A Multi-Agent Approach for Provisioning of e-Services in u-Commerce Environments

Purpose: Taking into account the importance of e-commerce and the current applications of AI techniques in this area, this research aims to adequate the design of a multi-agent system for the provisioning of e-services in u-commerce environments. This proposal is centred on the methods of evaluation in a u-e-commerce environment. Design/methodology/approach: The multi-agent systems (MAS) approach is based on an MAS model developed for AmI that has been redesigned to support u-commerce. The use of a recommendation system, previously developed by the research group, is suggested for this MAS. The methodological proposal centres on the evaluation of this type of system. Findings: The evaluation of this type of system is the principal problem of current research. Therefore, this is the main contribution of the paper. Research limitations/implications: The different evaluation methods that are proposed, whether qualitative or quantitative, offer the possibility of measuring the added value that the context can give to the use of e-services in different domains of application. Qualitative evaluation should consider the customer as a central piece in the system. In addition, quantitative methods should objectively evaluate the contribution of context to the application. Practical implications: At present, there is no single method for evaluating the benefits of different u-commerce systems, so a new method needs to be found based on these techniques. Originality/value: The research proposes an MAS designed for u-commerce domains, analyzes the capacity of trust management techniques in this environment, and proposes several evaluation methods to show the benefits of context information in the use of e-services. Several real developments are described to show the different applications of MAS in u-commerce and how evaluation is carried out.This work has been partially supported by Projects CICYT TIN2008-06742-C02-02/TSI, CICYT TEC2008-06732-C02-02/TEC, SINPROB, CAM CONTEXT and DPS2008-07029-C02-02.Publicad

Business-to-consumer mobile agent-based internet commerce system (MAGICS)

We present MAGICS, a mobile agent-based system for supporting business-to-consumer electronic commerce (e-commerce) or mobile commerce (m-commerce) applications. To use the system, consumers first provide their buying requirements to a proxy/agent server through a Web browser or a wireless application protocol (WAP) terminal. Having obtained the requirements, mobile agents are generated to carry out tasks for the consumers including getting offers from merchants, evaluating offers, and even completing purchases. In the case of mobile commerce, consumers can generate a mobile agent to conduct a search and evaluation in the digital marketspace before making a purchase in the physical marketplace. To make it possible to choose an offer that best satisfies the consumer's requirement(s), we present a mathematical model for evaluating multiple decision factors. To test the basic functions of the mobile agent-based Internet commerce system (MAGICS), we have built a prototype system. To minimize the average cost of a product (including the cost of sending agents), we have also developed an analytical model that can determine how many agents should be sent to compare prices. Four different price distributions and some real price information are analyzed based on the model. The analysis provides valuable insights into the design of mobile agent-based shopping applications for m-commerce, in particular, and for e-commerce, in general. © 2007 IEEE

The Systematization of Disturbances Act upon E-commerce Systems

There are many processes on Internet, on web servers, in ERP and company running an e-commerce system which can be influenced by disturbances. In order to minimize their impact it is necessary to identify and collect all disturbances, to determine their evaluation metric and to propose necessary remedies. Modifications proposed should be tested by means of modeling taking internal and external environment needs into consideration. Necessary information can be captured using the e-commerce system components monitoring. Particular system environment properties like company structure, system architecture, hardware, software, methods of connection with the supplier´s e-commerce system, customer communication interface are to be taken into account. Important social indicators like legislative and economic development, development of the global information society and others should also be considered. Disturbance and failure models can be designed using various methods like e.g. multi-agents modeling, simulations, fuzzy methods modeling etc. Generic ecommerce system model using control circuit as a fundamental notion can be used as a base for modeling.e-commerce system, disturbances, categorization of disturbances, modeling of disturbances, agent, simulation of disturbances

