1,033 research outputs found
Can ChatGPT Detect Intent? Evaluating Large Language Models for Spoken Language Understanding
Recently, large pretrained language models have demonstrated strong language
understanding capabilities. This is particularly reflected in their zero-shot
and in-context learning abilities on downstream tasks through prompting. To
assess their impact on spoken language understanding (SLU), we evaluate several
such models like ChatGPT and OPT of different sizes on multiple benchmarks. We
verify the emergent ability unique to the largest models as they can reach
intent classification accuracy close to that of supervised models with zero or
few shots on various languages given oracle transcripts. By contrast, the
results for smaller models fitting a single GPU fall far behind. We note that
the error cases often arise from the annotation scheme of the dataset;
responses from ChatGPT are still reasonable. We show, however, that the model
is worse at slot filling, and its performance is sensitive to ASR errors,
suggesting serious challenges for the application of those textual models on
SLU.Comment: 6 pages, 2 figures; Accepted by Interspeech 202
Natural Language Interfaces to Data
Recent advances in NLU and NLP have resulted in renewed interest in natural
language interfaces to data, which provide an easy mechanism for non-technical
users to access and query the data. While early systems evolved from keyword
search and focused on simple factual queries, the complexity of both the input
sentences as well as the generated SQL queries has evolved over time. More
recently, there has also been a lot of focus on using conversational interfaces
for data analytics, empowering a line of non-technical users with quick
insights into the data. There are three main challenges in natural language
querying (NLQ): (1) identifying the entities involved in the user utterance,
(2) connecting the different entities in a meaningful way over the underlying
data source to interpret user intents, and (3) generating a structured query in
the form of SQL or SPARQL.
There are two main approaches for interpreting a user's NLQ. Rule-based
systems make use of semantic indices, ontologies, and KGs to identify the
entities in the query, understand the intended relationships between those
entities, and utilize grammars to generate the target queries. With the
advances in deep learning (DL)-based language models, there have been many
text-to-SQL approaches that try to interpret the query holistically using DL
models. Hybrid approaches that utilize both rule-based techniques as well as DL
models are also emerging by combining the strengths of both approaches.
Conversational interfaces are the next natural step to one-shot NLQ by
exploiting query context between multiple turns of conversation for
disambiguation. In this article, we review the background technologies that are
used in natural language interfaces, and survey the different approaches to
NLQ. We also describe conversational interfaces for data analytics and discuss
several benchmarks used for NLQ research and evaluation.Comment: The full version of this manuscript, as published by Foundations and
Trends in Databases, is available at http://dx.doi.org/10.1561/190000007
Survey on Evaluation Methods for Dialogue Systems
In this paper we survey the methods and concepts developed for the evaluation
of dialogue systems. Evaluation is a crucial part during the development
process. Often, dialogue systems are evaluated by means of human evaluations
and questionnaires. However, this tends to be very cost and time intensive.
Thus, much work has been put into finding methods, which allow to reduce the
involvement of human labour. In this survey, we present the main concepts and
methods. For this, we differentiate between the various classes of dialogue
systems (task-oriented dialogue systems, conversational dialogue systems, and
question-answering dialogue systems). We cover each class by introducing the
main technologies developed for the dialogue systems and then by presenting the
evaluation methods regarding this class
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