Designing in between Local Government and the Public – Using Institutional Analysis in Interventions on Civic Infrastructures

Adapting and changing the systems and technologies involved in civic engagement with local government is among the key challenges of collaborative technologies for political participation. In such contexts, both existing sets of technologies and ingrained, often formalised practices, the ‘rules of the game’, constrain any opportunity for intervention. Additionally, ‘civic’ and expert groups with conflicting agendas and divergent demands on public choices assert their influence in these transformation programmes. The article argues that established methods in collaborative systems design have thus far overlooked the role of recurring actions involved in public participation as well as the formal rules and ingrained practices that construct them. Yet, such patterns present a valuable resource for design interventions. Thus, based on an institutional approach, the article outlines a methodology for requirement gathering by mapping the relations of actors, software and their use along identifiable action situations. The method called for a dialogue between socio-technical-spatial contexts of public service and specific actions taking place within it. Drawing on a case of organising civic engagement in urban planning, the article discusses how to find and trace existing practices across social settings, information technologies and material contexts where engagements take place. The approach underscores the existing institutional contexts in inspiring, opening and constraining the opportunities to support ‘civics’

Making sense of assets: Community asset mapping and related approaches for cultivating capacities

This working paper critically reviews some main aspects from asset based approaches highlights key strengths and weaknesses for future research/development. Drawing on a large body of reports and relevant literature we draw on different theoretical traditions and critiques, as well as practices and processes embedded within a broad range of approaches including, widely acknowledged frameworks such Asset Based Community Development (ABCD), Appreciative Inquiry (AI), Sustainable Livelihood Approaches (SLA) and Community Capitals Framework (CCF). Although these are presented as distinct approaches, there is a sense of evolution through them and many of them overlap (in terms of both theories and methodologies). We also include emerging frameworks, including geographical, socio-spatial, visual and creative approaches, stemming from a number of projects within AHRC’s Connected Communities programme and additional collaborations

Beyond Transactional Democracy: A Study of Civic Tech in Canada

Technologies are increasingly enrolled in projects to involve civilians in the work of policy-making, often under the label of 'civic technology'. But conventional forms of participation through transactions such as voting provide limited opportunities for engagement. In response, some civic tech groups organize around issues of shared concern to explore new forms of democratic technologies. How does their work affect the relationship between publics and public servants? This paper explores how a Civic Tech Toronto creates a platform for civic engagement through the maintenance of an autonomous community for civic engagement and participation that is casual, social, nonpartisan, experimental, and flexible. Based on two years of action research, including community organizing, interviews, and observations, this paper shows how this grassroots civic tech group creates a civic platform that places a diverse range of participants in contact with the work of public servants, helping to build capacities and relationships that prepare both publics and public servants for the work of participatory democracy. The case shows that understanding civic tech requires a lens beyond the mere analysis or production of technical artifacts. As a practice for making technologies that is social and participatory, civic tech creates alternative modes of technology development and opportunities for experimentation and learning, and it can reconfigure the roles of democratic participants.Comment: Will appear in CSCW1 202

When Concerned People Produce Environmental Information: A Need to Re-Think Existing Legal Frameworks and Governance Models?

When faced with an environmental problem, locals are often among the first to act. Citizen science is increasingly one of the forms of participation in which people take action to help solve environmental problems that concern them. This implies, for example, using methods and instruments with scientific validity to collect and analyse data and evidence to understand the problem and its causes. Can the contribution of environmental data by citizens be articulated as a right? In this article, we explore these forms of productive engagement with a local matter of concern, focussing on their potential to challenge traditional allocations of responsibilities. Taking mostly the perspective of the European legal context, we identify an existing gap between the right to obtain environmental information, granted at present by the Aarhus Convention, and “a right to contribute information” and have that information considered by appointed institutions. We also explore what would be required to effectively practise this right in terms of legal and governance processes, capacities, and infrastructures, and we propose a flexible framework to implement it. Situated at the intersection of legal and governance studies, this article builds on existing literature on environmental citizen science, and on its interplay with law and governance. Our methodological approach combines literature review with legal analysis of the relevant conventions and national rules. We conclude by reflecting on the implications of our analysis, and on the benefits of this legal innovation, potentially fostering data altruism and an active citizenship, and shielding ordinary people against possible legal risks

Defining and assessing the transformational nature of smart city governance: Insights from four European cases

Smart cities are a new approach to urban development based on the extensive use of information and communication technologies and on the promotion of environmental sustainability, economic development and innovation. The article is aimed at discussing whether the adoption of a smart city approach entails the transformation of existing institutional structures and administrative practices. To this end, four cases of European smart cities are analysed: Amsterdam, Barcelona, Turin and Vienna. The article describes their models of governance, investigates the level of transformation that occurred in their governmental structures, outlines the main drawbacks and identifies possible connections with the emergent paradigm of the New Public Governance

