in Two Countries

The focus of this collaborative research project of King?s College London, and the Weizmann Institute, Israel. project is on investigating the ways in which teachers can demonstrate accomplished teaching in a specific domain of science and on the teacher learning that is generated through continuing professional development programs (CPD) that lead towards such practice. The interest lies in what processes and inputs are required to help secondary school science teachers develop expertise in a specific aspect of science teaching. `It focuses on the design of the CPD programmes and examines the importance of an evidence-based approach through portfolioconstruction in which professional dialogue pathes the way for teacher learning. The set of papers highlight the need to set professional challenge while tailoring CPD to teachers? needs to create the environment in which teachers can advance and transform their practice. The cross-culture perspective added to the richness of the development and enabled the researchers to examine which aspects were fundamental to the design by considering similarities and differences between the domains

Teachers\u27 Perceptions and Experiences Consulting with School Counselors: A Qualitative Study

School counselor–teacher consultation is an efficient strategy for school counselors to indirectly serve students on their caseload. Teachers\u27 perceptions are crucial in examining this consultation process. This qualitative study examined elementary school teachers\u27 perceptions and experiences of school counselor–teacher consultation. The researchers identified three themes: (a) school counselors prioritizing relationships, (b) school counselors taking initiative, and (c) school counselors\u27 specialization. The researchers discuss implications for school counseling practice, including strategies for facilitating consultation with teachers

Monitoring and Assessing the Use of External Quality Review Organizations to Improve Services for Young Children: A Toolkit for State Medicaid Agencies

Assesses the extent to which states use external quality review organizations in studying the quality of preventive and developmental services for young children enrolled in Medicaid, and provides guidance on determining their scope of work

Using the ISO/IEC 9126 product quality model to classify defects : a Controlled Experiment

Background: Existing software defect classification schemes support multiple tasks, such as root cause analysis and process improvement guidance. However, existing schemes do not assist in assigning defects to a broad range of high level software goals, such as software quality characteristics like functionality, maintainability, and usability. Aim: We investigate whether a classification based on the ISO/IEC 9126 software product quality model is reliable and useful to link defects to quality aspects impacted. Method: Six different subjects, divided in two groups with respect to their expertise, classified 78 defects from an industrial web application using the ISO/IEC 9126 quality main characteristics and sub-characteristics, and a set of proposed extended guidelines. Results: The ISO/IEC 9126 model is reasonably reliable when used to classify defects, even using incomplete defect reports. Reliability and variability is better for the six high level main characteristics of the model than for the 22 sub- characteristics. Conclusions: The ISO/IEC 9126 software quality model provides a solid foundation for defect classification. We also recommend, based on the follow up qualitative analysis performed, to use more complete defect reports and tailor the quality model to the context of us