Do tolerant societies demand better institutions?

The increasing ethnic heterogeneity that many societies are experiencing could be interpreted as a detrimental phenomenon, since empirical literature exists that indicates that higher levels of ethnic fractionalization induce higher levels of corruption. This paper aims to show the role of tolerance in overcoming this harmful effect of ethnic heterogeneity. To this end, a sample of 86 countries is tested for a positive association between ethnic fractionalization and corruption. It is then shown that tolerance offsets this effect through both direct and indirect effects on corruption. In order to analyse the indirect effects, the level of income and the freedom of the press are selected as channels, since these represent two determinants of corruption that are linked to tolerance. Moreover, tolerance and corruption have been modelled as composites. Consequently, Partial Least Squares path modelling (PLS-PM) has been used. For our sample, an index of tolerance towards immigrants and people of different race and an index of corruption are constructed, for which several sources are jointly utilised. Our results appear to indicate that the adverse effect of ethnic fractionalization on corruption is offset by tolerance, which reduces corruption not only directly but also indirectly through the level of income and the freedom of the press

Software reliability and dependability: a roadmap

Shifting the focus from software reliability to user-centred measures of dependability in complete software-based systems. Influencing design practice to facilitate dependability assessment. Propagating awareness of dependability issues and the use of existing, useful methods. Injecting some rigour in the use of process-related evidence for dependability assessment. Better understanding issues of diversity and variation as drivers of dependability. Bev Littlewood is founder-Director of the Centre for Software Reliability, and Professor of Software Engineering at City University, London. Prof Littlewood has worked for many years on problems associated with the modelling and evaluation of the dependability of software-based systems; he has published many papers in international journals and conference proceedings and has edited several books. Much of this work has been carried out in collaborative projects, including the successful EC-funded projects SHIP, PDCS, PDCS2, DeVa. He has been employed as a consultant t

Managing Diversity and Glass Ceiling Initiatives as National Economic Imperatives

Glass Ceiling ReportGlassCeilingBackground5ManagingDiversity.pdf: 11584 downloads, before Oct. 1, 2020

Effects of innovation types on firm performance

Innovation is broadly seen as an essential component of competitiveness, embedded in the organizational structures, processes, products, and services within a firm. The objective of this paper is to explore the effects of the organizational, process, product, and marketing innovations on the different aspects of firm performance, including innovative, production, market, and financial performances, based on an empirical study covering 184 manufacturing firms in Turkey. A theoretical framework is empirically tested identifying the relationships amid innovations and firm performance through an integrated innovation-performance analysis. The results reveal the positive effects of innovations on firm performance in manufacturing industries

Effects of innovation types on firm performance

Innovation is broadly seen as an essential component of competitiveness, embedded in the organizational structures, processes, products, and services within a firm. The objective of this paper is to explore the effects of the organizational, process, product, and marketing innovations on the different aspects of firm performance, including innovative, production, market, and financial performances, based on an empirical study covering 184 manufacturing firms in Turkey. A theoretical framework is empirically tested identifying the relationships amid innovations and firm performance through an integrated innovation-performance analysis. The results reveal the positive effects of innovations on firm performance in manufacturing industries

SOFTWARE ENTREPRENEURSHIP: KNOWLEDGE NETWORKS AND PERFORMANCE OF SOFTWARE VENTURES IN CHINA AND RUSSIA

This study examines the impact of entrepreneurs’ network structure and knowledge homogeneity/heterogeneity of their network members on product development, and revenue growth of software ventures in China and Russia. The empirical data are composed of structured interviews with 159 software entrepreneurs in Beijing and Moscow. The study found that structural holes and knowledge heterogeneity affect positively product diversity in interactive ways. The study also found that knowledge homogeneity accelerates product development. Product development speed enhances revenue growth in the long term. However, the combination of speed with dense and homogeneous networks harms revenue growth over time. The effects of structural holes and knowledge heterogeneity on product diversity and revenue growth over time are more salient in Russia due to the unique institutional, social, and cultural conditions present in the country.http://deepblue.lib.umich.edu/bitstream/2027.42/40137/3/wp751.pd

Innovative capabilities, operations priorities and corporate performance in manufacturing firms

