CRITICAL SUCCESS FACTORS FOR ADOPTION OF INTEGRATED INFORMATION SYSTEMS IN HIGHER EDUCATION INSTITUTIONS – A META-ANALYSIS

Integrated information systems continuously develop into a strategic instrument for higher education institutions. In contrast to private companies, specific characteristics of higher education institutions in regards to their organizational structure as well as their management and operations require a tailored project management approach. There is need for thorough research and practical recommendations for implementation of integrated information systems in higher education institutions. This paper provides a systematic meta-analysis and a state of the art overview of critical success factors for selection and implementation of integrated information systems based on the characteristic of the higher education sector. A qualitative content analysis is applied to receive a comprehensive list of critical success factors for higher education institutions. The mostly named critical success factors are stakeholder participation, business process reengineering and communication which align well with the peculiarities of the higher education sector

The Organisational Impact of Implementing Integrated IS in HE institutions: a case study from a UK University

This paper explores the implementation process of integrated Information Systems (IS) in Higher Education (HE) institutions. This is achieved through the analysis of a HE institution’s strategy during the implementation process of the integrated IS and the impact that the new system had on the working practices of the HE institution. Through the use of interviews, the research indicates that there has been a growth of alternative power bases within the university, new roles and responsibilities for administrative staff and a different working environment for academics

Systems change in UK HEIs: How do culture, management, users and systems align?

Purpose - Assessing the implementation of integrated Information Systems in UK Higher Education Institutions via multiple internal stakeholders.Design/methodology/approach – Analysing the implementation strategy of two HEIs and assessing the impact of new systems on working practices. This involves interviews with various stakeholder groups from the HEIs, capturing 35 interviews.Findings – Growth of alternative power bases emerge within both HEIs, new roles and responsibilities for administrative staff emerge, with different academic working practices. Varying levels of importance are given to people and culture, management support, user involvement and clarity of communication and systems’ requirements at project pre-implementation, implementation and post-implementation.Practical implications – This study provides lessons HEIs planning to undertake significant change by implementing integrated Information Systems. Challenges emerge around fit, complexity, training, communication and consultation. Benefits gained and emerging challenges show some commonality between the two case HEIs, pointing the way forward for other “large” (student number determined) HEIs embarking on similar change.Originality/value – The UK HEI sector is experiencing major change emphasising cost reduction and operational efficiency. Understanding challenges relating to significant systems change in complex settings with varying stakeholder demands has considerable sectoral value

Information security management and employees' security awareness : an analysis of behavioral determinants

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BI Systems Managers’ Perception of Critical Contextual Success Factors: A Delphi Study

The present article investigates critical contextual success factors (CCSFs) that influence business intelligence (BI) system success in terms of their relevance and controllability. The initial set of CCSFs is based on an analysis of existing literature and serves as the basis for further exploration of these factors. Advances to previous studies are the validation of possible CCSFs influencing BI system design by domain experts in a Delphi Study and the multi-dimensional view of these factors. A carefully selected expert panel investigated CCSFs not only with regard to the dimensions of relevance – which is typical for ranking-type Delphi studies – they also assessed each factor in the dimension of controllability. This two-dimensional approach allowed us to identify five distinct clusters of CCSFs that influence BI system success. This paper contributes to information systems (IS) research on critical success factors in general and provides the BI domain with specific insights. The results contribute to the BI success factor literature and can potentially be generalized to other IS. BI managers may use the results to assess their daily challenges in BI system development and maintenance projects

Cultural change through the implementation of an enterprise system: a UK university case study

Purpose: Organisations spend a lot of money, time and resources on Enterprise System (ES) implementation and often they do not realise the expected benefits from these complex systems. There is a gap in the literature in providing sufficient insight into the implementation process or how an ES might influence or contribute to a culture change. The aim of this article is to address the gap in the ES literature around culture by exploring the implementation that was undertaken within a large UK university. Design/methodology/approach: This paper contributes to the Higher Education (HE) and enterprise systems literature through an in-depth study of an enterprise system, SITS, implementation within a university in the UK. The study was undertaken over a three year period where one of the authors was embedded within the organisation. Findings: Using a cultural analysis framework the extensive rich data was analysed and the outcomes indicate that SITS has had a huge influence on the culture of the university; the technology’s rigid structure has imposed many changes that had not been anticipated. Originality/value: ES have recently emerged in the higher education sector where they are intended to support the management of student data and provide strategic management information. Although there are many studies which have explored important aspects of the implementation of enterprise systems, one area that appears to have been under-researched is how these systems are implicated in culture change within organisations. The results of this study will enable managers as well as IT specialists to gain rich insights into an ES implementation in the HE sector and to use this knowledge for future implementations

