Digital assemblages, information infrastructures, and mobile knowledge work

We theorize mobile knowledge workers’ uses of digital and material resources in support of their working practices. We do so to advance current conceptualizations of both “information infrastructures” and “digital assemblages” as elements of contemporary knowledge work. We focus on mobile knowledge workers as they are (increasingly) self-employed (e.g., as freelancers, entrepreneurs, temporary workers, and contractors), competing for work, and collaborating with others: one likely future of work that we can study empirically. To pursue their work, mobile knowledge workers draw together collections of commodity digital technologies or digital assemblages (e.g., laptops, phones, public WiFi, cloud storage, and apps), relying on a reservoir of knowledge about new and emergent means to navigate this professional terrain. We find that digital assemblages are created and repurposed by workers in their infrastructuring practices and in response to mobility demands and technological environments. In their constitution, they are generative to both collaborative and organizational goals. Building from this, we theorize that digital assemblages, as individuated forms of information infrastructure, sustain stability and internal cohesion even as they allow for openness and generativity

Design as Inquiry: A Manual

Concepts such as design thinking, knowledge creation, or open-ended problem-solving have become popular in recent years as they hold promise to generate innovation and prepare ourselves for the challenges we are facing at the beginning of the 21st Century. What these approaches have in common is that they build on a creative and transformational under-standing of learning and inquiry. They mark a shift from a belief mode, focused on the plausibility and justification of ideas towards a design mode, oriented towards the utility and promissingness of ideas (cf. Bereiter, 2010). While a lot has been written about these new forms of learning and inquiry there is no commonly agreed upon model on its methodological and epistemological foundations. Additionally there are only limited resources available for students and teachers on how to make use of these approaches in education. Against this background this manual introduces Design as Inquiry as a common conceptual denominator and provides practical guidance for teachers and students. Yet, rather than providing a full-fledged methodology, the manual comprises a set of evolving ideas. The presentation therefore is intentionally fragmentary and unfinished, aiming to stimulate the readers’ curiosity, reflection and response. In this sense, this manual provides a snapshot of its authors’ ideas at the time of writing, but we are eager to learn about your questions and ideas regarding the matters tackled and are willing to discuss them with you

Non-verbal interaction in the design of telepresence robots for social nomadic work

Thesis (S.M.)--Massachusetts Institute of Technology, Dept. of Mechanical Engineering, 2012.Cataloged from PDF version of thesis.Includes bibliographical references (p. 77-84).Telepresence robots have emerged as a novel solution to meeting the social communication needs of nomadic workers. This thesis provides an overview of non-verbal communication cues for telepresence robot applications, and a snapshot of the competitive landscape for commercially available telepresence robots today. It then follows the design of a low-cost telepresence robot which can be remotely operated whilst running Skype, and discusses how further non-verbal communication cues could be incorporated to increase the feeling of social presence. Specifically, face tracking and the ability to communicate gaze is developed in the final prototype.by Jennifer S. Milne.S.M

Use, Non-Use, and Appropriation of Large Non-Interactive Public Displays in Higher Education Contexts

Large Display Technologies (LDTs) are becoming common in public spaces, changing the way we engage and share media content. The end use of LDTs can range from broadcasting information feeds (e.g., news programming) to supporting users in manipulating on-screen content (e.g., an interactive building map). One use residing as a mid-point of this range are non-interactive LDTs with content and interaction driven by users’ own personal devices. LDTs of this type are associated with supportive furniture, connection ports, and the presence of network protocols. Potentially, users can carve out personalized activity spaces in public, allowing them to engage their digital content just as they would at home or at the office. We identify this specific use of LDTs as Publicly Appropriable LDTs (PALs). Stakeholders of PALs might understand what users need in regards to technology support and furniture, but may lack the means of evaluating the outcomes of said installation. Existing literature on LDTs do not provide frameworks on how PALs can support users’ activities. To solve these issues, we need to better understand how PALs are situated in context with respect to users and its surrounding environment. In this study, we conducted an evaluative study of a PAL installation at the College of Architecture (CoA) at Texas A&M University. The CoA’s installation of PALs consists of a set of 8 individual units dispersed across the three floors of its main academic building. Users varying from students to faculty members were interviewed and observed as they utilized these PALs in their daily practice. From this study we found three categories of findings. First, we saw how users appropriated PALs specifically to their activities. Our second finding centered on how the PALs’ displays transition in and out of active use during occupation and what this signifies as its role during use. Finally, we found that the surroundings of a PAL had space and place-based attributes that impacted users’ experience of PALs

