Detecting and Classifying Malevolent Dialogue Responses: Taxonomy, Data and Methodology

Conversational interfaces are increasingly popular as a way of connecting people to information. Corpus-based conversational interfaces are able to generate more diverse and natural responses than template-based or retrieval-based agents. With their increased generative capacity of corpusbased conversational agents comes the need to classify and filter out malevolent responses that are inappropriate in terms of content and dialogue acts. Previous studies on the topic of recognizing and classifying inappropriate content are mostly focused on a certain category of malevolence or on single sentences instead of an entire dialogue. In this paper, we define the task of Malevolent Dialogue Response Detection and Classification (MDRDC). We make three contributions to advance research on this task. First, we present a Hierarchical Malevolent Dialogue Taxonomy (HMDT). Second, we create a labelled multi-turn dialogue dataset and formulate the MDRDC task as a hierarchical classification task over this taxonomy. Third, we apply stateof-the-art text classification methods to the MDRDC task and report on extensive experiments aimed at assessing the performance of these approaches.Comment: under review at JASIS

Sarcasm Detection in a Disaster Context

During natural disasters, people often use social media platforms such as Twitter to ask for help, to provide information about the disaster situation, or to express contempt about the unfolding event or public policies and guidelines. This contempt is in some cases expressed as sarcasm or irony. Understanding this form of speech in a disaster-centric context is essential to improving natural language understanding of disaster-related tweets. In this paper, we introduce HurricaneSARC, a dataset of 15,000 tweets annotated for intended sarcasm, and provide a comprehensive investigation of sarcasm detection using pre-trained language models. Our best model is able to obtain as much as 0.70 F1 on our dataset. We also demonstrate that the performance on HurricaneSARC can be improved by leveraging intermediate task transfer learning. We release our data and code at https://github.com/tsosea2/HurricaneSarc

Collective moderation of hate, toxicity, and extremity in online discussions

How can citizens moderate hate, toxicity, and extremism in online discourse? We analyze a large corpus of more than 130,000 discussions on German Twitter over the turbulent four years marked by the migrant crisis and political upheavals. With a help of human annotators, language models, machine learning classifiers, and longitudinal statistical analyses, we discern the dynamics of different dimensions of discourse. We find that expressing simple opinions, not necessarily supported by facts but also without insults, relates to the least hate, toxicity, and extremity of speech and speakers in subsequent discussions. Sarcasm also helps in achieving those outcomes, in particular in the presence of organized extreme groups. More constructive comments such as providing facts or exposing contradictions can backfire and attract more extremity. Mentioning either outgroups or ingroups is typically related to a deterioration of discourse in the long run. A pronounced emotional tone, either negative such as anger or fear, or positive such as enthusiasm and pride, also leads to worse outcomes. Going beyond one-shot analyses on smaller samples of discourse, our findings have implications for the successful management of online commons through collective civic moderation

Mapping (Dis-)Information Flow about the MH17 Plane Crash

Digital media enables not only fast sharing of information, but also disinformation. One prominent case of an event leading to circulation of disinformation on social media is the MH17 plane crash. Studies analysing the spread of information about this event on Twitter have focused on small, manually annotated datasets, or used proxys for data annotation. In this work, we examine to what extent text classifiers can be used to label data for subsequent content analysis, in particular we focus on predicting pro-Russian and pro-Ukrainian Twitter content related to the MH17 plane crash. Even though we find that a neural classifier improves over a hashtag based baseline, labeling pro-Russian and pro-Ukrainian content with high precision remains a challenging problem. We provide an error analysis underlining the difficulty of the task and identify factors that might help improve classification in future work. Finally, we show how the classifier can facilitate the annotation task for human annotators

ClimateNLP: Analyzing Public Sentiment Towards Climate Change Using Natural Language Processing

Climate change's impact on human health poses unprecedented and diverse challenges. Unless proactive measures based on solid evidence are implemented, these threats will likely escalate and continue to endanger human well-being. The escalating advancements in information and communication technologies have facilitated the widespread availability and utilization of social media platforms. Individuals utilize platforms such as Twitter and Facebook to express their opinions, thoughts, and critiques on diverse subjects, encompassing the pressing issue of climate change. The proliferation of climate change-related content on social media necessitates comprehensive analysis to glean meaningful insights. This paper employs natural language processing (NLP) techniques to analyze climate change discourse and quantify the sentiment of climate change-related tweets. We use ClimateBERT, a pretrained model fine-tuned specifically for the climate change domain. The objective is to discern the sentiment individuals express and uncover patterns in public opinion concerning climate change. Analyzing tweet sentiments allows a deeper comprehension of public perceptions, concerns, and emotions about this critical global challenge. The findings from this experiment unearth valuable insights into public sentiment and the entities associated with climate change discourse. Policymakers, researchers, and organizations can leverage such analyses to understand public perceptions, identify influential actors, and devise informed strategies to address climate change challenges