DREQUS: an approach for the Discovery of REQuirements Using Scenarios

ABSTRACT: Requirements engineering is recognized as a complex cognitive problem-solving process that takes place in an unstructured and poorly-understood problem context. Requirements elicitation is the activity generally regarded as the most crucial step in the requirements engineering process. The term “elicitation” is preferred to “capture”, to avoid the suggestion that requirements are out there to be collected. Information gathered during requirements elicitation often has to be interpreted, analyzed, modeled, and validated before the requirements engineer can feel confident that a complete set of requirements of a system have been obtained. Requirements elicitation comprises the set of activities that enable discovering, understanding, and documenting the goals and motives for building a proposed software system. It also involves identifying the requirements that the resulting system must satisfy in to achieve these goals. The requirements to be elicited may range from modifications to well-understood problems and systems (i.e. software upgrades), to hazy understandings of new problems being automated, to relatively unconstrained requirements that are open to innovation (e.g. mass-market software). Requirements elicitation remains problematic; missing or mistaken requirements still delay projects and cause cost overruns. No firm definition has matured for requirements elicitation in comparison to other areas of requirements engineering. This research is aimed to improve the results of the requirements elicitation process directly impacting the quality of the software products derived from them

Explaining heterogeneity in utility functions by individual differences in preferred decision modes

The curvature of utility functions varies between people. We suggest that there exists a relationship between the mode in which a person usually makes a decision and the curvature of the individual utility function. In a deliberate decision mode, a decision-maker tends to have a nearly linear utility function. In an intuitive decision mode, the utility function is more curved. In our experiment the utility function is assessed with a lottery-based utility elicitation method and related to a measure that assesses the habitual preference for intuition and deliberation (Betsch, submitted). Results confirm that for people that habitually use the deliberate decision mode, the utility function is more linear than for people that habitually use the intuitive decision mode. The finding and its implications for the research on individual decision behavior in economics and psychology are discussed.

Effective communication in requirements elicitation: A comparison of methodologies

The elicitation or communication of user requirements comprises an early and critical but highly error-prone stage in system development. Socially oriented methodologies provide more support for user involvement in design than the rigidity of more traditional methods, facilitating the degree of user-designer communication and the 'capture' of requirements. A more emergent and collaborative view of requirements elicitation and communication is required to encompass the user, contextual and organisational factors. From this accompanying literature in communication issues in requirements elicitation, a four-dimensional framework is outlined and used to appraise comparatively four different methodologies seeking to promote a closer working relationship between users and designers. The facilitation of communication between users and designers is subject to discussion of the ways in which communicative activities can be 'optimised' for successful requirements gathering, by making recommendations based on the four dimensions to provide fruitful considerations for system designers

The Effects of Discrete Emotions on Risky Decision Making

Contrary to the dominant view that generally equates feelings with poor thinking, converging evidence indicates that decisions – including those involving risk – are influenced by affective experiences. Research, however, is limited to studies on undifferentiated, global positive versus negative mood states; less is known about the influence of discrete emotions. The purpose of this research was to extend the affect-cognition literature by (a) examining the effects of discrete emotions varying along the dimensions of valence and arousal, and (b) identifying the systematic ways that discrete emotions underlie risky decision making. We used a set of emotion-laden IAPS images to elicit and compare the impact of incidental emotions on risky decision making. One hundred and twenty-two undergraduate students were randomly assigned to one of the four affective conditions: excitement, contentment, fear, and sadness. Following the emotion induction procedure, participants completed the Choice Dilemmas Questionnaire (CDQ) to assess their risk-taking propensity. Results indicated an interaction effect between valence and arousal for positive emotions, such that excited participants were significantly more risky in their decision making compared to contented participants. The discussion focuses on the theoretical and practical health implications of these findings. We recommend that future research capitalize on the insights gained from emotion research and use it favorably to improve decision making under risk

