Twitter in local government: A study of Greater London authorities

Copyright @ 2011 SIG eGOVMicroblogging services are considered an emerging opportunity for authorities seeking to establish new communication channels with their public. Potential benefits evolve around enhancing transparency and interactivity, as well as sharing information regularly or during emergency events. The purpose of this exploratory study is to advance our empirical understanding of microblogging in local government. In particular, we reflect on online data collected to profile the use of Twitter by 29 Greater London local authorities (LAs). The study shows that London LAs have been accumulating significant experience with Twitter mainly over the past two years. In fact, many of them appear to incorporate conversational characteristics in their Tweets other than simply disseminating information. Furthermore, an analysis of Tweets during the August 2011 riots in England indicates the usefulness of the medium for responsibly informing the public and preventing rumours. Nevertheless, the study also identifies several points of improvement in the way public authorities are building their online networks; for example, in terms of connecting with each other and exploiting even more the conversational characteristics of Twitter

Engineering Crowdsourced Stream Processing Systems

A crowdsourced stream processing system (CSP) is a system that incorporates crowdsourced tasks in the processing of a data stream. This can be seen as enabling crowdsourcing work to be applied on a sample of large-scale data at high speed, or equivalently, enabling stream processing to employ human intelligence. It also leads to a substantial expansion of the capabilities of data processing systems. Engineering a CSP system requires the combination of human and machine computation elements. From a general systems theory perspective, this means taking into account inherited as well as emerging properties from both these elements. In this paper, we position CSP systems within a broader taxonomy, outline a series of design principles and evaluation metrics, present an extensible framework for their design, and describe several design patterns. We showcase the capabilities of CSP systems by performing a case study that applies our proposed framework to the design and analysis of a real system (AIDR) that classifies social media messages during time-critical crisis events. Results show that compared to a pure stream processing system, AIDR can achieve a higher data classification accuracy, while compared to a pure crowdsourcing solution, the system makes better use of human workers by requiring much less manual work effort

The New News: Journalism We Want and Need

Economic pressures on one hand and continuing democratization of news on the other have already changed the news picture in Chicago, as elsewhere in the U.S. The Chicago Tribune and Chicago Sun-Times are in bankruptcy, and local broadcast news programs also face economic pressures. Meanwhile, it seems every week brings a new local news entrepreneur from Gapers Block to Beachwood Reporter to Chi-Town Daily News to Windy Citizen to The Printed Blog.In response to these changes, the Knight Foundation is actively supporting a national effort to explore innovations in how information, especially at the local community level, is collected and disseminated to ensure that people find the information they need to make informed decisions about their community's future. The Chicago Community Trust is fortunate to have been selected as a partner working with the Knight Foundation in this effort through the Knight Community Information Challenge. For 94 years, the Trust has united donors to create charitable resources that respond to the changing needs of our community -- meeting basic needs, enriching lives and encouraging innovative ways to improve our neighborhoods and communities.Understanding how online information and communications are meeting, or not, the needs of the community is crucial to the Trust's project supported by the Knight Foundation. To this end, the Trust commissioned the Community Media Workshop to produce The New News: Journalism We Want and Need. We believe this report is a first of its kind resource offering an inventory and assessment of local news coverage for the region by utilizing the interactive power of the internet. Essays in this report also provide insightful perspectives on the opportunities and challenges

The Management and Use of Social Network Sites in a Government Department

In this paper we report findings from a study of social network site use in a UK Government department. We have investigated this from a managerial, organisational perspective. We found at the study site that there are already several social network technologies in use, and that these: misalign with and problematize organisational boundaries; blur boundaries between working and social lives; present differing opportunities for control; have different visibilities; have overlapping functionality with each other and with other information technologies; that they evolve and change over time; and that their uptake is conditioned by existing infrastructure and availability. We find the organisational complexity that social technologies are often hoped to cut across is, in reality, something that shapes their uptake and use. We argue the idea of a single, central social network site for supporting cooperative work within an organisation will hit the same problems as any effort of centralisation in organisations. We argue that while there is still plenty of scope for design and innovation in this area, an important challenge now is in supporting organisations in managing what can best be referred to as a social network site 'ecosystem'.Comment: Accepted for publication in JCSCW (The Journal of Computer Supported Cooperative Work

Practitioner perceptions: critical junctures and the global emergence and challenges of fact-checking

Since 2003 and the emergence of FactCheck.org in the United States, fact-checking has expanded both domestically and internationally. As of February, 2016, the Duke Reporter’s Lab identified nearly 100 active initiatives around the world. This research explores why fact-checking is spreading globally at this point in time. Seen as a professional reform movement in the journalistic community (Graves, 2016), historical research on reform movements suggest several possible factors influencing the emergence of fact-checking including a decline in journalism, easy access to technology for the masses, and socio-political strife (McChesney, 2007; Pickard, 2015; Stole, 2006). Using a phenomenological approach, two focus groups were conducted among fact-checkers during the 2015 Global Fact-checking Summit in London, England. Participants shared rich experiences about conditions and contexts surrounding the emergence and challenges facing their organizations. Ultimately, as the purpose of this research is to help future fact-checkers around the world become aware of the circumstances under which fact-checking is most likely to emerge and thrive (or fail), recommendations from current global practitioners are offered.Accepted manuscrip

Crisis Communication on Twitter during a Global Crisis of Volkswagen - The Case of Dieselgate

In this study, we investigate the communication behaviour in Twitter during the rise of a corporate crisis. In September 2015, the emission scandal of Volkswagen (also known as Dieselgate ) became public. We collected Twitter data and analysed approximately 400,000 tweets regarding the Volkswagen crisis. We take different perspectives on the data, by 1) separating the overall communication in peak and quiet phases, 2) analysing the sentiment in each phase, 3) looking at specific tweet contents, and 4) using statistical analyses to determine the significance of differences. Furthermore, we mapped the publishing behaviour of official Volkswagen accounts to the situational crisis communication theory (SCCT). The findings suggest that Volkswagen followed a strategy that is not covered by SCCT, i.e. keeping silent. Volkswagen’s tweets were not able to reduce the emotionality and sentiment of the ongoing Twitter discussion. Instead, even during quiet phases, the communication remained rather negative

Enhancing Election Monitoring and Observation using E-Messaging Tools

Election monitoring and observation are an integral part of an electoral process. They help to enhance the transparency and credibility of elections as well as the acceptance of results. Challenges faced by election monitoring and observation organizations include: the need for coordination and cooperation among observer groups; the need for follow-up on recommendations made after an election; the need to develop technologies appropriate for assessing e-voting technologies; and the need to develop commonly shared criteria for assessing democratic elections. In addition, challenges peculiar to Nigeria include: difficult terrain, poor Internet coverage, poor electricity and political instability bringing about insecurity. In this paper, we present contemporary e-messaging tools and initiatives that will help to address these challenges and thereby enhance the efficiency of election monitoring and observation missions