Digital interaction: where are we going?

In the framework of the AVI 2018 Conference, the interuniversity center ECONA has organized a thematic workshop on "Digital Interaction: where are we going?". Six contributions from the ECONA members investigate different perspectives around this thematic

Collaborative Solution Architecture for Developing a National Interoperability Framework in Romania

Interoperability framework is a set of standards and guidelines that describe how organizations have established or will establish to interact. The framework is not static, but one that adapts to the change of standards, administrative requirements and technology. It can be adapted to the socio - economic, political, cultural, linguistic, historical and geographical purposes and to a specific context or situation. The article aims to clarify the essential concepts necessary for outlining Romanian national interoperability framework and to propose collaborative solution architecture for its development, updating and maintaining.Interoperability Framework, National Interoperability Framework, European Interoperability Strategy, Collaborative Solution Architecture

Expérience utilisateur et services publics numériques : Améliorer l'interaction citoyen-administration dans l'ère de la transformation digitale

Cet article explore le rôle central de l'expérience utilisateur dans l'interaction entre les citoyens et l'administration publique à l'ère de la transformation digitale. Il met en avant l'importance de l'expérience utilisateur pour établir la confiance et la satisfaction des citoyens en proposant des services numériques adaptés à leurs besoins et préférences. L'étude analyse également l'impact positif de l'expérience utilisateur sur l'efficacité des processus administratifs en simplifiant les procédures et en réduisant les obstacles bureaucratiques. Des exemples concrets de bonnes pratiques d'interaction citoyen-administration, basées sur l'expérience utilisateur, sont présentés pour illustrer comment une approche centrée sur les utilisateurs peut améliorer la qualité des services publics et renforcer l'engagement des citoyens. Malgré les défis et les contraintes liés à la mise en œuvre de ces principes, tels que les contraintes budgétaires et les réglementations, l'article souligne l'importance cruciale de mettre en place une approche centrée sur les utilisateurs, en s'appuyant sur l'innovation technologique, l'évaluation continue et une réflexion éthique, afin de créer des services publics numériques efficaces, accessibles et axés sur les besoins des citoyens. &nbsp

Innovative public governance through cloud computing: Information privacy, business models and performance measurement challenges

Purpose: The purpose of this paper is to identify and analyze challenges and to discuss proposed solutions for innovative public governance through cloud computing. Innovative technologies, such as federation of services and cloud computing, can greatly contribute to the provision of e-government services, through scaleable and flexible systems. Furthermore, they can facilitate in reducing costs and overcoming public information segmentation. Nonetheless, when public agencies use these technologies, they encounter several associated organizational and technical changes, as well as significant challenges. Design/methodology/approach: We followed a multidisciplinary perspective (social, behavioral, business and technical) and conducted a conceptual analysis for analyzing the associated challenges. We conducted focus group interviews in two countries for evaluating the performance models that resulted from the conceptual analysis. Findings: This study identifies and analyzes several challenges that may emerge while adopting innovative technologies for public governance and e-government services. Furthermore, it presents suggested solutions deriving from the experience of designing a related platform for public governance, including issues of privacy requirements, proposed business models and key performance indicators for public services on cloud computing. Research limitations/implications: The challenges and solutions discussed are based on the experience gained by designing one platform. However, we rely on issues and challenges collected from four countries. Practical implications: The identification of challenges for innovative design of e-government services through a central portal in Europe and using service federation is expected to inform practitioners in different roles about significant changes across multiple levels that are implied and may accelerate the challenges' resolution. Originality/value: This is the first study that discusses from multiple perspectives and through empirical investigation the challenges to realize public governance through innovative technologies. The results emerge from an actual portal that will function at a European level. © Emerald Group Publishing Limited

HCI in e-Government and e-Democracy

This chapter introduces the application of HCI design processes and design principles in e-government and e-democracy. We elaborate on HCI design processes and six HCI design principles in the context of e-government and e-democracy, including citizen-centered design, usability, accessibility, access to information, transaction efficiency, and security and privacy. Then, we present two cases to demonstrate the value of applying the HCI processes and design principles in developing and deploying e-government and e-democracy. Finally, we highlight the challenges faced by e-government and e-democracy as well as the future trends. In conclusion, HCI can help the success of e-government and e-democracy and their future growth

Citizen Preferences toward e-Government City Portals - An empirical Analysis of Full Online, Mobile and Social Media Services

Governments worldwide increasingly provide public services via e-Government city portals. During the last decade, e-Government practice has developed from a rudimentary use to an establishment of holistic citizen platforms offering different public e-Services. Recently, public e-Service provision has shifted toward three main developments involving full online service provision, public social media, and mobile government. Despite practical significance regarding these emerging trends and corresponding adapted citizen needs, understanding city portal user preferences is a neglected research issue. Therefore, this study carries out an explorative research approach to get insights into citizen preferences in order to provide implications for an efficient portal management and to contribute to the current scientific discourse regarding user-centric e-Government

Content Accessibility of Web documents. Principles and Recommendations

The paper is an overview of issues related to the accessibility of Web sites, of European initiatives and recommendations in the field, of future solutions, such as developing Web 2.0 accessible applications with WAI-ARIA. As part of the Pro-Inclusiv project was included a set of accessibility recommendations to design web sites, recommendations presented in the paper.Web accessibility, users with disabilities, standards and recommendations

BlueEyes: assistive technology for visually impaired and blind people - a bluetooth

This report is presented to draw one solution “people to people” (P2P) through the mobile technology that promotes the change in the field of sustainability in relation to the Application system. The HCI interaction field, as the basis for the study of this project, is defined as a multidisciplinary field of knowledge, focusing on the design of computer technology and, in particular, on the interaction between humans and computers. For the development of this project it was necessary enough research information on the technologies that will be needed to create an application mobile. All this research and design belongs to just one of the various stages of this project that has the base of operations at ESEC

BlueEyes: assistive technology for visually impaired and blind people - a bluetooth

This report is presented to draw one solution “people to people” (P2P) through the mobile technology that promotes the change in the field of sustainability in relation to the Application system. The HCI interaction field, as the basis for the study of this project, is defined as a multidisciplinary field of knowledge, focusing on the design of computer technology and, in particular, on the interaction between humans and computers. For the development of this project it was necessary enough research information on the technologies that will be needed to create an application mobile. All this research and design belongs to just one of the various stages of this project that has the base of operations at ESEC