Enhancing User Trust in Cloud Computing Applications

Despite the surge in activity and interest in cloud computing, there are significant and persistent concerns about cloud computing, particularly with regard to trusting the cloud platform in terms of confidentiality, integrity and availability of user data stored through these applications. These factors are significant in determining trust in cloud computing and thus provide the foundation for this paper. The significant role that trust plays in use of cloud computing was considered in relation to various trust related models, theories and frameworks. The available trust models, frameworks and cloud computing adoption strategies focus on cost reduction and the various benefits that are associated with migrating to the cloud. This paper focused on the lack of user trust in cloud computing applications, and strategies of enhancing user trust with reference to the Proposed Trust Model by Mayer, Davis, and Schoorman, (1995) and the Confidentiality, Integrity, Availability (CIA) Triad. A questionnaire was used as the means of gathering data on trust related perceptions of the use of cloud computing. An initial cloud computing adoption model was proposed based on key portions of cloud computing literature that was explored, combined and expected to enhance trust in cloud computing. This initial model was an important foundation for the establishment of the Critical Success Factors (CSFs) and thereafter the framework to enhance user trust in cloud computing applications

Towards a framework for enhancing user trust in cloud computing

Cloud computing is one of the latest appealing technological trends to emerge in the Information Technology (IT) industry. However, despite the surge in activity and interest, there are significant and persistent concerns about cloud computing, particularly with regard to trusting the platform in terms of confidentiality, integrity and availability of user data stored through these applications. These factors are significant in determining trust in cloud computing and thus provide the foundation for this study. The significant role that trust plays in the use of cloud computing was considered in relation to various trust models, theories and frameworks. Cloud computing is still considered to be a new technology in the business world, therefore minimal work and academic research has been done on enhancing trust in cloud computing. Academic research which focuses on the adoption of cloud computing and, in particular, the building of user trust has been minimal. The available trust models, frameworks and cloud computing adoption strategies that exist mainly focus on cost reduction and the various benefits that are associated with migrating to a cloud computing platform. Available work on cloud computing does not provide clear guidelines for establishing user trust in a cloud computing application. The issue of establishing a reliable trust context for data and security within cloud computing is, up to this point, not well defined. This study investigates the impact that a lack of user trust has on the use of cloud computing. Strategies for enhancing user trust in cloud computing are required to overcome the data security concerns. This study focused on establishing methods to enhance user trust in cloud computing applications through the theoretical contributions of the Proposed Trust Model by Mayer, Davis, and Schoorman (1995) and the Confidentiality, Integrity, Availability (CIA) Triad by Steichen (2010). A questionnaire was used as a means of gathering data on trust-related perceptions of the use of cloud computing. The findings of this questionnaire administered to users and potential users of cloud computing applications are reported in this study. The questionnaire primarily investigates key concerns which result in self-moderation of cloud computing use and factors which would improve trust in cloud computing. Additionally, results relating to user awareness of potential confidentiality, integrity and availability risks are described. An initial cloud computing adoption model was proposed based on a content analysis of existing cloud computing literature. This initial model, empirically tested through the questionnaire, was an important foundation for the establishment of the Critical Success Factors (CSFs) and therefore the framework to enhance user trust in cloud computing applications. The framework proposed by this study aims to assist new cloud computing users to determine the appropriateness of a cloud computing service, thereby enhancing their trust in cloud computing applications

Digital curation of records in the cloud to support e-government services in South Africa

