Designing Collaborative Systems to Enhance Team Performance

Collaborative technologies are widely used to enable teams to function effectively in today’s competitive business environment. However, prior research has been inconclusive regarding the impacts of collaborative technologies on team performance. To address the inconsistencies in prior work, this paper seeks to understand the mediational mechanisms that transmit the effect of collaborative technologies on team performance. Specifically, we theorize that there is a relationship between design features and knowledge contextualization. We further theorize relationships between knowledge contextualization and a team’s capability for collaboration, specifically examining collaboration know-how and absorptive capacity, both of which are expected to influence team performance. We conduct a field study including 190 software project teams from a large organization in China. The results support our theoretical model and demonstrate that design features have an impact on performance outcomes, mediated by collaboration know-how and absorptive capacity

Socio Cognitive and Affective Processing in the Context of Team-Based Gamified ERP Training: Reflective and Impulsive Model

Team-based enterprise gamification is designed to support teamwork and increase productivity within the organization in order to derive positive business outcomes through its own employees. While there have been a number of studies on gamification, they have mainly focused in the individual as the unit of analysis. Based on Reflective and Impulsive Model, the purpose of this study is to examine the effects of team-level reflective and impulsive determinants in the context of gamified ERP training. Our research model proposes that team absorptive capacity and team mood influence individuals’ ERP competence and hedonic motivation, which in turn affect intention to learn about ERP systems

DEVELOPMENT OF A RESEARCH MODEL TO IMPROVE PERFORMANCE OUTCOMES USING COLLABORATION TECHNOLOGIES

The purpose of this paper is to explore the current research focused upon collaboration technologies and propose a research model. A brief summary of the underlying theories is presented, followed by a discussion of themes and factors which are thought to influence the successful outcomes associated with technology use. A proposed model extends the current research stream on collaboration technologies by examining the constructs of trust, technology quality, and collaboration as a behavior

Understanding Collaborative Technologies Adoptive and Post-Adoptive Outcomes: a Longitudinal Study

Numerous studies in the Information Systems (IS) domain explain what determines user adoption of collaborative information technology (IT) in the workplace. Few, however, explain what the influences of collaborative IT adoption on behaviors are over time. Partly based on DeLone and McLean (2003), this paper fills this knowledge gap by formulating and testing a model positing that IT adoption (system usage and satisfaction) influences perceived benefits (flow and collaborative performance) and post-adoptive behaviors (trying to innovate and creativity). In order to test the research model, a longitudinal survey has been conducted over a 6 months period of time with actual users of a collaborative platform based on the Google Apps Service in an insurance company. The results show that; as expected, IT adoption do influence perceived benefits, which in turn influence post-adoptive behaviors. This latter influence is mediated by trust. The results are discussed and contributions to theory and practice are emphasized

IT Impact on Innovation at the Individual and Group Level – A Literature Review

Information technology (IT) is broadly recognized as an important element that supports innovation within organizations, however there has been relatively little integration of research in Information Systems on this topic. In this literature review, we examine and synthesize studies on the effects of IT in supporting innovation at the individual and group levels of analysis published in the past ten years in the leading Information Systems journals. We find that although innovation is inherently done by individuals and groups, there have been relatively few studies that examined how technology affects the innovation process and outcomes at the individual or group level. Further, much of the extant research is narrowly focused on incremental innovation. Through synthesis of the extant research, we identify opportunities for future research on the role of technology in innovation

Strengthening Social Ties via ICT in the Organization

Knowledge work increasingly relies on the \ utilization of information and communication \ technology (ICT). However, communication and \ knowledge sharing via ICT may be challenging due \ the lack of physical face-to-face interaction. The \ strength of social ties is critical to the success of an \ organization, since it determines how deeply \ individuals interact with each other. Prior research \ has paid only limited attention to the role of ICT in \ the strengthening of social ties within an \ organization. To address this research gap, we have \ conducted a qualitative study outlining different tie \ strengthening characteristics of ICT. The results of \ this study suggest that especially asynchronous and \ synchronous text based interaction and \ communication history forms an effective mechanism \ for an organization to facilitate social ties. As a \ theoretical contribution, we develop a new \ theoretical model representing the intra- \ organizational characteristics of ICT in relation to \ media synchronicity and tie strength. This theoretical \ model also includes new tie-strength components for \ ICT-mediated interaction

An Exploratory Study of Personal Reflection and Collaboration Skills using Online Collaborative Tool in Project-Based Learning

By deepening our understanding of the use of Web 2.0 for reflective practice, knowledge co-construction and project based learning this paper aims to contribute to our understanding of collaborative learning. The paper investigates a case study of a post-graduate system development subject to increase student learning through the development of students’ personal reflection and collaboration skills. The project aims to develop key foundational knowledge and skills identified in the IS 2010 curriculum guidelines, i.e. the ability to work collaboratively. Of particular interest was the ability of student collaboration combined with personal reflective learning to lead to negotiation of meaning and co-construction of knowledge. A case study approach was used to investigate the use Web 2.0 tools of wikis and blogs to facilitate online collaborative project development. Our result shows that individual learning experience can influence contribution made to team project

Working Remotely, But Not Remotely Stress-Free: Identifying Technostressors in and Design Principles for Collaboration Systems

Accelerated by the COVID-19 pandemic, remote e-working has become commonplace for knowledge workers around the world. This has spurred an immense uptick in employees’ use of collaboration systems (e.g., communications platforms, videoconferencing tools), raising the question how effective collaboration systems should be designed. To explore this, we interview 19 knowledge workers of various backgrounds (e.g., from chemicals, industrial, and consumer goods companies) and draw on the theoretical lens of the duality of technostress and the challenge-hindrance stressor framework to identify technology-driven challenge and hindrance stressors manifested in collaboration systems. Based on this understanding of the opportunities and threats represented by collaboration systems use, we follow a design science approach to propose general design requirements for such systems and derive tentative design principles to address identified stressor facets. We conclude by providing an outlook on next steps in the design science approach and drawing implications for researchers, designers, organizations, and users

Knowledge Disparity and Creativity in IT Project Teams - a Creative Synthesis Perspective

IT project teams have become the modern way of organizing IT talents. However, despite its importance, the IT project team creativity has been understudied. Drawing on the literature of the creative synthesis perspective, we argue that collective attention, similarity building, and enacting ideas, as three crucial aspects of team creativity development processes, could affect the IT project team creativity. Additionally, we also argue that team disparity, as an understudied aspect of knowledge diversity, could moderate the relationship between creative synthesis processes and the IT project team creativity. We conducted an online survey to verify the conceptual framework and confirmed positive relationships for the hypotheses, as predicted. The paper contributes to the IT project team literature by applying a new theoretical lens based on creative synthesis, as well as providing critical insight into how synthesis processes interact with team knowledge disparity to jointly influence team creativity in IT project teams