Cross-Platform Question Answering in Social Networking Services

The last two decades have made the Internet a major source for knowledge seeking. Several platforms have been developed to find answers to one's questions such as search engines and online encyclopedias. The wide adoption of social networking services has pushed the possibilities even further by giving people the opportunity to stimulate the generation of answers that are not already present on the Internet. Some of these social media services are primarily community question answering (CQA) sites, while the others have a more general audience but can also be used to ask and answer questions. The choice of a particular platform (e.g., a CQA site, a microblogging service, or a search engine) by some user depends on several factors such as awareness of available resources and expectations from different platforms, and thus will sometimes be suboptimal. Hence, we introduce \emph{cross-platform question answering}, a framework that aims to improve our ability to satisfy complex information needs by returning answers from different platforms, including those where the question has not been originally asked. We propose to build this core capability by defining a general architecture for designing and implementing real-time services for answering naturally occurring questions. This architecture consists of four key components: (1) real-time detection of questions, (2) a set of platforms from which answers can be returned, (3) question processing by the selected answering systems, which optionally involves question transformation when questions are answered by services that enforce differing conventions from the original source, and (4) answer presentation, including ranking, merging, and deciding whether to return the answer. We demonstrate the feasibility of this general architecture by instantiating a restricted development version in which we collect the questions from one CQA website, one microblogging service or directly from the asker, and find answers from among some subset of those CQA and microblogging services. To enable the integration of new answering platforms in our architecture, we introduce a framework for automatic evaluation of their effectiveness

Learning to represent, categorise and rank in community question answering

The task of Question Answering (QA) is arguably one of the oldest tasks in Natural Language Processing, attracting high levels of interest from both industry and academia. However, most research has focused on factoid questions, e.g. Who is the president of Ireland? In contrast, research on answering non-factoid questions, such as manner, reason, difference and opinion questions, has been rather piecemeal. This was largely due to the absence of available labelled data for the task. This is changing, however, with the growing popularity of Community Question Answering (CQA) websites, such as Quora, Yahoo! Answers and the Stack Exchange family of forums. These websites provide natural labelled data allowing us to apply machine learning techniques. Most previous state-of-the-art approaches to the tasks of CQA-based question answering involved handcrafted features in combination with linear models. In this thesis we hypothesise that the use of handcrafted features can be avoided and the tasks can be approached with representation learning techniques, specifically deep learning. In the first part of this thesis we give an overview of deep learning in natural language processing and empirically evaluate our hypothesis on the task of detecting semantically equivalent questions, i.e. predicting if two questions can be answered by the same answer. In the second part of the thesis we address the task of answer ranking, i.e. determining how suitable an answer is for a given question. In order to determine the suitability of representation learning for the task of answer ranking, we provide a rigorous experimental evaluation of various neural architectures, based on feedforward, recurrent and convolutional neural networks, as well as their combinations. This thesis shows that deep learning is a very suitable approach to CQA-based QA, achieving state-of-the-art results on the two tasks we addressed

ARCHITECTURE, MODELS, AND ALGORITHMS FOR TEXTUAL SIMILARITY

Identifying similar pieces of texts remains one of the fundamental problems in computational linguistics. This dissertation focuses on the textual similarity measurement and identification problem by studying a variety of major tasks that share common properties, and presents our efforts to address 7 closely-related similarity tasks given over 20 public benchmarks, including paraphrase identification, answer selection for question answering, pairwise learning to rank, monolingual/cross-lingual semantic textual similarity measurement, insight extraction on biomedical literature, and high performance cross-lingual pattern matching for machine translation on GPUs. We investigate how to make textual similarity measurement more accurate with deep neural networks. Traditional approaches are either based on feature engineering which leads to disconnected solutions, or the Siamese architecture which treats inputs independently, utilizes single representation view and straightforward similarity comparison. In contrast, we focus on modeling stronger interactions between inputs and develop interaction-based neural modeling that explicitly encodes the alignments of input words or aggregated sentence representations into our models. As a result, our multiple deep neural networks show highly competitive performance on many textual similarity measurement public benchmarks we evaluated. Our multi-perspective convolutional neural networks (MPCNN) uses a multiplicity of perspectives to process input sentences with multiple parallel convolutional neural networks, is able to extract salient sentence-level features automatically at multiple granularities with different types of pooling. Our novel structured similarity layer encourages stronger input interactions by comparing local regions of both sentence representations. This model is the first example of our interaction-based neural modeling. We also provide an attention-based input interaction layer on top of the MPCNN model. The input interaction layer models a closer relationship of input words by converting two separate sentences into an inter-related sentence pair. This layer utilizes the attention mechanism in a straightforward way, and is another example of our interaction-based neural modeling. We then provide our pairwise word interaction model with very deep neural networks (PWI). This model directly encodes input word interactions with novel pairwise word interaction modeling and a novel similarity focus layer. The use of very deep architecture in this model is the first example in NLP domain for better textual similarity modeling. Our PWI model outperforms the Siamese architecture and feature engineering approach on multiple tasks, and is another example of our interaction-based neural modeling. We also focus on the question answering task with a pairwise ranking approach. Unlike traditional pointwise approach of the task, our pairwise ranking approach with the use of negative sampling focuses on modeling interactions between two pairs of question and answer inputs, then learns a relative order of the pairs to predict which answer is more relevant to the question. We demonstrate its high effectiveness against competitive previous pointwise baselines. For the insight extraction on biomedical literature task, we develop neural networks with similarity modeling for better causality/correlation relation extraction, as we convert the extraction task into a similarity measurement task. Our approach innovates in that it explicitly models the interactions among the trio: named entities, entity relations and contexts, and then measures both relational and contextual similarity among them, finally integrate both similarity evaluations into considerations for insight extraction. We also build an end-to-end system to extract insights, with human evaluations we show our system is able to extract insights with high human acceptance accuracy. Lastly, we explore how to exploit massive parallelism offered by modern GPUs for high-efficiency pattern matching. We take advantage of GPU hardware advances and develop a massive parallelism approach. We firstly work on phrase-based SMT, where we enable phrase lookup and extraction on suffix arrays to be massively parallelized and vastly many queries to be carried out in parallel. We then work on computationally expensive hierarchical SMT model, which requires matching grammar patterns that contain ''gaps''. In order to get high efficiency for the similarity identification task on GPUs, we show developing massively parallel algorithms on GPUs is the most important approach to fully utilize GPU's raw processing power, and developing compact data structures on GPUs is helpful to lower GPU's memory latency. Compared to a highly-optimized, state-of-the-art multi-threaded CPU implementation, our techniques achieve orders of magnitude improvement in terms of throughput