The commercialisation of knowledge management practices to k-based development in Malaysia

This paper studies the connection between the commercialization of knowledge management practices and its contributions toward the knowledge-based development in Malaysia. Theoretical relations in this paper were tested through an empirical study carried out among public-listed organisations in the industrial products, consumer products, and service industries in Malaysia. The findings of this paper revealed that it is important for corporations to focus on knowledge management in the development of the organisation’s corporate strategy. Empirical evidence supported the view that firms with knowledge management capabilities and understanding will utilise these capabilities to drive their quality strategy, thus performing better than those that do not. In addition, the finding serves as an initial move among private sector business toward a knowledge-based country. This paper concludes that these practices have a positive incidence not only on the performance of the firm but it also gives some initial contributions toward the development of Malaysia as a knowledge-based country

An explanatory and predictive PLS-SEM approach to the relationship between organizational culture,organizational performance and customer loyalty: The case of health clubs

Purpose This study aims to analyze the impact and predictive capacity of organizational culture on both customer loyalty and organizational performance in health clubs using data from managers and customers of health clubs in Spain. Design/methodology/approach A total of 101 managers were asked to measure organizational culture and organizational performance and 2,931 customers were asked to indicate their customer loyalty. The proposed hypotheses were tested and their predictability assessed through PLS-SEM. A composite concept was adopted to analyze the relationships between the different constructs and their indicators. Findings The findings suggest that organizational culture has a positive relationship with both customer loyalty and organizational performance. The four main dimensions of organizational culture that influence this relationship are, in order of significance, organizational presence, formalization, atmosphere and service-equipment. The authors’ model has a very good predictive power for both dependent variables. Originality/value Customer loyalty is an aspect of health clubs that can be improved. This study highlights the importance of creating a strong organizational culture in health clubs, as it enhances and predicts customer loyalty and organizational performance. Its predictability has already been tested with samples of managers and customers, with the analysis being performed from the perspective of the organization’s management and customer perceptions. This study also contributes to the field of sport management, using a predictive PLS-SEM techniqu

Analysing relationship quality and its contribution to consumer relationship proneness

Relationship marketing has been the dominant paradigm in the sphere of marketing in the last decades. However, aspects such as globalisation, development of information technologies, or the growing competitiveness pressure have caused the way of approaching relationship management with consumers to change. A consumer feels as the lead character and demands personalised treatment customised to his/her needs and specific characteristics. In this context, relationship quality (RQ) allows to understand the proneness of consumers to keep their commercial relations alive. Several are the studies that analyse RQ antecedents, but none has used a comprehensive management approach that includes resources and capabilities (such as market orientation or knowledge management) that a company has available for management in order to enhance said RQ. Furthermore, we analyse the effect of said perceived quality on the consumer’s proneness to maintain the relationship

A STUDY ON KMS ADOPTION: ATTRIBUTES FOR IMPROVING SYSTEM USER SATISFACTION

The electronic knowledge management system (KMS) adoption phenomenon has long been researched with an objective of exploring and improving how corporations can best manage their knowledge assets and capabilities (Alavi and Leidner, 2001). Corporations invest in the technology and people with an assumption that acceptable returns of improved performance and organizational value will result. By having a more complete perspective on what promotes potential KMS adopters to fully engage in the use, support, and ongoing maintenance of the KMS is beneficial to academics and practitioners. This paper proposes that in order to gain the level of KMS user satisfaction which “fully engages” the end user, a closer examination of the culture characteristics is in order. In addition, this paper will consider the practitioner’s perspective where initial acceptance must be extended into ongoing support and continuous input necessary to keep the KMS useful for the end user community

Effect of Learning Orientation on Innovation: A Mediating Role of Knowledge Competence

The purpose of this research was to investigate the effect of learning orientation on innovation, and knowledge competence as a mediator between learning orientation and innovation. The research collected data from 70 managers of manufacturing SMEs in Bali Province responded to the research questionnaires, and then the data were analyzed by using structural equation modeling with the partial least square approach. The results of this research show a significant and direct effect of learning orientation on innovation, learning orientation on knowledge competence, and knowledge competence on innovation. Furthermore, the results of the research show an indirect influence between learning orientation and innovation, which is mediated by knowledge competence. The findings of this research empirically show that learning orientation has a positive effect on knowledge competence, and knowledge competence has an important mediating effect to be managed to explain the mechanism by which learning orientation encourages innovation. Based on the research result, therefore, it can be concluded that this research offers empirical evidence about the relationship of learning orientation, knowledge competence and innovation. This research makes a theoretical contribution to the clarification that high learning orientation levels can increase innovation capacity. An important finding of this research is the role of learning orientation to increase innovation through the mediation of knowledge competence

Knowledge Management and Innovation: The mediating effects of organizational learning

[[abstract]]The relationship between knowledge management and innovation is very critical now. However, without good capability of organizational learning, one organizational can't retain some important knowledge management practices and increase innovation. This study tries to set a model figuring out the moderating effects of organizational learning between knowledge management and innovation based on Common Wealth Magazine's Top 1000 manufacturers and Top 100 financial firms in Taiwan 2007. The result reveals that the relationship among knowledge management, as well as organizational learning and organizational innovation utilizing structural equation modeling. The results show that organizational learning is the mediating variable between knowledge management and organizational innovation. Therefore, knowledge management is an important input, and organizational learning is a key process, then organizational innovation is a critical output.[[conferencetype]]國際[[conferencedate]]20091208~20091211[[iscallforpapers]]Y[[conferencelocation]]Hong Kong, Chin

How knowledge sharing and business process contribute to organizational performance: Using the fsQCA approach

The purpose of this research is to carry out a comparative analysis of organizational factors that facilitate knowledge sharing and business process, ultimately contributing to the improvement of organizational performance. The literature considers knowledge sharing a key factor for driving innovation as well as the organization's business performance, as both explicit and tacit knowledge sharing promotes a novel robust approach for business-knowledge process. This research explores the application of fuzzy-set qualitative comparative analysis as a set-theoretic comparative analysis approach to investigate the relationships between knowledge sharing, business process, and organizational performance through the identification of key organizational operation factors. Based on empirical data collected from 28 cases, the analysis results demonstrate the important role of organizational operation factors in knowledge sharing and business-knowledge process, which directly contribute to the improvement of organizational performance