A model for choice infrastructure: looking beyond choice architecture in Behavioral Public Policy

Interventions that tackle ‘last mile’ behaviors in the form of improved choice architecture are fundamental to Behavioral Public Policy (BPP), yet far less attention is typically paid to the nature and design of underlying system conditions and infrastructures that support these interventions. However, inattention to broader conditions that impact participant engagement and intervention functionality, such as barriers to access that deter participa- tion or perverse structural disincentives that reward undesirable behaviors, may not only limit the effectiveness of behavioral solutions but also miss opportunities to deliberately design underlying ‘plumbing’ – the choice infrastructure – in a way that improves overall system efficacy and equity. Using the illustrative case of civic policy in food licensure, this article describes how using a ‘SPACE’ model to address Standards, Process mechanics and policies, Accountability, Culture within systems, and Evaluative and iterative feedback can support the development of improved choice infrastructure, contributing to BPP problem- solving efforts by helping practitioners create system conditions that are more conducive to the success of behavioral solutions

Information, Development and Social Change Programs in Information Schools

The objective of this report from School of Information masters students is to explore opportunity spaces for dynamic research networks and agendas focused on information, development, and social change. Research networks will include faculty, master's and doctoral students across information schools who will generate new paradigms for meeting social challenges through information science, new design methods for community inquiry, and evaluation methods to measure the effectiveness of these initiatives in affecting social change through mechanisms such as efficiency of resource utilization. Development in the context of this report refers to economic, social, and infrastructure capacity building initiatives in both emerging and developed economies.http://deepblue.lib.umich.edu/bitstream/2027.42/91307/1/2009-McLauglinPuckett-ISI_Report_Final.dochttp://deepblue.lib.umich.edu/bitstream/2027.42/91307/2/2009-McLauglinPuckett-ISI_Report_Final.pd

AHRC Challenges of the Future: Public Services

This report addresses the state of UK university-led design research in the context of public services. It identifies centres of excellence and their supporting infrastructure and maps the research landscape through a review of projects and research centres. It presents salient themes, questions and approaches within practice and details the role that design research may play in the future of public service research and innovation. Reviewing the innovative capacity of design research undertaken in the public service context, it looks at the methods, strategies and skills that afford this capacity. It identifies developmental opportunities to support further work in this context andprovides insight into future collaborations, partnerships and consortia to support activity and drive co-investment between academia, government and industry. The report aims to: •Increase awareness of how design creates high-level societal and economic benefit in the public service context. •Understand how academic design research functions strategically and how it is operationalised within this context. •Understand how university collaborations are critically important in supporting innovationwithin this context. •Understand how collaborations are initiated and sustained to add social and economic value. The research was conducted from March to June 2020 and complements five other AHRC fellowships focused on design research for place, future mobility,artificial intelligence, clean growth and policy. Reflecting its long-standing support of design research, AHRC appointed 5 Design Research Fellows. These short-term, intensive Fellowships were aimed at assessing the value of UK university-led design research to the UK’s industrial strategy

Comparative infrastructural modalities: Examining spatial strategies for Melbourne, Auckland and Vancouver

Infrastructure systems are critical to support sustainable and equitable urbanisation, and infrastructure is becoming more prominent within urban spatial strategies. However, the fragmented governance and delivery of spatial plans and infrastructure projects create a challenging environment to embed planning goals across the planning, delivery and operation of infrastructure systems. There is significant uncertainty around future needs and the complex ways that infrastructures influence socio-spatial relations and political-economic processes. Additionally, fragmented knowledge of infrastructure across different disciplines undermines the development of robust planning strategies. Comparative analysis of strategic spatial plans from Auckland, Melbourne and Vancouver examines how infrastructures are instrumentalised to support planning goals. Across the three cases, the analysis identified four common infrastructural modalities: rescaling socio-spatial relations through targeted intensification, intra-urban mobility upgrades and containment boundaries; re-localising socio-spatial relations to the suburban scale with ‘complete communities’; protection of ‘gateway’ precincts; and local planning provisions to support housing affordability. By examining infrastructure through a theoretical framework for suburban infrastructures, this analysis revealed how infrastructures exert agency as artefacts shaping socio-spatial relations and through the internalisation of political-economic processes. Each modality mobilised infrastructure to support goals of global competitiveness, economic growth and ‘liveability’. Findings suggest that spatial strategies should take a user-focused approach to infrastructure to meet the needs of diverse urban populations, and engage directly with the modes of infrastructure project delivery to embed planning goals across design, delivery and operations stages. Stronger institutional mandates to control land-use and provide affordable housing would improve outcomes in these city-regions