Mobility of Knowledge Work and Affordances of Digital Technologies

Information communication technologies (ICTs) enable mobile knowledge workers to conduct information practices.These practices ensure access, keep social cohesion, maintain acuity, uphold work rhythm, and enact work-life balance.Mobile knowledge workers mobilize their work practices across space, time, social situations, and contexts.Mobile knowledge workers employ personalized assemblages of ICTs to best achieve mobilization across different boundaries. The focus of this work arises from two needs within information science literature: (1) to understand more, from an empirically driven perspective, about the increasingly visible yet understudied mobile work population, and (2) to address more clearly, from a theoretical standpoint, the ways in which information and communication technologies (ICTs) mediate the work practices of these mobile workers. Drawing on the affordance perspective, this research goes beyond simplistic conceptualizations of technological effects to explore the roles of multiple ICTs in enabling mobile knowledge work. In this paper, the use of ICTs in mobilizing information practices and the ways in which ICTs generate affordances along different mobility dimensions (spatial, temporal, contextual, and social) are examined. The empirical base of this research is a field of study of 33 mobile knowledge workers (MKWs); broadly, it focuses on the ways they employ ICTs to accomplish work in dynamic and unpredictable work conditions

Exploring Mobile Knowledge Workers' Technological Barriers and Adoptive Strategies

This paper focuses on the technological barriers mobile knowledge workers contend with in their professional activities. In conducting an exploratory study of a small group, themes emerged regarding their technological barriers that eroded their capacity for mobility, which included interacting with associates remotely, incorporating mobile technologies into the suite of professional tools, and building a portfolio of applications and services that prioritized their efficiency. My analysis is developed from concepts in Ubiquitous Computing and sociotechnical theory. By analyzing their barriers and adoptive strategies, I suggest a framework that aims to identify barriers and associate them with solutions.Master of Science in Information Scienc

SMOOSH : a conceptual approach to adaptable flat-pack shoes for contemporary digital nomads : a dissertation presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy, Massey University, Wellington, New Zealand

Copyrighted images have been removed, but may be accessed via the source link in each caption.Adaptable products often present a range of possibilities for changing contexts and circumstances. Their use can also enable a way of being and operating that engenders nomadism. However, shoe studies in this context have never been systematically studied. Immense technical changes over the last thirty years have affected communication and reduced travel costs, while globalization has made remote work not only possible but often desirable. This global transformation has produced “digital nomads”, who use telecommunication technologies to earn a living whilst living, travelling and working remotely. The digital nomad has inspired this practice-led research project exploring the conceptual design of a multipurpose, adaptable shoe, which satisfies the requirements of unpredictable travel and a nomadic lifestyle. This footwear design project is multidisciplinary and situated at the nexus of fashion apparel and product design. Transformable/adaptable fashion and un-build concepts have been utilised as a theoretical framework to explore the shoe’s versatility, critique aesthetic values used on an everyday basis, and locate the shoe in an urban, utilitarian and minimal fashion context. The primary focus is on the versatility and packability of shoes, which are bulky and difficult to transport. Identifying these constraints was a creative catalyst to challenge footwear construction methods and design processes and to explore a collapsible, packable free-upper shoe. The outcome of this research is a conceptual design for flatpack Smoosh shoes, a system that allows for convenient packing. The developed concept is a footwear with a range of sock-like inner components that can be docked into the shell outer-sole, both of which are fully functional pieces that can be used separately to expand versatility and minimize luggage space. They allow hassle-free travel and offer recyclability. Smoosh contributes to footwear design knowledge by providing a novel construction system for travel purposes. It establishes that although rolling is the most common collapsible principle in the travel apparel and footwear markets, principles such as folding, hinging and creasing are far more desirable for travel shoes. The conceptual exploration and final footwear design contribute to the field of adaptable footwear by providing information for further research and development

Agency, Sociomateriality and Configuration Work

Social informatics research offers insights into the relationship between information technologies and social contexts. However, the material roles of information technologies, and their interplay with the agentic work of social actors, have not been addressed. Drawing on a field study of 37 mobile knowledge workers, we examine the dual material roles (enabling and constraining) played by information technologies in their work practices. We also investigate how these workers exert agency by fashioning multiple information technologies into a functioning digital assemblage. Although information technologies provide consequential affordances that enable mobilization of work across spaces and times, they simultaneously present design-driven, local, organizational, and temporal technological constraints that require mobile knowledge workers to engage in “configuration work” to make information technologies function effectively. Building on a sociomaterial perspective, we further discuss the interplay of information technologies and work practices enacted by mobile knowledge workers, in which both human and technological agency are materialized

Personal Artifact Ecologies in the Context of Mobile Knowledge Workers

Recent work suggests that technological devices and their use cannot be understood in isolation, and must be viewed as part of an artifact ecology. With the proliferation of information and communication technologies (ICTs), studying artifact ecologies is essential in order to design new technologies with effective affordances. This paper extends the discourse on artifact ecologies by examining how such ecologies are constructed in the context of mobile knowledge work, as sociotechnical arrangements that consist of technological, contextual, and interpretive layers. Findings highlight the diversity of ICTs that are adopted to support mobile work practices, and effects of individual preferences and contextual factors (norms of collaboration, spatial mobility, and organizational constraints)