Evaluating embodied conversational agents in multimodal interfaces

Based on cross-disciplinary approaches to Embodied Conversational Agents, evaluation methods for such human-computer interfaces are structured and presented. An introductory systematisation of evaluation topics from a conversational perspective is followed by an explanation of social-psychological phenomena studied in interaction with Embodied Conversational Agents, and how these can be used for evaluation purposes. Major evaluation concepts and appropriate assessment instruments – established and new ones – are presented, including questionnaires, annotations and log-files. An exemplary evaluation and guidelines provide hands-on information on planning and preparing such endeavours

Layered evaluation of interactive adaptive systems : framework and formative methods

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Confirmation Report: Modelling Interlocutor Confusion in Situated Human Robot Interaction

Human-Robot Interaction (HRI) is an important but challenging field focused on improving the interaction between humans and robots such to make the interaction more intelligent and effective. However, building a natural conversational HRI is an interdisciplinary challenge for scholars, engineers, and designers. It is generally assumed that the pinnacle of human- robot interaction will be having fluid naturalistic conversational interaction that in important ways mimics that of how humans interact with each other. This of course is challenging at a number of levels, and in particular there are considerable difficulties when it comes to naturally monitoring and responding to the user’s mental state. On the topic of mental states, one field that has received little attention to date is moni- toring the user for possible confusion states. Confusion is a non-trivial mental state which can be seen as having at least two substates. There two confusion states can be thought of as being associated with either negative or positive emotions. In the former, when people are productively confused, they have a passion to solve any current difficulties. Meanwhile, people who are in unproductive confusion may lose their engagement and motivation to overcome those difficulties, which in turn may even lead them to drop the current conversation. While there has been some research on confusion monitoring and detection, it has been limited with the most focused on evaluating confusion states in online learning tasks. The central hypothesis of this research is that the monitoring and detection of confusion states in users is essential to fluid task-centric HRI and that it should be possible to detect such confusion and adjust policies to mitigate the confusion in users. In this report, I expand on this hypothesis and set out several research questions. I also provide a comprehensive literature review before outlining work done to date towards my research hypothesis, I also set out plans for future experimental work

ABScribe: Rapid Exploration of Multiple Writing Variations in Human-AI Co-Writing Tasks using Large Language Models

Exploring alternative ideas by rewriting text is integral to the writing process. State-of-the-art large language models (LLMs) can simplify writing variation generation. However, current interfaces pose challenges for simultaneous consideration of multiple variations: creating new versions without overwriting text can be difficult, and pasting them sequentially can clutter documents, increasing workload and disrupting writers' flow. To tackle this, we present ABScribe, an interface that supports rapid, yet visually structured, exploration of writing variations in human-AI co-writing tasks. With ABScribe, users can swiftly produce multiple variations using LLM prompts, which are auto-converted into reusable buttons. Variations are stored adjacently within text segments for rapid in-place comparisons using mouse-over interactions on a context toolbar. Our user study with 12 writers shows that ABScribe significantly reduces task workload (d = 1.20, p < 0.001), enhances user perceptions of the revision process (d = 2.41, p < 0.001) compared to a popular baseline workflow, and provides insights into how writers explore variations using LLMs

Software-based dialogue systems: Survey, taxonomy and challenges

The use of natural language interfaces in the field of human-computer interaction is undergoing intense study through dedicated scientific and industrial research. The latest contributions in the field, including deep learning approaches like recurrent neural networks, the potential of context-aware strategies and user-centred design approaches, have brought back the attention of the community to software-based dialogue systems, generally known as conversational agents or chatbots. Nonetheless, and given the novelty of the field, a generic, context-independent overview on the current state of research of conversational agents covering all research perspectives involved is missing. Motivated by this context, this paper reports a survey of the current state of research of conversational agents through a systematic literature review of secondary studies. The conducted research is designed to develop an exhaustive perspective through a clear presentation of the aggregated knowledge published by recent literature within a variety of domains, research focuses and contexts. As a result, this research proposes a holistic taxonomy of the different dimensions involved in the conversational agents’ field, which is expected to help researchers and to lay the groundwork for future research in the field of natural language interfaces.With the support from the Secretariat for Universities and Research of the Ministry of Business and Knowledge of the Government of Catalonia and the European Social Fund. The corresponding author gratefully acknowledges the Universitat Politècnica de Catalunya and Banco Santander for the inancial support of his predoctoral grant FPI-UPC. This paper has been funded by the Spanish Ministerio de Ciencia e Innovación under project / funding scheme PID2020-117191RB-I00 / AEI/10.13039/501100011033.Peer ReviewedPostprint (author's final draft