SERVICE-PROCESS CONFIGURATIONS IN ELECTRONIC RETAILING: A TAXONOMIC ANALYSIS OF ELECTRONIC FOOD RETAILERS

Service-processes of electronic retailers are founded on electronic technologies that provide flexibility to sense and respond online to the dynamic and complex needs of customers. In this paper, we develop a taxonomy of service-processes in electronic retailing and demonstrate their linkage to customer satisfaction and customer loyalty. The taxonomy is grounded in a conceptual classification scheme that differentiates service-process stages on a continuum of flexibility. Using data on electronic service-processes collected from 255 electronic food retailers, we identified eight configurations for the taxonomy. We also collected and analyzed publicly reported customer satisfaction survey data that were available for 52 electronic food retailers in the study sample. The results of this analysis indicate positive and significant correlation of the ordering of the taxonomy configurations with (i) customer satisfaction with product information, product selection, web site aesthetics, web site navigation, customer support, and ease of return, and (ii) customer loyalty. Taken together, the results of our empirical analyses demonstrate that the taxonomy captures information and variety within and across the electronic service-process configurations in ways that can be related to customer satisfaction and customer loyalty.Marketing, Research and Development/Tech Change/Emerging Technologies,

Performance-oriented Cloud Provisioning: Taxonomy and Survey

Cloud computing is being viewed as the technology of today and the future. Through this paradigm, the customers gain access to shared computing resources located in remote data centers that are hosted by cloud providers (CP). This technology allows for provisioning of various resources such as virtual machines (VM), physical machines, processors, memory, network, storage and software as per the needs of customers. Application providers (AP), who are customers of the CP, deploy applications on the cloud infrastructure and then these applications are used by the end-users. To meet the fluctuating application workload demands, dynamic provisioning is essential and this article provides a detailed literature survey of dynamic provisioning within cloud systems with focus on application performance. The well-known types of provisioning and the associated problems are clearly and pictorially explained and the provisioning terminology is clarified. A very detailed and general cloud provisioning classification is presented, which views provisioning from different perspectives, aiding in understanding the process inside-out. Cloud dynamic provisioning is explained by considering resources, stakeholders, techniques, technologies, algorithms, problems, goals and more.Comment: 14 pages, 3 figures, 3 table

The Role of Older People as Consumers - the Comparative Analysis of Old and New Member States of European Union

This paper contributes to the most current European scientific discussions on an importance of older people for a development of economies from the perspective of their impact on goods and services markets. Furthermore, especially in a context of insufficient optimization of companies strategies, which are still directed to a shrinking group of young buyers and the lack of knowledge about changing needs of older customers need to be highlighted and analyzed to bring new solutions for producers, retailers and whole markets.Studium porównawcze stanowi wkład do bieżącej dyskusji naukowej nad znaczeniem osób starszych dla rozwoju europejskich gospodarek w perspektywie ich roli odgrywanej na rynkach dóbr i usług