Control Mechanisms for Assessing the Quality of Handmade and Artistic Products in e-Marketplace Platforms

Selling handmade and artistic goods online is challenging since buyers need to be able to assess product quality before purchase. This study aims to explore how control mechanisms aid the assessment of the product quality of handmade and artistic goods. We do so by extracting control mechanisms for e-marketplace platforms from existing literature and discussing to what extent these are suitable for handmade and artistic goods. We found that existing literature mainly focuses on reputation systems. We reshaped the findings by conducting desk research to identify how control mechanisms are applied in a number of e-marketplaces. Our results show that in e-marketplaces that focus on selling handmade artistic products, a reputation system is not sufficient to ensure product quality in an online environment. Thus, it is critical to apply other control mechanisms which are more effective in increasing the trustworthiness of the seller of artistic and handmade goods. Last, we also suggest alternative control mechanisms to be explored in future research

Value Creation through Urban Data Platforms: A Conceptual Framework

In the context of smart cities, data-driven innovation and digital transformation have received increasing attention from practitioners and academics. The data-centric nature of smart city transformations highlights the essential role of urban data platform (UDP) to manage large and heterogeneous urban data sets and to facilitate interaction among data providers and users in a city ecosystem. To realize value creation through UDP, a comprehensive understanding of the key UDP dimensions and how they influence UDP adoption, use, and value creation are required. For this purpose, we first identify key UDP dimensions through a literature review. Second, by exploring and discussing their relationships with an expert panel, we develop a framework for understanding value creation through UDPs. By identifying key dimensions of UDP and their effects on value creation through UDP, the proposed framework provides a systematic and comprehensive approach for understanding UDP adoption, use, and value creation. Thereby, this study helps city policymakers and business developers in realizing value from UDPs in city ecosystem

Platform rules : a case study of Samsung’s failure in the smartphone platform industry

By investigating Samsung’s platform strategies, organizational culture and control mechanisms in the Android ecosystem, this research provides a balanced view on the global smartphone platform industry. In addition, this dissertation provides both empirical evidence and critical explanations by exploring the challenges of global leading manufacturer Samsung, especially Samsung’s Media Solution Center (hereinafter, MSC) which was in charge of software and platform services of the company. In the literature review and methodology chapter, this study reviews 1) how successful platform providers actually control other platform participants, 2) how they develop platform ecosystems and extend their businesses, 3) how a fast follower strategy which is considered a typical strategy of Samsung Electronics affects business performance, and 4) how cultural elements of organizations affect the performance of a company, especially an ICT firm. This research poses three research questions: RQ 1: How did Samsung’s platform strategies such as the fast follower strategy affect MSC’s platform services? RQ 2: How did the platform governance and control mechanisms in the global smartphone industry influence Samsung’s platform services? And RQ 3: How did the organizational culture of Samsung and MSC influence Samsung’s platform businesses? The research relies on interviews with 25 platform experts who once designed and worked on platform services such as Samsung Apps or Bada in Samsung’s MSC. This study basically explores business experiences of Samsung’s MSC whose challenges were not successful. Since Samsung’s attempts to control a platform failed, this research is in part a study of failure. In this it deviates from the typical study that pays much attention to the winner’s position or experience rather than that of a loser. Based on the interview data, this research provides significant findings. First, Samsung’s strategy of being the fastest follower generated positive network effects for the Google Play Store instead of Samsung’s platforms. Second, Google tightly controlled its competitors’ platform services in diverse (somewhat unfair) ways in order to maintain its dominance. Lastly, Samsung’s hierarchical and micromanaging organizational culture exerted negative influence on MSC’s platform services.Radio-Television-Fil

Essays on Business Value Creation in Digital Platform Ecosystems

Digital platforms and the surrounding ecosystems have garnered great interest from researchers and practitioners. Notwithstanding this attention, it remains unclear how and when digital platforms create business value for platform owners and complementors. This three-essay dissertation focuses on understanding business value creation in digital platform ecosystems. The first essay reviews and synthesizes literature across disciplines and offers an integrative framework of digital platform business value. Advised by the findings from the review, the second and third essays focus on the value creation for platform complementors. The second essay examines how IT startups entering a platform ecosystem at different times can strategically design their products (i.e., product diversification across platform architectural layers and product differentiation) to gain competitive advantages. Longitudinal evidence from the Hadoop ecosystem demonstrates that product diversification has an inverted U-shaped relationship with complementors success, and such an effect is more salient for earlier entrants than later entrants. Earlier entrants should develop products that are similar to other ecosystem competitors to reduce uncertainty whereas later entrants are advised to explore market niche and differentiate their products.The third essay investigates how platform complementors strategies and products co-evolve over time in the co-created ecosystem network environment. Our longitudinal analysis of the Hadoop ecosystem indicates that complementors technological architecture coverage and alliance exploration strategies increase their product evolution rate. In turn, complementors with faster product evolution are more likely to explore new partners but less likely to cover a wider range of the focal platforms technological layers in subsequent periods. Network density, co-created by all platform complementors, weakens the effects of complementors strategies on their product evolution but amplifies the effects of past product evolutions on strategies.This three-essay dissertation uncovers various understudied competitive strategies in the digital platform context and enriches our understanding of business value creation in digital platform ecosystems