BANKING QUEUE SYSTEM IN NIGERIA

Queuing in Nigerian bank is an approach that involves lining up of customers in bank hall in order to be served bybank personnel at each terminal (server). At any point in service time, customers usually move to the desk for oneenquiries or the other. This and other obstructions result to much delay in customers waiting time. It now becomesone of the challenges for banks, to be able to manage the time spent by customers in the banking hall to remaincompetitive. The aim of this research is to minimize waiting time in queue by proper queue management andthereby maximizing throughput. We developed a web based application that assigns each customer queue numberon arrival based on touching the screen and the queue number are stored electronically. First in First out QueueMethod is implemented in the design to achieve an orderly service delivery, also customer who have successfulgotten the queue number are attended to first based on FIFO-Queue Model already programmed, After asuccessfully daily operation in the bank, performance measure can be display. The proposed system whenimplemented will minimize the problems of congestion, and better service will be achieved. This research uncoveredthe applicability and extent of usage of queuing models in achieving customer satisfaction at the lowest cost.Keyword: Queue, Fifo, Bank, Customer, Operatio

Queuing Model as a Technique of Queue Solution in Nigeria Banking Industry

The study of “Queuing model as a Technique of Queue solution in Nigeria Banking Industry” was carried out. The obvious cost implications of customers waiting range from idle time spent when queue builds up, which results in man-hour loss, to loss of goodwill, which may occur when customers are dissatisfied with a system. However, in a bid to increase service rate, extra hands are required which implies cost to management. The onus is then on the management to strike a balance between the provision of a satisfactory and reasonable quick service and minimizing the cost of such service. Thus, the management should evaluate performance of different queuing structures and strike a middle ground between cost on one hand and benefits of improved service on the other hand, which is the main thrust of this study. Therefore, this study attempts to look at the problem of long queues in blanks, why bank managers find it difficult to eliminate queues and the effect of queuing model as a technique of queue solution in Nigerian Banking Industry. Descriptive research method was employed in carrying out the study at United Bank for African Pie., Gariki Branch, Enugu, through observation, interview and questionnaire administration. The variables measured include arrival rate ( ) and service rate ( ). They were analyzed for simultaneous efficiency in customer satisfaction and cost minimization through the use of a multi-channel queuing model, which were compared for a number of queue performances such as; the average number of customers in the queue and in the system, average time each customer spends in the queue and in the system and the probability of the system being idle. It was discovered that, using a three-server system was better than a 2-server or 4-server systems in terms of the performance criteria used and the study inter-alia recommended that, the management should adopt a three-server model to reduce total expected costs and increase customer satisfaction. Keywords: Queuing Model, Queue Solution, Banking Industr

Queues with delays in two-state strategies and Lévy input

We consider a reflected Lévy process without negative jumps, starting at the origin. When the reflected process first upcrosses level K, a timer is activated. After D time units, the timer expires and the Lévy exponent of the Lévy process is changed. As soon as the process hits zero again, the Lévy exponent reverses to the original function. If the process has reached the origin before the timer expires then the Lévy exponent does not change. Using martingale techniques, we analyze the steady-state distribution of the resulting process, reflected at the origin. We pay special attention to the cases of deterministic and exponential timers, and to the following three special Lévy processes: (i) a compound Poisson process plus negative drift (corresponding to an M/G/1 queue), (ii) Brownian motion, and (iii) a Lévy process that is a subordinator until the timer expires. © Applied Probability Trust 2008