HIERARCHICAL EXAMINATION OF SUCCESS FACTORS ACROSS ERP LIFE-CYCLE

This study investigates critical success factors (CSF) in implementing Enterprise Resource Planning (ERP) systems. It reviews 94 such factors discussed in journals, conference proceedings and books, published for the most part in the last decade, covering the full lifecycle of ERP systems. Questionnaires exploring these 94 factors were submitted to hundreds of respondents, divided into five groups. The authors of the study hypothesize that the 94 success factors can be grouped, in overall and in each phase of ERP life cycle, under several extracted construct emerged from a statistical extraction method accompanied by business logic coming up with a term that best describes the content domain of the attributes that weight highly on relevant construct. This study presents an examination process of validity, principal component, similarity, reliability and multicollinearity analyses for hierarchical formations of success factors for the entire ERP life cycle and for each one of the six ERP life cycle phases (planning, implementation, stabilization, backlog, new module and major upgrade). This research exhibits for each ERP life cycle phase the main sub factors that explain the main themes of ERP implementation for the most. Special attention is given to: (a) earlier research on CSFs for ERP implementations, (b) hierarchical formation of parent and sub-factors in overall and in each phase of ERP life cycle and (c) representative meanings of critica

Identifying critical success factors of ERP systems at the higher education sector

In response to a range of contextual drivers, the worldwide adoption of ERP Systems in Higher Education Institutions (HEIs) has increased substantially over the past decade. Though the difficulties and high failure rate in implementing ERP systems at university environments have been cited in the literature, research on critical success factors (CSFs) for ERP implementations in this context is rare and fragmented. This paper is part of a larger research effort that aims to contribute to understanding the phenomenon of ERP implementations and evaluations in HEIs in the Australasian region; it identifies, previously reported, critical success factors (CSFs) in relation to ERP system implementations and discusses the importance of these factors

Challenges and influential factors in ERP adoption and implementation

The adoption and implementation of Enterprise Resource Planning (ERP) systems is a challenging and expensive task that not only requires rigorous efforts but also demands to have a detailed analysis of such factors that are critical to the adoption or implementation of ERP systems. Many efforts have been made to identify such influential factors for ERP; however, they are not filtered comprehensively in terms of the different perspectives. This paper focuses on the ERP critical success factors from five different perspectives such as: stakeholders; process; technology; organisation; and project. Results from the literature review are presented and 19 such factors are identified that are imperative for a successful ERP implementation, which are listed in order of their importance. Considering these factors can realize several benefits such as reducing costs and saving time or extra effort

SMEs COMPETITIVE ADVANTAGE AND ENTERPRISE RESOURCE PLANNING IMPLEMENTATION: FINDING FROM CENTRAL JAVA

Enterprise Resource Planning (ERP) is an integrated application software for widespread use in the organization. The aim of this study is to determine factors that affect the successful implementation of ERP in Small and Medium Enterprises (SMEs) in Central Java in order to build competitive advantage. To test the hypothesis, this study utilized data from 107 SMEs in Central Java. The results revealed that variable Business Process Reengineering have the greatest influence toward the successful implementation in Small and Medium Enterprises. It is suggested that SMEs should gain knowledge and solidify its business process reengineering before implementing ERP

The fundamental challenge: human and organisational factors in an ERP implementation

Organisations encounter obstacles when implementing ERP systems. This paper intends to explore some of the problems that occur throughout the implementation of an ERP system. Using a combination of the work of Markus et al (2001) and Kim et al (2005), a framework is constructed of Human and Organisational and Technical problems in ERP Implementations during the project phase. Drawing on empirical evidences from a UK furniture manufacturer, this study then discusses and analyses each problem identified in the framework and its affect on the implementation of their ERP system. The findings of this paper reveal that the fundamental challenge of ERP implementation is not technology but organisational and human problems, which, if not properly comprehended and addressed, can lead to ERP failure. Understanding that organisational and human issues are extremely important will encourage practitioners to address these problems and succeed in their ERP system implementations

Critical Success Factors for ERP system upgrades – The Case of a German large-scale Enterprise

The aim of our study was to gain insight into the research field of critical success factors (CSFs) of enterprise resource planning (ERP) projects, especially the post-implementation phase, with specific focus on system upgrades as an essential part of this phase. Therefore, we conducted a systematic literature review in order to update the existing reviews of CSFs. On the basis of that review, we conducted a single case study within a German large-scale enterprise in the service sector. As a result, we could show that all 31 factors found in the literature review also affect the success of ERP system upgrades. Eight of the top 10 CSFs ranked as most important in the literature review also appear in the top 10 for upgrade projects. However, other factors gained or lost importance considerably in comparison to the literature review

Factors influencing ERP projects success in the vendor selection process

Successful implementation of an ERP system is the result of knowledgeable and dedicated people working together. It entails company-wide commitment, openness to change, good planning and experienced guidance. These primary criteria determine the probability of gaining significant return on investment (ROI) from an ERP system. Using these criteria as guidelines during the system selection process and subsequent implementation can ensure that the chosen system will support and enable the business improvements envisioned. Among the numerous critical success factors (CSFs) in the implementation of ERP systems, identified and demonstrated by practitioners and academic researchers in the last few years, we will synthesize and analyze the vendor selection issues, in connection to the implementation aspects, as we consider implementation the essential “ingredient” of the ERP success.ERP implementation, ERP vendor selection process, critical success factors, ROI, ERP success

Enterprise resource planning in construction: An evaluation of recent implementations

In a large number of construction firms, Enterprise Resource Planning (ERP) systems have replaced non-integrated information systems by integrated and maintainable software. The implementation of ERP systems in the construction industry is a difficult task. So far, ERP implementations have yielded more failures than successes in this industry. Our study tries to understand the underlying factors that cause success or failure of ERP in construction by analysing how ERP fits into the IT and business strategy of a firm. Empirical research was conducted by a multiple case study of three ERP-implementations in different business environments. Based on the results of this study, propositions are developed that relate factors for the success of ERP in construction to concepts of the existing literature on IT and strategy. These propositions are indicative, but present nevertheless a clear overall tren