E-Commerce Standard Users Interface: Design and Implementation

A rapidly growing segment of the Internet is e-commerce. The future of economic competitiveness for most enterprises relies on entrance and active participation in the ecommerce market. About a third of the time users fail when they try to purchase products on an e-commerce site. An essential problem with e-commerce is that the controls and organization are different for each site. There is no standard way of building the navigation of the e-commerce site. Most sites do not have a global navigation system and the local one may be confusing, like solving a maze. The objective of this study is to provide an implementation method by which an agent of the artificial intelligence (AI) user interface creates a standard navigation menu to increase the usability of e-commerce. The selected menu items of the ecommerce standard user interface are based on a study of the graphical user interface (GUI) used in Windows environment and an evaluation of one hundred and two (102) e-commerce sites. The ideal standard navigation menu, E-menu, could cross over entire e-commerce sites in the World Wide Web (WWW) environment. The E-menu system considers the global level, which is simply to say “buy-your-stuff-and-leave” by clicking on a very straightforward navigation standard menu

An Approach to E-marketplace Automation

E-marketplaces have become an essential part of e-commerce. In our research a decentralised agent-based e-marketplace platform was devised. The goal of our research is to improve overall supply chain service quality by allowing companies\u27 agents to evaluate the service quality of their partners through the history of their transactions. Consequently, since more informed decisions are taking place continuously and autonomously, supply chain service quality is being improved along the whole supply chain. In the article a service quality evaluation model of a supply chain is empirically evaluated

Evolutionary intelligent agents for e-commerce: Generic preference detection with feature analysis

Product recommendation and preference tracking systems have been adopted extensively in e-commerce businesses. However, the heterogeneity of product attributes results in undesired impediment for an efficient yet personalized e-commerce product brokering. Amid the assortment of product attributes, there are some intrinsic generic attributes having significant relation to a customer’s generic preference. This paper proposes a novel approach in the detection of generic product attributes through feature analysis. The objective is to provide an insight to the understanding of customers’ generic preference. Furthermore, a genetic algorithm is used to find the suitable feature weight set, hence reducing the rate of misclassification. A prototype has been implemented and the experimental results are promising

Generating citizen trust in e-government using a trust verification agent: A research note

Generating Citizen Trust in e-Government using a Trust Verification AgentThis is an eGISE network paper. It is motivated by a concern about the extent to which trust issues inhibit a citizen’s take-up of online public sector services or engagement with public decision and policy making. A citizen’s decision to use online systems is influenced by their willingness to trust the environment and agency involved. This project addresses one aspect of individual “trust” decisions by providing support for citizens trying to evaluate the implications of the security infrastructure provided by the agency. Based on studies of the way both groups (citizens and agencies) express their concerns and concepts in the security area, the project will develop a software tool – a trust verification agent (TVA) - that can take an agency’s security statements (or security audit) and infer how effectively this meets the security concerns of a particular citizen. This will enable citizens to state their concerns and obtain an evaluation of the agency’s provision in appropriate “citizen friendly” language. Further, by employing rule-based expert systems techniques the TVA will also be able to explain its evaluation.Engineering and Physical Sciences Research Council, UK (grant GR/T27020/01

Ontology acquisition and exchange of evolutionary product-brokering agents

Agent-based electronic commerce (e-commerce) has been booming with the development of the Internet and agent technologies. However, little effort has been devoted to exploring the learning and evolving capabilities of software agents. This paper addresses issues of evolving software agents in e-commerce applications. An agent structure with evolution features is proposed with a focus on internal hierarchical knowledge. We argue that knowledge base of agents should be the cornerstone for their evolution capabilities, and agents can enhance their knowledge bases by exchanging knowledge with other agents. In this paper, product ontology is chosen as an instance of knowledge base. We propose a new approach to facilitate ontology exchange among e-commerce agents. The ontology exchange model and its formalities are elaborated. Product-brokering agents have been designed and implemented, which accomplish the ontology exchange process from request to integration

A modularized electronic payment system for agent-based e-commerce

With the explosive growth of the Internet, electronic-commerce (e-commerce) is an increasingly important segment of commercial activities on the web. The Secure Agent Fabrication, Evolution & Roaming (SAFER) architecture was proposed to further facilitate e-commerce using agent technology. In this paper, the electronic payment aspect of SAFER will be explored. The Secure Electronic Transaction (SET) protocol and E-Cash were selected as the bases for the electronic payment system implementation. The various modules of the payment system and how they interface with each other are shown. An extensible implementation done using JavaTM will also be elaborated. This application incorporates agent roaming functionality and the ability to conduct e-commerce transactions and carry out intelligent e-payment procedures