Designing IS service strategy: an information acceleration approach

Information technology-based innovation involves considerable risk that requires insight and foresight. Yet, our understanding of how managers develop the insight to support new breakthrough applications is limited and remains obscured by high levels of technical and market uncertainty. This paper applies a new experimental method based on “discrete choice analysis” and “information acceleration” to directly examine how decisions are made in a way that is behaviourally sound. The method is highly applicable to information systems researchers because it provides relative importance measures on a common scale, greater control over alternate explanations and stronger evidence of causality. The practical implications are that information acceleration reduces the levels of uncertainty and generates a more accurate rationale for IS service strategy decisions

Explaining heterogeneity in utility functions by individual differences in preferred decision modes

The curvature of utility functions varies between people. We suggest that there exists a relationship between the mode in which a person usually makes a decision and the curvature of the individual utility function. In a deliberate decision mode, a decision-maker tends to have a nearly linear utility function. In an intuitive decision mode, the utility function is more curved. In our experiment the utility function is assessed with a lottery-based utility elicitation method and related to a measure that assesses the habitual preference for intuition and deliberation (Betsch, submitted). Results confirm that for people that habitually use the deliberate decision mode, the utility function is more linear than for people that habitually use the intuitive decision mode. The finding and its implications for the research on individual decision behavior in economics and psychology are discussed

Issues in the Use of Ratings-based Versus Choice-based Conjoint Analysis in Operations Management Research

Conjoint analysis has played an important role in helping make a number of operations management decisions including product and service design, supplier selection, and service operations capacity. Many recent advances in this area have raised questions about the most appropriate form of conjoint analysis for this research. We review recent developments in the literature and provide new evidence on how the choice between ratings- and choice-based conjoint models might affect the estimates of customer demand used in operations management models. The biggest systematic difference between ratings-based (RB) and choice-based (CB) parameters is consistent with the compatibility effect, i.e., some enriched attributes like brand name tend to be more important in RB models and some comparable attributes like price are likely to be more important in CB models. Still, there were reasonably small differences between choice- and ratings-based parameters. Parameter similarity was also seen in the lack of differences both in the choice share validations when the ‘‘keep on shopping” alternative was not considered and in the profiles that were predicted to maximize choice shares. This suggests that the two approaches will produce similar estimates of the relative importance of various attributes. In spite of demonstrated success with each method, several reasons lead us to recommend the use of hierarchical Bayesian choice-based conjoint models. First, the slightly higher individual hit rate validations give us greater confidence in predictive accuracy overall as well as an increased ability to target individual customers. Additionally, the greater ease of modeling both changes in market size and competitive reactions are attractive benefits of choice-based models

Improving Customer Value Co-creation through Customer Engagement and Requirements Engineering Practices in a Small Software Company

A small software company has startup thinking which is often short-term. This may negate requiring planning for long-term growth, and sustainability, which could have its impact on customer value. Customer engagement (CE) and requirements engineering (RE) practices are customer satisfaction and growth oriented; helping a small software company earn competitive edge, increase productivity, and grow while delivering on customer value. To address the stated problem, the research problem is stated thus: How do CE and RE practices impact customer value (CV) co-creation? An action research study was carried out to understand better CE and RE practices at the case company. For data collection triangulation of semi-structured interviews, informal conversations, participant observation, and work experience were used. Data analysis did use some grounded theory features — interpretative statements in gathering and organizing the data got. CE practices such as having dedicated customer co-creation platform, constantly learning from users, customer segmentation, and broadened view of customer were observed to have positive influence on customer value co-creation. RE practices that advance customer value included customer participation, face-to-face-communication, continuous planning, and requirements management. The level of success of these practices was influenced by differences in customer participation level, elicitation techniques scope, and selection of the techniques. Also, lack of dedicated user environment hinders user interaction and user-centered co-creation. Customer engagement strengthens RE practices through active interaction between provider and customer to positively influence CV co-creation. Such interaction could be amongst provider, customer and end-users. There are four CE practices and seven RE practices established at the case company. Understanding CE significantly, and some of its practices, coupled with RE practices that yield high- perceived value may significantly help improve customer CV co-creation. Practices like detailed documentation, use of prototype, change and requirements management, co-creation platform, and participation in the platform can be improved upon