Explaining the Incorrect Temporal Events during Business Process Monitoring by Means of Compliance Rules and Model-Based Diagnosis

Sometimes the business process model is not known completely, but a set of compliance rules can be used to describe the ordering and temporal relations between activities, incompatibilities, and existence dependencies in the process. The analysis of these compliance rules and the temporal events thrown during the execution of an instance, can be used to detect and diagnose a process behaviour that does not satisfy the expected behaviour. We propose to combine model-based diagnosis and constraint programming for the compliance violation analysis. This combination facilitates the diagnosis of discrepancies between the compliance rules and the events that the process generates as well as enables us to propose correct event time intervals to satisfy the compliance rules.Austrian Science Fund (FWF):I743Ministerio de Ciencia y Tecnología TIN2009-1371

Enabling Multi-Perspective Business Process Compliance

A particular challenge for any enterprise is to ensure that its business processes conform with compliance rules, i.e., semantic constraints on the multiple perspectives of the business processes. Compliance rules stem, for example, from legal regulations, corporate best practices, domain-specific guidelines, and industrial standards. In general, compliance rules are multi-perspective, i.e., they not only restrict the process behavior (i.e. control flow), but may refer to other process perspectives (e.g. time, data, and resources) and the interactions (i.e. message exchanges) of a business process with other processes as well. The aim of this thesis is to improve the specification and verification of multi-perspective process compliance based on three contributions: 1. The extended Compliance Rule Graph (eCRG) language, which enables the visual modeling of multi-perspective compliance rules. Besides control flow, the latter may refer to the time, data, resource, and interaction perspectives of a business process. 2. A framework for multi-perspective monitoring of the compliance of running processes with a given set of eCRG compliance rules. 3. Techniques for verifying business process compliance with respect to the interaction perspective. In particular, we consider compliance verification for cross-organizational business processes, for which solely incomplete process knowledge is available. All contributions were thoroughly evaluated through proof-of-concept prototypes, case studies, empirical studies, and systematic comparisons with related works