Exploring employment opportunities through microtasks via cybercafes

Microwork in cybercafés is a promising tool for poverty alleviation. For those who cannot afford a computer, cybercafés can serve as a simple payment channel and as a platform to work. However, there are questions about whether workers are interested in working in cybercafés, whether cybercafé owners are willing to host such a set up, and whether workers are skilled enough to earn an acceptable pay rate? We designed experiments in internet/cyber cafes in India and Kenya to investigate these issues. We also investigated whether computers make workers more productive than mobile platforms? In surveys, we found that 99% of the users wanted to continue with the experiment in cybercafé, while 8 of 9 cybercafé owners showed interest to host this experiment. User typing speed was adequate to earn a pay rate comparable to their existing wages, and the fastest workers were approximately twice as productive usi

The Future of Work and Digital Skills

The theme for the events was "The Future of Work and Digital Skills". The 4IR caused a hollowing out of middle-income jobs (Frey & Osborne, 2017) but COVID-19 exposed the digital gap as survival depended mainly on digital infrastructure and connectivity. Almost overnight, organizations that had not invested in a digital strategy suddenly realized the need for such a strategy and the associated digital skills. The effects have been profound for those who struggled to adapt, while those who stepped up have reaped quite the reward.Therefore, there are no longer certainties about what the world will look like in a few years from now. However, there are certain ways to anticipate the changes that are occurring and plan on how to continually adapt to an increasingly changing world. Certain jobs will soon be lost and will not come back; other new jobs will however be created. Using data science and other predictive sciences, it is possible to anticipate, to the extent possible, the rate at which certain jobs will be replaced and new jobs created in different industries. Accordingly, the collocated events sought to bring together government, international organizations, academia, industry, organized labour and civil society to deliberate on how these changes are occurring in South Africa, how fast they are occurring and what needs to change in order to prepare society for the changes.Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) British High Commission (BHC)School of Computin

Communicating for development using social media: A case study of e-inclusion intermediaries in under-resourced communities

Philosophiae Doctor - PhDSouth Africa is committed to accelerating the roll-out of information and communication technologies (ICTs) to support development at all levels. E-inclusion intermediaries (e-IIs) are used in the country to bridge the digital divide and to create equal opportunities for citizens to benefit from using ICTs. E-IIs are established mainly in under-resourced communities by private, public and third-sector organisations to provide physical access to ICT services for free or at a very low cost. The aim of e-IIs is to make ICT services affordable for and accessible to marginalised and poor community members, who can use the ICT to support community development. The debate is ongoing regarding the contribution of e-IIs towards community development due to, in part, the lack of quantifiable evidence to support the impact that the e-IIs have on development in the communities. Furthermore, despite the existence of e-IIs in communities, there still are community members who do not use the e-IIs. This has been attributed to the lack of awareness of the e-IIs and the services they provide. This lack of awareness is often blamed on the ineffective communication strategies of e-IIs. E-IIs are accused of relying heavily on traditional communication channels and conventional mass media, which do not share information and create awareness effectively in the communities. The increased uptake of modern technologies, such as the Internet and mobile devices, in South Africa has created new opportunities to communicate with community members to share information and create awareness. Social media, for instance, which are mostly accessed through mobile devices, have made communication more accessible and inexpensive for community members with limited skills and resources. Social media have also become popular among development actors in their attempt to direct policy, create awareness and garner community members’ support for development interventions. Arguably, e-IIs could also benefit from using social media, which have become popular in some communities, to communicate with community members in order to create awareness of the e-IIs, the services they provide and the benefits of using ICTs to support community development. The investigation undertaken in this study was twofold. Firstly, the quick-scan analysis method was used to analyse fifty e-IIs. Using this method it was possible to explore the services that are provided by e-IIs as well as how e-IIs communicate with community members and other development actors. Secondly, using six in-depth case studies this study further investigated how e-IIs’ services support community development and how the e-IIs communicate for development, paying special attention to their use of social media

Impact of Information Society Research in the Global South

Communication Studies; Information Systems Applications (incl. Internet); R & D/Technology Polic

Information and communication technologies for development: Reshaping poverty in South Africa

Philosophiae Doctor - PhDThe aim of this thesis is to examine the association between information and communication technologies (ICTs) and poverty reduction in South Africa. ICTs have been argued to be a means to improve household livelihoods and thereby to provide people with the capability of changing their existing poverty trajectories. The study conceptually investigates ICTs as a contributor to human development through the theoretical lens the sustainable livelihoods framework (SLF). Since ICTs broaden the asset base of the poor, the study first theorises household access to ICT as a new form of capital, termed as the ‘digital basket’. This new wealth indicator augments the current well-developed list of capitals adopted within the SLF approach. This digital basket concept and the ICT systems that provide its components are described, establishing the theoretical contributions of this thesis