A hermeneutic inquiry into user-created personas in different Namibian locales

Persona is a tool broadly used in technology design to support communicational interactions between designers and users. Different Persona types and methods have evolved mostly in the Global North, and been partially deployed in the Global South every so often in its original User-Centred Design methodology. We postulate persona conceptualizations are expected to differ across cultures. We demonstrate this with an exploratory-case study on user-created persona co-designed with four Namibian ethnic groups: ovaHerero, Ovambo, ovaHimba and Khoisan. We follow a hermeneutic inquiry approach to discern cultural nuances from diverse human conducts. Findings reveal diverse self-representations whereby for each ethnic group results emerge in unalike fashions, viewpoints, recounts and storylines. This paper ultimately argues User-Created Persona as a potentially valid approach for pursuing cross-cultural depictions of personas that communicate cultural features and user experiences paramount to designing acceptable and gratifying technologies in dissimilar locales

Moving away from Erindi-roukambe: Transferability of a rural community-based co-design

It has become increasingly clear that situated design and contextualized research needs to undergo a validation phase to determine transferability. Within our longitudinal research project in rural Namibia, we have reached a maturity of methods and product. Yet little do we know about their validity beyond the limited context in the absence of cross-contextual verification. In Erindi-roukambe, the site of our community-based co-design, we have learned to understand and include local perspectives and structures within the dialogic of a participatory action research approach. By engaging with the community over a long period of time local research findings, as well as mutual knowledge have fostered and enriched design decisions. Recognizing that indigenous rural communities in the regional and globally face similar challenges with inappropriate mainstream technology we are currently investigating the applicability of our findings, processes and prototype in other contexts. We have introduced our approach at three other rural sites, two in Namibia and one in East Malaysia. The communities responded well to the technology demonstrating intuitive use and engagement. However, although we have gained promising results we wish to caution pre-mature conclusions on transferability without a more profound understanding of the depth of community engagement, transformation, contextual similarities, and cross-contextual validation

Collective Digital Storytelling in Community-based co-design projects. An Emergent Approach

Digital storytelling (DST) can play a critical role in co-design initiatives involving local communities, as a method for bridging exploratory phases and co-design processes. The paper draws on three case studies of collective DST in underserved locations. While DST enabled groups to present themselves and their communities, its evolution showed that activities crystallized into creative concepts and community-driven projects that generated new ideas, new collaboration pathways and new networking capabilities. The structured analysis of these case studies can be used by researchers looking to spur grassroots initiative and encourage local participation and engagement in community-based design.La narration numérique peut jouer un rôle essentiel dans les initiatives de co-design avec des communautés locales, en tant que méthode pour passer de la phase exploratoire de la recherche au processus de co-design. L’article se fonde sur trois études de cas de narration numériques collectives dans des communautés défavorisées. La narration numérique a donnée aux groups la possibilité de se présenter tandis que son processus génératif a cristallisé dans des concepts créatifs et des projets communautaires porteurs de nouvelles idées, voies de collaboration et capacités de réseautage. L'analyse structurée de ces études peut être utilisée par les chercheurs intéressés à stimuler l'initiative locale et à encourager la participation et l'engagement communautaires

Collective digital storytelling in community- based co-design projects: An emergent approach

This paper contributes a critical examination of the role that digital storytelling (DST) can play in co-design initiatives involving local underserved communities. We argue that DST brings value as a method for bridging initial, exploratory phases and co-design processes. The paper draws on three case studies of collective DST in two townships of Cape Town, South Africa. The research adopted a participatory ethnographic approach to involve groups socially active in their respective communities. DST was employed initially as a means to enable groups to present themselves and their communities and to deepen the ongoing process of data generation. During the creative processes, the activities evolved and crystallized into something more than a short video production: self-contained and community-driven projects, generation of new ideas and the development of new collaboration pathways and new digital networking capabilities. Through the analysis of these case studies the article advances considerations that can be used by researchers and practitioners looking to spur grassroots initiatives and encourage local participation and engagement in community-based co-design. In particular, we offer a series of design principles, proposed as sensitising concepts that can inspire and guide researchers and designers, or local communities, to engage in DST activities within community co-design projects

Codesigning with communities to support rural water management in Uganda

The use of information and communication technologies (ICTs) in developing regions has gained momentum due to their increasing affordability, particularly in rural areas where other ICT infrastructures for information management are often non-existent. Giving potential technology users, the opportunity to actively engage and contribute to the design of an artefact increases adoption and sustainable use. In this paper, we illustrate our application of community-based codesign (CBCD) that led to the development of an ICT intervention to support water management in three rural communities in Uganda. The community-based system helps water managers to track water users, payments and expenditures in a bid to improve transparency, accountability and trust. We present research learnings of the method and how engagement with rural communities can be improved through the use of intermediaries and paying more attention to community values as well as exercising ethics of reciprocity in community-based ICT initiatives

Co-designing with people living with dementia

This paper presents research that illustrates how design thought and action has contributed to the co-design and development of a mass-produced product with people living with dementia. The research, undertaken in collaboration with Alzheimer Scotland, has adopted a range of disruptive design interventions for breaking the cycle of well-formed opinions, strategies, mindsets, and ways-of-doing, that tend to remain unchallenged in the health and social care of people living with dementia. The research has resulted in a number of co-designed interventions that will help change the perception of dementia by showing that people living with dementia can offer much to UK society after diagnosis. It is envisaged that the co-designed activities and interventions will help reconnect people recently diagnosed with dementia to help build their self-esteem, identity and dignity and help keep the person with dementia connected to their community, thus delaying the need for formal support and avoid the need for crisis responses. The paper reports on an initial intervention where the author worked collaboratively with over 130 people diagnosed with dementia across Scotland in the co-design and development of a new tartan. The paper concludes with a number of recommendations for researchers when co-designing with people living with dementia

Toward an Afro-Centric indigenous HCI paradigm

Current HCI paradigms are deeply rooted in a western epistemology which attests its partiality and bias of its embedded assumptions, values, definitions, techniques and derived frameworks and models.Thus tensions created between local cultures and HCI principles require us to pursue a more critical research agenda within an indigenous epistemology. In this paper we present an Afro-centric paradigm, as promoted by African scholars, as an alternative perspective to guide interaction design in a situated context in Africa and promote the reframing of HCI. We illustrate a practical realization of this paradigm shift within our own community driven designin Southern Africa.http://www.tandfonline.com/loi/hihc20hb2016Informatic