Many scholars lament of poor infrastructure to manage and preserve digital records within the public sector in South Africa to support electronic government (egovernment). For example, in South Africa, the national archives’ repository and its subsidiary provincial archives do not have infrastructure to ingest digital records into archival custody. As a result, digital records are left to the creating agencies to manage and preserve. The problem is compounded by the fact that very few public sector organisations in South Africa have procured systems to manage digital records. Therefore, a question is how are digital records managed and stored in these organisations to support e-government? Do public organisations entrust their records to the cloud as an alternative storage given the fact that both physical and virtual storages are a problem? If they do, how do they ensure accessibility, governance, security and long-term preservation of records in the cloud? Utilising the Digital Curation Centre (DCC) Lifecycle Model as a guiding framework, this qualitative study sought to explore digital curation of records in the cloud to support e-government services in South Africa with the view to propose a framework that would guide the public sector to migrate records to the cloud storage. Semi-structured interviews were employed to collect data from the purposively selected Chief Information Officers in the national government departments that have implemented some of the electronic services such as the Department of Arts and Culture, Department of Home Affairs, Department of Higher Education and Training and the Department of Basic Education. Furthermore, the National Archives and Records Services of South Africa was also chosen as it is charged with the statutory regulatory role of records management in governmental bodies. So is the State Information Technology Agency (SITA), a public sector ICT company established in 1999 to consolidate and coordinate the state’s information technology resources in order to achieve cost savings through scale, increase delivery capabilities and enhance interoperability. Interview data were augmented through document analysis of legislation and policies pertaining to data storage. Data were analysed thematically and interpreted in accordance with the objectives of the study. The key finding suggests that although public servants informally and unconsciously put some records in the clouds, government departments in South Africa are sceptical to entrust their records to the cloud due to a number of reasons, such as lack of policy and legislative framework, lack of trust to the cloud storage, jurisdiction, legal implications, privacy, ownership and security risks. This study recommends that given the evolution of technology, the government should regulate cloud storage through policy and legislative promulgation, as well as developing a government-owned cloud managed through SITA in order for all government departments to use it. This study suggests a framework to migrate paperbased records to cloud storage that is controlled by the government.Information ScienceD.Lit. et Phil. (Information Science

A framework for cloud computing adoption in small and medium-sized enterprises : a case of the Accra - Tema metropolis in Ghana

Cloud computing adoption and usage is important to achieving business competition. This is done by making it a competitive tool for firms. The adoption of cloud computing enables firms to achieve greater business competency, improve performance, and allows them to maintain their competitive advantage. Since its emergence, there has been a surge in the adoption of cloud computing with research into its adoption primarily concentrated on bigger firms. However, a major characteristic of cloud computing is the anticipated possibilities it holds for small and medium-sized enterprises (SMEs). SMEs typically operate differently from larger firms and are not limited by resource constraints. For SMEs, the reduction in the financial burden normally associated with the adoption of new technologies is a significant benefit of cloud computing due to their financial constraints. In Ghana, SMEs mostly use obsolete technologies and have a slow response towards new technologies. Thus, they are unable to harness the numerous opportunities technology presents to them to stay competitive. Cloud computing is still regarded as a new technology in the business world, therefore research that focuses on its adoption by SMEs to help them stay competitive is minimal. Available research on cloud computing in Ghana does not provide clear guidelines for ensuring a successful adoption process and the continued use of cloud computing services. This study seeks to investigate how a framework can assist SMEs in their use of cloud computing in the Accra-Tema metropolis of Ghana. A knowledge of the factors associated with adoption decisions and those that significantly influence the decision are required to ensure a successful adoption process. The empirical data was gathered using a questionnaire and face-to-face interviews developed from literature and administered to users and potential users of cloud computing. The questionnaire and interviews primarily investigate key adoption factors and the findings are reported in this research study. The findings reveal interesting insights into understanding issues that affect the overall decision to adopt and use cloud computing services by SMEs. The findings show that the adoption of cloud computing can improve information management practices within SMEs. The findings also reveal that several factors need to be considered in the overall decision to adopt and use cloud computing to ensure a successful adoption process. An initial cloud computing adoption model was proposed based on the empirical findings. Key adoption factors of the initial adoption model include adoption benefits and drivers, concerns and barriers, adoption interventions, and information management in the cloud. computing adoption framework. The proposed adoption framework aims to assist SMEs to adopt and use cloud computing services and make them relevant in the global market