76,405 research outputs found

    Crisis of confidence : re-narrating the consumer-professional discourse

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    The professional-consumer relationship in professional services has undergone unprecedented change. Relationships which were traditionally dominated by respect for professional status are in flux as increasingly educated consumers challenge the professional establishment. This paper considers the nature of the professional service consumer and the implications for professional service encounters. Based on qualitative interviews we identify four patterns of consumer-professional interaction, compliant, collaborative, confirmatory, and consumerist, which reflect the nature of the discourse between consumer and professiona

    The role of Intellectual Capital Reporting (ICR) in organisational transformation: A discursive practice perspective

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    Intellectual Capital Reporting (ICR) has garnered increasing attention as a new accounting technology that can engender significant organisational changes. However, when ICR was first recognised as a management fashion, the intended change it heralded in stable environments was criticised for having limited impact on the state of practice. Conceiving ICR through a lens predicated on the notion of discursive practice, we argue that ICR can enable substantive change in emergent conditions. We empirically demonstrate this process by following the implementation of ICR in one organisation through interviews, documents and observations over 30 months. The qualitative analysis of the data corpus shows how situated change, subtle but no less significant, can take place in the name of intellectual capital as actors appropriate ICR into their everyday work practices while improvising variations to accommodate different logics of action. The paper opens up a new avenue to examine the specific roles of ICR in relation to the types of change enacted. It thus demonstrates when and how ICR may transcend a mere management fashion and the intended change it sets in motion through altering organisational actors’ ways of thinking and doing within the confines of their organisation

    Effective performance management of inter-organisational collaborations through the construction of multiple identities

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    Although inter-organisational collaborations can offer better services, their performance management is complex and can often fail. Through the exploration of multiple (collaborative and non-collaborative) identities formed by partners, the paper offers guidelines for a more effective performance management of inter-organisational collaborations. More specifically, drawing upon a longitudinal qualitative study of a Greek inter-organisational collaboration, the findings of the research illustrate that both collaborative and non-collaborative identities can lead to better collaboration performance. Secondly, the study suggests that it is better to maintain the tension between stability and change within the collaborative process than resolve it. Finally, it offers four collaborative patterns for a more effective performance management of inter-organisational collaborations

    Wikipedia and the politics of mass collaboration

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    Working together to produce socio-technological objects, based on emergent platforms of economic production, is of great importance in the task of political transformation and the creation of new subjectivities. Increasingly, “collaboration” has become a veritable buzzword used to describe the human associations that create such new media objects. In the language of “Web 2.0”, “participatory culture”, “user-generated content”, “peer production” and the “produser”, first and foremost we are all collaborators. In this paper I investigate recent literature that stresses the collaborative nature of Web 2.0, and in particular, works that address the nascent processes of peer production. I contend that this material positions such projects as what Chantal Mouffe has described as the “post-political”; a fictitious space far divorced from the clamour of the everyday. I analyse one Wikipedia entry to demonstrate the distance between this post-political discourse of collaboration and the realities it describes, and finish by arguing for a more politicised notion of collaboration

    Collaborative School Leadership in a Global Society: A critical perspective’

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    The final, definitive version of this paper has been published in Educational Management Administration & Leadership, February 2018, published by SAGE Publishing, All rights reserved.In the context of evolving global challenges and opportunities, this article explores the kind of leadership that moves beyond the philosophy of dependence which pervades many of the everyday assumptions of educational leadership practice. The article argues for educational leadership that places relational freedom, self-determination, and critical reflexivity as the driving aim of distributed leadership by teachers, students and others in non-positional leadership roles. A project arising from the International Teacher Leadership initiative is examined in order to offer practical illustration.Peer reviewe

    Using personal narratives to explore multiple identities in organisational contexts

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    Purpose The purpose of this paper is to explore and incorporate personal narratives as a new methodological tool into the qualitative research of complex organisational issues such as identity. Particularly, this study provides a fresh methodological perspective on organisational identity exploration by using personal narratives to examine multiple identities that occur in dynamic organisational contexts. Design/methodology/approach In order to examine multiple identities, personal narratives found in the 43 semi-structured in-depth interviews collected were analysed. These narratives were examined following a textual and performative analysis. Findings The paper furthers methodological discussions in organisations in three ways. First, it responds to the need for a methodological approach that allows multiple identity exploration in organisations while it presents personal narratives as a valuable methodological perspective within organisational research. Second, it extends the methodological use of personal narratives for the in-depth qualitative study of complex organisational issues such as identity. Finally, the study stretches the boundaries of mainstream organisational research by illustrating that personal narratives can be used as a methodological approach to explore organisational identities. Originality/value This research integrates personal narratives as a methodological tool into the qualitative research of dynamic organisational issues. Employing personal narratives has allowed the exploration of multiple identities that take place in organisations in a manner not previously achieved in organisational studies. The study, therefore, challenges previous organisational research and expands the boundaries of organisational identity studies, offering a new qualitative methodological account for identity exploration in organisations

    Research ethics and participatory research in an interdisciplinary technology-enhanced learning project

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    This account identifies some of the tensions that became apparent in a large interdisciplinary technology-enhanced learning project as its members attempted to maintain their commitment to responsive, participatory research and development in naturalistic research settings while also ‘enacting’ these commitments in formal research review processes. It discusses how these review processes were accompanied by a commitment to continuing discussion and elaboration across an extended research team and to a view of ethical practice as an aspect of phronesis or ‘practical wisdom’ which demands understanding of specific situations and reference to prior experience. In this respect the interdisciplinary nature of the project allows the diverse experience of the project team to be brought into play, with ethical issues a joint point of focus for continuing interdisciplinary discours
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