The purpose of this paper is to explore the linkage between innovative capabilities and operations priorities and corporate performance and try to answer the question of how innovative capabilities support a manufacturing firm’s operations priorities and corporate performance. By using survey data from 184 manufacturing firms, firms are clustered according to their innovative capabilities. These clusters are explored in terms of operations priorities and corporate performance. The findings substantiate that manufacturing firms can be clustered according to their innovative capabilities. Each innovation cluster adopts and develops different operations priorities and they attain diverse financial performance levels implying that there are alternative ways to compete in the market even within the same industry. However, each alternative strategy provides diverse levels of benefits. The findings demonstrate further that high performing firms compete effectively on multiple operations priorities simultaneously. Hence, firms need to excel in multiple priorities and innovation types in their market

Happy software developers solve problems better: psychological measurements in empirical software engineering

For more than 30 years, it has been claimed that a way to improve software developers' productivity and software quality is to focus on people and to provide incentives to make developers satisfied and happy. This claim has rarely been verified in software engineering research, which faces an additional challenge in comparison to more traditional engineering fields: software development is an intellectual activity and is dominated by often-neglected human aspects. Among the skills required for software development, developers must possess high analytical problem-solving skills and creativity for the software construction process. According to psychology research, affects-emotions and moods-deeply influence the cognitive processing abilities and performance of workers, including creativity and analytical problem solving. Nonetheless, little research has investigated the correlation between the affective states, creativity, and analytical problem-solving performance of programmers. This article echoes the call to employ psychological measurements in software engineering research. We report a study with 42 participants to investigate the relationship between the affective states, creativity, and analytical problem-solving skills of software developers. The results offer support for the claim that happy developers are indeed better problem solvers in terms of their analytical abilities. The following contributions are made by this study: (1) providing a better understanding of the impact of affective states on the creativity and analytical problem-solving capacities of developers, (2) introducing and validating psychological measurements, theories, and concepts of affective states, creativity, and analytical-problem-solving skills in empirical software engineering, and (3) raising the need for studying the human factors of software engineering by employing a multidisciplinary viewpoint.Comment: 33 pages, 11 figures, published at Peer

The (un)happiness of knowledge and the knowledge of (un)happiness: Happiness research and policies for knowledge-based economies

Paper presented to the International Conference Policies for Happiness, June 14-17, 2007, Certosa di Pontignano, University of Siena, Italy.This paper explores the current state and interfaces of two broad policy discourses, i.e. that of policies for knowledge-based economies (KBEs) and policy implications of happiness research, which so far have exhibited little explicit cross-referencing. I first review the state of 'mainstream' knowledge policy associated with the OECD, the related but somewhat separate literature on information society indicators, and some 'non-mainstream' knowledge policy analysis. This is followed by a brief overview of some of the major policy implications and controversies in happiness research. Next, I discuss major interfaces of the two policy discourses. They mostly concern the nexus of education, work and innovation. I also illustrate the diversity of beliefs and values about some core elements of KBEs in a group of what are usually regarded as similar countries, and advocate the use of subjective variables to capture these differences. The main argument put forward in this paper is that policies for KBEs should be informed by insights from happiness research

Ethnic Employees’ Behaviour Vis-a-Vis Customers in the Service Sector

Our age is the age of migration. The socio-economic position of ethnic groups in a globally mobile society has extensively been studied in recent years, from the perspective of their skills, language abilities, adjustment behaviour, and so forth. This study investigates the social and economic performance of ethnic groups in cities by addressing the question whether these groups have a higher or lower reputation or esteem on the labour market than their indigenous equals, seen from the perspective of the customer’s perception and satisfaction. There is a popular feeling that ethnic employees in the service sector are less client-centered than indigenous employees. Sometimes, stigmatization is mentioned as a factor that acts as a negative predictor for someone’s position on the job market. This phenomenon calls for a careful and critical assessment, as it may also rest on an unjustified stigma. Therefore, it is an interesting research question whether workers of ethnic origin, e.g., in the service sector are more or less client-friendly than others. How do others judge their social or economic performance? After an extensive literature review, we formulate several hypotheses on the actual behaviour of ethnic employees and test these on the basis of empirical fieldwork in the service sector – notably in the retail sector – in the city of Amsterdam. Our conclusion is that in general there is no ethnic bias in the behaviour of these employees, although our findings suggest that gender bias does occur.