Extending Business Process Models with Appreciation

We use homeostasis, the maintenance of steady states in an organism, to explain some of the decisions made by participants in a business process. We use Vickers’ Appreciative System to model the homeostatic states with Harel’s statecharts. We take the example of a doctoral student recruitment process formally defined between a faculty member, a graduate student candidate and a doctoral school. We analyze some gaps in the process caused by a misfit between norms of the process participants. We present a rationale for the anticipation and resolution of these misfits. We extend the traditional operational model with an appreciative model. This model represents the appreciative systems of process participants. Understanding these appreciative systems is necessary to make explicit the misfit between the model and the observed reality. The operational model represents the “technical” perspective on the business process, the one that can be automated. The appreciative model represents the “social” perspective, the one that explains the participants’ behavior as a result of their individual and collective norms. By combining these two perspectives, we can appreciate the richness of the development of socio-technical systems

Model Transformasi Perpustakaan Cerdas Dalam Meningkatkan Proses Bisnis

The library is an activity of borrowing books, magazines, novels, comics, and so on. Libraries are owned by various educational units, both schools, higher education, a government. Many libraries still apply convetional business processes. Library developments that are often found. Today are in the form of digital library which are services in the field of IT &IS. So, this form a transformation model in the library, especially in bussines processes, this smart library reflectsor adopts an e- commerce where the process of borrowing & returning book is done digitally, even boo borrowed are digitalbooks that can’t be copied & downloaded by member, in this case the borrower. In this research, it has been succesfuly carried out where. The look transaction process is carried out by merchant payment tools. So, it has been projected & screened. For profit & loss in running a smart library business in a mathematic equation. So, the smart library transformation model in business processes can be accept in societyKeyword : smart library, model, businesss proces

Extending Business Process Models with Appreciation

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