Investigating the factors affecting the net benefits and change in user behaviour in technology push scenarios in Smart cities

Purpose – The aim of this study is to investigate the factors affecting the net benefits and change in user behaviour in a technology push scenario in Smart Cities. Design/methodology/approach –The research was conducted using a quantitative approach. Hence, quantitative data was obtained by devising and distributing a questionnaire adapted from the literature to serve the purpose of this research. Data was analysed by using SmartPLS software, since this tool allowed for the creation of a Structural Equation Modelling (SEM). Contributions –The research is expected to help foster an understanding of the factors affecting citizens’ satisfaction with technology-supporting smart cities. The focus of this research was on the scenario where technology was introduced by the government to support the development of smart cities, and where citizens ‘do not have a choice’ and are ‘pushed’ to use them. The research contributes a model for assessing the role of satisfaction in enhancing the net benefits of smart city technologies on the lives of citizens, as well as the change in individuals’ behaviour towards smart city technologies when they are ‘pushed’ for use. The findings provided insights to enable policy makers to implement smart cities in developing countries while ensuring the satisfaction of the users. Originality/value – The originality of this research is centred around determining how satisfied citizens are with smart cities and the net benefit of smart cities within a developing country (Kuwait) context. The research is also unique in that it examines the role of citizens’ satisfaction in changing their behaviour towards ‘push’ technology within smart cities. Theoretical Contributions – This study examined the factors that led to acceptance of smart cities in Kuwait. Hence, this study used the theories related to user acceptance of technology and added to its trust in provider. Previous studies have examined trust as a broad concept. Moreover, this study incorporated the push theory and also examined the change in user behavior, which was not examined in earlier studies

Factors Influencing Trust in Smart City Services

Part 5: Smart CitiesInternational audienceThe introduction of Smart City technologies is aimed at creating various types of public values, including operational, political and social values. One of the basic values created by the Smart City is the increase in trust by its stakeholders. Trust is often considered as one of the most important factors contributing to the success of Smart Cities. The level of trust affects the interactions between actors, which is the basis for the successful development of a Smart City. Interaction is needed the generation of the required public values. Therefore, it is important to know the sources of trust and the degree of their presence in the city turned into a smart one. This paper describes one of the recent studies of trust factors done within the framework of the “Smart St. Petersburg” development project. The findings show that the willingness to participate in the Smart City’s strategy development discussion and its development plans co-creation highly depends on the willingness to trust municipal authorities and the familiarity with the Smart City’s solutions from around the world