Contributions to the selection and implementation of standard software for CRM and electronic invoicing

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Implementation and use of finance information system: Results of a field study in Ugandan Universities

Benefits arising from the use of finance information systems that include among others capability to offer improved timely and reliable accounts reports have been mentioned by many different scholars. The issue of successfully implementing and using the systems is however still a challenging problem especially in developing countries. A lot of critical success factors for implementation have been suggested, by different scholars but various organizations still fail to attain successful usage of their systems. This study therefore aimed at determining the factors that influence implementation of the finance information systems in the context of a developing country and how these factors impact usage of the systems. The study focused on Ugandan universities because at the time of the study, Ugandan government was in the process of embarking on a project of implementing a common finance information systems platform for all public universities in the country. This was after government’s realization of a problem of non presentation of budgets to parliament for appropriation by various public universities, insufficient disclosure of internally generated funds, poor book keeping, and lack of standardisation in accounting policies, financial reporting and the classification of accounts.The study was conducted in three phases using a mixed methods approach. The first phase was exploratory in its setting and it was done to purposely find out factors that probably influence the implementation of finance information systems in a university setup. The study was carried out on a finance information system implementation that was done in Makerere University in Uganda between 2004 and 2007. Data was collected through interviews from people identified as key informants in relation to the implementation. Abreast with results from this study, the investigation was extended to a wider population that included seven universities in order to first of all establish whether the findings in the exploratory study could be galvanized, and secondly to find out the impact of the found factors on usage of the systems. Data was collected through a quantitative survey and the respondents comprised of accountants in the seven universities investigated.Finally, a third phase of the study was conducted to essentially find out circumstances in which the identified factors impact FIS usage. Nine factors were found to have influence on the finance information systems implementation in the Ugandan universities. These nine factors were merged into four broad factors and out of these four, three were found to have significant impact on usage of the systems

Modelle zur Analyse, Auswahl, Einführung und Erfolgsmessung von betrieblichen Informationssystemen

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Investigating Successful Enterprise Resource Planning Implementation in Higher Education Institutions

This thesis investigates the successful implementation of Enterprise Resource Planning (ERP) in Higher Educational Institutions (HEIs). ERP is a business management system that has emerged to support organisations with a system of integrated applications to enhance their Information Technology (IT) infrastructures, enhance business processes and deliver a high quality of services. Research indicates limited success for implementing numerous ERP ventures and failure rates estimated between 60% and 90%. The failure of ERP implementation in higher education institutions (HEIs) worldwide is much higher in comparison to other sectors, such as banking or manufacturing, yet limited research has been conducted on this issue. There is a lack of sufficient knowledge, expertise and training to implement such sophisticated integrated systems and top management lacks the ability to take appropriate decisions for ERP implementation. However, merely focusing on several factors influencing ERP implementation may not suffice, as there is a need for a systematic decision-making process for adopting and implementing ERP systems in HEIs. The limited number of ERP applications being used in HEIs has resulted in inadequate research and many issues which require further exploration. Despite this, all the implications for successful implementation of ERP systems have yet to be assessed in HEIs, making it a relevant area for study and creating a need for a unique piece of research work. Thus, the researcher demonstrates that it is of high importance to investigate this area and contribute towards successful ERP implementations. The present study adopted an interpretivist research philosophy and the approach was inductive in nature. To collect the data from the selected case studies, a semi structured interview protocol was designed in accordance with the research objectives which was aimed at getting the views and opinions of both the higher management personnel as well as technical level staff from the selected sample of universities. The study was focused on the implementation of ERP systems for higher education institutions in Jordan. Jordan has the highest demand for higher education in the region and the number of enrolments is growing annually. The demand for ERP systems in Jordan is rising owing to the rapid growth of the Internet and mobile users and the increase in the literacy rate. The content analysis technique was used supported by NVivi11 software to process the data gathered from the sample. The key success factors identified from the participants were split into technical, organizational, project and project support categories. This research made several contributions to knowledge. These included 1) the identification and characterisation of three new sector and context-specific KSFs, namely: the selection of the right ERP system; the need for qualified IT staff for in-house maintenance and fair vendor relations. 2) The development of a framework for enhancing ERP implementation. 3) Evaluation measures of ERP performance from an organisational, technical, project, and project support system perspective. 4) Development of a synthesized model that contains mapped and prioritised KSFs on the ERP implementation lifecycle based on their importance for successful implementation. In addition to these reflected theoretical contributions, this research also highlights the implications on the practices of higher education institutes, particularly for, but not limited to, Jordanian HEIs. The research findings provide an insight into the KSFs that are important for the successful implementation of ERP systems, identifying two new implementation lifecycle stages, the influential factors being mapped across the lifecycle phases providing a more detailed and in-depth understanding of what is required