Agile global software development communication challenges: A systematic review

Organizations have shown a significant interest in adopting human and communication-oriented agile practices for Global Software Development (GSD). Agile practices originated in the context of small and medium co-located project teams present a number of communication challenges when they are applied to the distributed GSD. There is a need to understand the underlying communication challenges of agile GSD environment. This paper adopts a Systematic Literature Review (SLR) approach and reports communication challenges in the agile GSD context. A customized literature search and selection criteria was first developed and then applied to initially identify a set of 449 papers. Finally, 22 of 449 papers, relevant to this research, were selected for this study. These final 22 papers were reviewed and 7 major categories of communication challenges were identified in the context of agile GSD. The review results of this paper are expected to help researchers and practitioners to understand communication challenges of agile GSD and develop tools, techniques and strategies to deal with these challenges. This paper is limited to the number of reviewed studies from selected databases

Examining Shared Understanding and Team Performance in Global Virtual Teams

Modern organizations face many significant challenges because of turbulent environments and a competitive global economy. These competitive demands have forced many organizations to increase levels of flexibility and adaptability through the use of virtual environments, and global teams are prevalent in business organizations. Although significant research has been conducted on virtual teams, the development of shared understanding among the members of these teams has not been studied adequately. Time/space barriers, communication complexities, and team diversity hinder the development of shared understanding in these teams. Based on the Media Synchronicity Theory (MST), a new theoretical model was created that used the constructs use of communication media, mode of interaction and team diversity to ascertain the influence shared understanding in global virtual teams. Additionally, the research model examined the relationship between shared understanding and team performance. The developed, web-based survey measured the participants’ use of communication media, mode of interaction, diversity, shared understanding, and team performance in virtual environments. The survey was administered through SurveyMonkey and distributed to a pool of opt-in respondents from firms with virtual teams. A total of 118 respondents participated in the study. The findings of this study indicate that use of communication and familiarity with systems are strong determinants of shared understanding, and subsequently shared understanding is a strong predictor of team performance. The study also indicates that mode of interaction is less of a predictor of shared understanding, and that cultural diversity, modified diversity construct, did not influence shared understanding. As virtual teams continue to proliferate, executive leaders and managers must ensure that teams and environments are designed for collaboration through use of communication technologies that promote synchronicity, and that its members are familiar with systems which subsequently promotes shared understanding

Investigating Cultural Dimensions via Developers Artefacts: The Utility of Repository Mining

A growing body of research is using artefacts from online development communities to explore the impact of developers’ behaviours on the software development process. Although this research has produced many insights, researchers have yet to fully explore the impact of developers’ cultural backgrounds on their behaviours in an online community, although such understandings could be useful for helping the community to understand and plan for team dynamics. This study utilised a pragmatic case study to explore the relationship between culture and online behaviour among developers from the United States (U.S.), China, and Russia—three countries that differ in their orientations as individualistic or collectivist cultures. The data for the study comprised artefacts supplied over an 11-year period by users of Stack Overflow1, a popular online programming community that addresses questions from members by providing them with rapid access to the knowledge and expertise of their peers. Artefacts consisted of developers’ questions and answers, personal profiles, Up and Down voting records, online reputations, and earned badges. Data mining techniques, as well as statistical, linguistic, and content analysis were used to compare artefacts from the three groups of developers based on their cultural orientation as individualistic or collectivistic, attitudes, and interaction and knowledge sharing patterns. The findings revealed differences among the three groups that were consistent with their cultural backgrounds. U.S. developers, who are from an individualistic culture, asked and responded to more questions, had higher average reputations, used the pronoun “I” more frequently, and were more task- focused. Conversely, Chinese developers, who are from a collectivistic culture, provided more extensive commenting and editing of posts, used the pronouns “we” and “you” more frequently, and were more likely to engage in information exchange. Russian developers had been using Stack Overflow the longest and were the most reflective. The cultural patterns identified in this study have numerous implications for enhancing in- group interactions and behaviour management among software development communities