How Technology Has Changed the Field of Accounting

The thesis aims to discuss how technology has changed the field of accounting. The research focuses on information from journal articles and research reports to discover the changes that technological advancements have brought to the accounting industry and profession. The customer Satisfaction Model is one of the researcher\u27s theories in this thesis. The theoretical framework also consists of the Technology Acceptance Model as the other theory. The discussion emphasizes the technological advances in accounting and the shortcomings of technological advancements in accounting. Each type of business is affected differently by technology. Accounting, for example, must keep up with the rapid changes in technology, information, and software that are occurring right now. Due to technological advancements, accountants must keep their skills up-to-date to properly use new tools such as computers and accounting software such as Excel and QuickBooks. Today\u27s accounting industry relies on technology to provide more efficient services to its clients. The first abacus was designed for use in business to assist people in keeping track of their math. Many people attempted to build machines that could help accountants with math problems in the past, even though it was not known as technology. It was only a matter of time before the calculator appeared. As accounting technology advanced, the accountant\u27s job became more complex and time-consuming. It made no difference that the accountant was equipped with computers and calculators. The accountant was still required to record the company\u27s transactions manually. Paper records, numbers, and handwritten statements demonstrate how financial data was previously found, measured, and communicated

CUSTOMER CARE STRATEGIES ON CUSTOMER SATISFACTION IN GOVERNMENT AGENCIES: A CASE STUDY OF KENYA BUREAU OF STANDARDS (KEBS)

This study seeks to establish the effects of customer care strategies and programs on customer satisfaction in government agencies a case study of The Kenya Bureau of Standards. The specific objectives were to establish the effects of staff training practices, management support, and customer feedback programs on customer satisfaction. Although various studies have been carried out in this area, no study has been done to examine effects customer care strategies on customer satisfaction in public institutions. The study focused on government agencies and to be specific The Kenya Bureau of Standards. Mixed mode research design was used with questionnaires and supported from secondary documents, which formed the main data collection tools. Data analysis was through Statistical Package for Social Sciences (SPSS) where inferential statistics and linear regression models were used. Staff training was significant determinant of customer satisfaction at p-value of 0.020. Management support (p-value 0.000) and customer feedback mechanisms (at p-value 0.000) had significant influence in customer satisfaction. A unit change in staff training was associated with 0.690 times change in customer satisfaction. Similarly, a unit change in management support led to 0.241 times positive change in customer satisfaction while a unit change in customer feedback mechanisms led to a 0.642 positive change in customer satisfaction. The study concluded that there was need to improve customer satisfaction through enhancing the way management implemented and supported customer service projects. The recommendations included financing customer satisfaction strategies and making customer satisfaction the core outcome of the services offered by KEBS. JEL: H11, H70 Article visualizations

An Empirical Research on Pilgrims Wayfinding Satisfaction Study: A Consideration for Improving Wayfinding Experience in Al Masjid Al Haram

Millions of Muslims visit Makkah Al-Mukarramah every year for Hajj and Umrah. It is a mandatory part of both Hajj and Umrah rituals to visit Al Masjid Al Haram for various activities. Huge crowds and lack of prominent wayfinding signs make Hajis spend more time inside Haram trying to find their way that too in a tense and panicky state of mind. This paper aims at assessing the gravity of wayfinding associated challenges faced by Hajis by applying the well-known Customer Satisfaction Model and proposing possible solutions to minimize potential adverse effects. Convenience sampling was used to collect the data from the proposed sample size of 2000 from various nationalities and regions. A total of 618 responses were received. The structural equation modeling (SEM) method was used for path analysis using AMOS 21 analytical tool and results revealed a reasonable fit between data collected and the model used: chi2 (485.95), chi2 / DF (3.77), RMSEA (0.07), CFI (0.92), and all values of Cronbach's alpha are greater than 0.78. The results substantiated that Hajis face problems in wayfinding inside Haram, which leads to Hajis finding it challenging to navigate in the Haram area. When the respondents were presented with alternative solutions to improve their wayfinding inside Haram, the results showed a statistically significant improvement in the satisfaction level